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Gary Rome Kia

809 Enfield St Enfield, CT 06082

(4.7 out of 5) 143 Reviews
18503020205415110

GARY ROME KIA IS THE HOME OF THE UNBEATABLE LOWEST PRICE!! DON'T MISS OUT ON OUR WIDE SELECTION OF QUALITY PRE-OWNED VEHICLES! WE DON'T JUST SELL KIA'S HERE AT GARY ROME KIA, WE SELL ALL MAKES AND MODELS.

Call (860) 265-4708
Hours of Operation
Monday8:30 am-7:00 pm
Tuesday8:30 am-7:00 pm
Wednesday8:30 am-7:00 pm
Thursday8:30 am-7:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-5:00 pm
Sunday11:00 am-5:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Gary Rome Kia Inventory

Gary Rome Kia Reviews

Ratings and reviews of Gary Rome Kia are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Oil change
    by Wayne from Enfield ct | January 23, 2021

    Great place. Clean, professional and friendly service love it there. I bought my car here even during Covid it was so smooth. Got a great deal and will definitely refer a friend

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Absolutely Poor service
    by Eve from Enfield, ct | January 18, 2021

    Don’t buy a car here you’ll regret it. Poor service too much recalls and they do not accommodate customers. They had my car for 3 weeks with no loaner. I have to Uber Monday through Friday. I’m pissed off!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad service.
    by Walter from Ct | August 19, 2020

    I went to this dealership to want to buy a car. Yesterday I spoke with a representative and he made an appointment for me today to buy a car. When I'm at the dealership they tell me that the car is sold. I had to drive two hours to get there and they tell me that stupid thing. That the car was sold today. I had already made the appointment and selected the car. You can be more professional. Bab service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership!
    by Alyssa S. from Northampton, MA | February 05, 2020

    I couldn't be more happy with the car I got at Gary Rome Kia! They made the process easy and every person that I worked with had excellent customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    got fooled badly
    by Fooled Badly from Springfield, MA | February 02, 2020

    Got a used car here. Was totally snowed thinking they were a decent dealer. The sales guys was sleazy all the way. Business manager was ok. The waddling GM doesnt care once he has your money. And Gary is an awkward, aloof, couldn't care less owner. They touted their meticulous multi point inspections but we had problems quick and they wanted to offer pathetic solutions. AVOID THIS PLAVE LIKE THE PLAGUE!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Excellent Staff
    by Brian Toohey from Enfield | January 21, 2020

    They may not have the largest selection or the biggest showroom, but the Customer Service was top notch. Incredibly easy and worry free shopping and buying process and friendly and helpful staff. Couldn't be much happier.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    no service check was done on my car
    by Gary Rome from Enfield CT | September 05, 2019

    I would never buy a car from this dealership due to poor service check before delivery to me nothing was checked especially the over due oil change and filling empty fluids, windshield washer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible dealer, all around. Starting at the top!
    by Kristin McMahon from Chicopee, MA | January 03, 2019

    I purchased a beautiful 2016 Kia Sorento with 33, 00 miles from Justin at Gary Rome Kia on May 2, 2018. My sales experience was great, no complaints at all! VERY SOON after receiving my vehicle it started making a loud bang sound from the back of the car. I brought it to the GRK service department and they were unable to identify the issue, so I drove it again for about a week, until my next appointment when they took it for 2 days and when they weren’t able to “duplicate the sound” they were fully prepared to let me drive my vehicle on vacation (3,000 miles) with no knowledge of the actual problem and if my car was even safe to drive. I basically refused to drive it on vacation and they finally agreed to give me a rental. They had my car for 19 days and said that they had identified and fixed the problem and that it was the struts in the rear hatch. I retrieved my car after the first repair attempt and after a few short days the car started with the exact same noise. I brought it back, (they provided me with a rental) they then had my car in the service department for about 45 days, with very little communication. The second diagnosis was a “faulty canister” which also ruined my fuel tank, my upper and lower catalytic converter. All of those parts were replaced under warranty and my car was given back. AGAIN, within days same noise started. I brought it back, test drove with a tech, and they said they cannot do anything at that time due to not being able to “duplicate the sound”. I called multiple times that week and spoke to the service manager and the general manager to see what their plan was to identify the issue with my car and they said they never made a plan and that they cannot provide me with a rental because they didn't “duplicate the sound”. During this time I also contacted Gary (Owner) via email to ask to meet with him: he declined, said it would be “redundant” to meet with me. At that point I decided that I couldn’t drive my car any longer feeling unsafe. I contacted Kia consumer affairs, and moved to a Balise Kia. They were very willing to help me and make sure I felt safe, got my car into the service department the next day and into a rental. Balise gave me a third diagnosis of a bad rear differential and according to the tech at Balise there was significant damage and a large amount of metal shavings in the differential upon inspection. ( YES, I bought my car with all of these issues). Sadly, this has not been the end of my xxxx with this vehicle. Even with all of those repairs, my original complaint is still relevant. In an attempt to find the cause of the noise coming from the rear, they have uncovered all of the above, but unable to remedy the actual problem! And their only offer of goodwill was to pay 1 (YES JUST ONE) of the so far 8 payments that have been made towards this

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Treated rudely
    by JJF from Chicopee | July 20, 2018

    It took over two months for service department to respond to my calls about the issue that I was having with my 2018 Kia Optima. No one would return my calls. When I finally got an appointment and dropped off my car no one would keep me abreast of what was happening unless I called them. The members of the service department said they would call me back, this included the service manager, and no one did. I found out that the car was done by e-mail. Gary Rome Kia prides itself on treating customers as family. I was made to fell that I was the estranged son.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great car, great deal. nice people
    by Mike Stamper from Windsor, CT | March 19, 2018

    Love our new 2017 Kia Optima! Test drove a new Camry (2018) and Honda Accord. Kia was much quieter, had great pick-up, handling, comfort, and features. Salesman was terrific; no pressure, no cons, 100% truthful. 8 months later and no trouble whatsoever. This is our first KIA, and I'm sure we will be back!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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