Glendale INFINITI

Glendale INFINITI Reviews

Ratings and reviews of Glendale INFINITI are from Cars.com

• (1.0 out of 5.0)

  Horrible Buying Experience at Glendale Infiniti

  by msugar7275 from Oak Park, CA | November 16, 2020

  I purchased a used VW Tiguan from this dealership for my daughter and it was the worst car buying experience of my life. Issue 1- Financing: I came in with pre-approved for a loan from Bank of America who is a lender in their network and specifically asked that they not run my credit as I am in the middle of re-financing my home. The salesman said no problem and confirmed and the documents I gave were enough to draw up the finance agreements. Well… The first thing they did was run my credit. I should have run away then. Issue 2-Used car sales tactics: The salesman insisted he go on the test drive with my daughter, so I opted out due to the pandemic which was a big mistake on my end. Initially, I noticed the car smelled like perfume, but I thought it recently detailed and gave it no thought. I later come to find out that this is a tactic dealership’s use to mask a smoker’s car. After a few days, the cigarette smell becomes so strong that I had to have (3) ozone treatments and the interior scrubbed down just to make the car tolerable drive. Issue 3: The car was missing parts and advertised items. When we got the car home we noticed it was missing the plastic engine cover, floor mats and a rear trunk cover (the mats and rear cover where in the advertisement for the car). The sales manager Mansour Ali refused to supply the floor mats and rear cover but said he would send me a new engine cover. Well it's been (3) weeks and I am done begging him for the cover. I blame myself for letting my guard down with these sharks.

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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent job and reasonable, They care for my car

  by RS from Pasadena | October 03, 2020

  Excellent, professional, reasonable and helpful. Took care of all my car needs wonderfully, including the deep car wash with detailing, and the Diagnostic Inspection. Very friendly Customer Service. My car feels like new. Thanks. RS

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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Old School Customer Service

  by DavidWLA from Century City, CA | September 04, 2020

  This dealership went way over the top to meet our needs during Covid. From GM Peter King to the front desk reps, this is a Customer Comes First shop.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Not trustworthy; sleazy sales

  by Belinda Meer from Los Angeles, CA | November 12, 2019

  Terrible customer service after they've made their sale. No call backs no follow-ups. Shady finance manager (Raul) and overall just shady sales team. The owner is no better. Reached out to Ali (listed as owner), rec'd no response, just like his team.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Today I had bad experience with them, few months a

  by Lucy from Glendale, ca | November 02, 2019

  Today I had bad experience with them, few months ago I took a car from them and this is my 6th infinite I always took from Glendale infiniti. they gave me complimentary oil change, when I try to made an appointment for the service they told me it's now on the new ownership and they can not do it for free, okay I mad an appointment anyway . When I got there so I meet the service man his name was Banjamin he told me it's going to be $50 but regular oil not the Synthetic oil. I told him when I took an appointment they told me it's $50 Synthetic, now you are saying it's $89 plus I had complimentary but because it's on the new ownership you can not do it and now I have to pay $89? he told me ok we will to it for you for $50 Synthetic oil this time . and your car will be ready within 2 hours. then 5 hours passed I called them if the car is ready, someone took a massage so they will check and call me back, flew minutes later he called me that your car is ready. I went took the car and saw the papers they putted regular oil. so he and also sales man was lie to me. it's my last time I will take car from Glendale infiniti.

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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Horrible Dealership

  by George B. from Glendale,Ca | October 01, 2019

  poor customer service has stuff everywhere not ready to be open. service people want to just tell you to buy this and that. very pushy, only nice when you buy what they want you to buy.

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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great All Around!!!

  by Happy Driver! from Pasadena, CA | August 01, 2018

  Khan is the new manager at Infiniti of Glendale and he took care of our recent lease return and new purchase personally. It was an easy, no stress experience along with Jason, our sales guy and his assistant Alladin (AKA Allen). I was put off by the previous experience we had here in 2015 but the new team has earned my trust. They even gave us WIFI and several complimentary oil changes for the new car. Keep up the good work!

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Find me a Lawyer.

  by Armen Ghazaryan from Burbank CA, | July 25, 2018

  I don't recommend this dealership to anybody. I leased a car in November of 2016 for $498 including taxes and fees until now I'm paying $585. I pay $87 extra each month. At first they told me they would take the money out of the payments of the last couple of months. Now, they refuse to refund the money.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Customer service no good

  by Daniel Maldonado from Covina Ca | April 12, 2018

  Customer service no good I have 3 months waiting for rain burst of $100 nobody cares I came 5 times nobody cares nobody give me solution

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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Service

  by Vladimir from Glendale, CA | June 01, 2017

  Glendale Infiniti had the best service from all the infiniti dealerships I have been to. Everything was simple and my car was taken good care of.

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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
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