Gaughan Auto Store

Gaughan Auto Store Reviews

Ratings and reviews of Gaughan Auto Store are from Cars.com

• (1.0 out of 5.0)

  No response after email

  by Disappointed in NEPA from Scranton, PA | July 15, 2020

  After sending an email request about a purchase with trade from the cars.com website, I received no response from the dealership about my request. There were no returned email or phone calls by the dealership.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Good customer service

  by DanDan from Dunmore | June 22, 2020

  Very pleasant people, and helpful. They let me test drive right away and got the process going. Good prices. I like my new used Toyota Rav 4. Definitely recommend this place.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Do Not Buy from this dealership!

  by Angry Truck Buyer from Scranton, PA | April 19, 2019

  Please save yourself the headache and avoid this place at all cost! Bought a Dodge Ram from here and it has been issue over issue! We have just made our 7th payment and have put over $2500 in this vehicle for repairs! Rotted out rocker panels, broken mirror that was somehow glued back on and a bad muffler! I have no idea how this place could sell a vehicle fully aware of these issues! I wish we inspected more before we purchased, I guess we were easily persuaded by their "great salesmen". Never again will we step foot in any of their locations!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  2011 Jeep Grand Cherokee

  by Ryan from Scranton | April 13, 2019

  Purchased my Jeep Cherokee here and have had nothing but problems, First off being the word “ jerk” being etched in the passenger side door , they attempted to set sand but it’s still there , according to them they can’t do anymore , because then they have to repaint the door . Second the air conditioner stopped blowing cold air , twice , took it to service center and they just put a temporary fix by filling it with Freon , works for a bit then stops. Next the heat stopped working , which was caused by the bad water pump , fixed by my mechanic , much cheaper than what quoted by the service center .( because the warranty they sold me , really covers NOTHING) and the big problem , the air suspension and 4wd , I called the service center immediately when the service repair light came on , and asked is it safe to drive ? , Jerry laughed and said I don’t know !! , I took it in for them to look at , they had it for 8 hours , and had no clue what was wrong with it , was told take it to scranton dodge , since that was where it was serviced for the air suspension before I bought it .Took it to a local garage for a oil change and they looked at the air suspension and within minutes of hooking up the computer they knew a fuse was blown , replaced it , air suspension works , but the truck will not disengage from 4wd , so it’s using gas like crazy . And Driving home from NJ all the headlights went out ! I feel they do not stand behind their vehicles. I’m driving a unsafe truck with my kids and making payments when it needs a lot of repairs .

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Looking for a new car

  by Ashley r from Scranton , pa | August 17, 2018

  With my most recent car purchasing I had an excellent experience and it was fast, easy and fun. Everyone helped me get into a car. Highly recommend Gaughans if your looking to buy your car.. and I worked with Ryan who was more than qualified and helpful with any questions I had . I highly recomened this place for your next vehicle!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  lorilinn O'Boyle

  by Lorilinn O'Boyle from Scranton , PA | April 12, 2017

  Everyone at Gaughan was fantastic . Harry was great to deal with.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  great experience!,,

  by wyatt from Scranton pa | February 21, 2017

  Dave was awesome really took my experience to the next level

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  nice experience overall

  by rich from Olyphant Pa | February 17, 2017

  Dave and Harry were great to work with. Thank you--

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  great experience

  by tom warnock from carbondale pa | February 06, 2017

  pleasant transaction good communication. worked to get me the best deal possible

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Clean vehicle, Great Customer service

  by Norm M from Milford,Pa. | January 30, 2017

  This was a very different approach to buying a vehicle because it was a pleasant & comfortable experience. The staff showed me all vehicles l liked & explained all differences of each 1 good as well as bad. I will recommend Gaughan' so to everyone who is in need of a well maintained vehicle. I was definitely treated fairly.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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