Ganley Honda

Ganley Honda Reviews

Ratings and reviews of Ganley Honda are from Cars.com

• (5.0 out of 5.0)

  Jeff Lipson was an excellent help

  by Jeff Lipson from Strongsville | November 14, 2020

  Jeff Lipson was so very helpful. He is professional at the same time entertaining. He explained everything and wasn't in a hurry. We will come back just for him!!!!!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Brook

  by Wingman2006 from Parma ohio | October 23, 2020

  Very friendly and helpful staff. They were willing to negotiate the price. Jeff Nowalk is a great salesmen. He was very helpful and knowledgeable from the first email.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Avoid Ganley Honda

  by John Edward Volinsky from Roseville | June 11, 2020

  Avoid Ganley, their ads are misleading and they don't honor their prices. ZERO CASH DUE AT LEASE INCEPTION! Don't be Fooled - Includes 1st Payment, Acquisition Fee and Destination - except it doesn't and they can't explain it. Had a salesman who worked there for four years tell me today - yeah it's confusing and I'm not sure who writes these ads but I can't figure out the pricing myself.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  VERY poor experience

  by honda from cleveland oh | August 17, 2019

  Unfortunately, this was the worst experience I've ever had at a car dealership. I cannot speak about the car service department, only the sales and financial advising team. From unprofessional and untrained sales associates to unqualified financial advisors, to blaming the customer (and later finding out it was their mistake), to giving false and untrue information regarding car financing (again later finding out via the bank), this solidifies the horrid reputation of dealerships being crooks, at least at Ganley Honda. I am thankful I like my vehicle and for this reason they got 1 star. If I could give zero, I would. I even told them during my initial visit with them that I didn't want to write a bad review and instead would give direct feedback because I do not think it appropriate to usually submit public reviews. Unfortunately, additional poor interactions have since ensued and I do believe the public should now be informed.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Biggest waste of time

  by Alex Lang from North Olmsted, Ohio | July 31, 2019

  I came in last week with the full intent of leasing a new car after working with them the previous week. I call, leave a voicemail, saying I'm coming (after I was told if he didn't answer to leave him a voicemail since he checks it very often). When I arrived, I waited for 2 hours, and after going up front and asking where the person I was working with was, I was told that he had just been ignoring everything and just going on test drives with other customers. Mistakes happen, I get that. They referred me to someone else with took me another 30 minutes of waiting. After meeting with this next person, we talked and picked out a car that I would be leasing. I'm a pretty down to earth person and joke around, but this salesperson repeatedly just insulted - not joked with me, insulted me about previously leasing a Toyota which at the time, was the best car I had ever had. After running credit scores after waiting another HOUR, the salesman told me that I did not have the credit to lease another car. Instead of suggesting other vehicles, he pretty much shoo'd me off. I called again the next day and left ANOTHER message, hoping that we could talk about more vehicles, and still days later did not get a call back. This is the first time in my life I have ever written a bad review, but my experience at this dealership was just on another level of bad.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (2.0 out of 5.0)

  Used car shopping

  by Doug from Wooster | April 30, 2019

  Pushed to hard for the sale. I had a van in mind from them along with one other from another dealership that was substantially cheaper. They were not willing to come down on price which I wasn't at all upset about. However when I went to walk away they brought in another salesman who fed me the same line as the first. By this time my 3 year old and baby were crying. Went to walk away again and another salesman fed me the line a third time! Spent more time then needed there. Bought the other van which ended up being a much cleaner vehicle anyway. Nice salesman but pushed to hard and made us feel like we were making a mistake which I didn't appreciate.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  2016 Honda HRV maintenance

  by Sherry Morris from North Olmsted | July 02, 2018

  Quick, efficient, and friendly service. I was in for a routine oil change but also received thorough check of my car and a car wash.

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great as always

  by Phil from Berea | July 02, 2018

  Brought my car in for oil change and possible noise in rear. After inspection, only needed oil change. I go there because I get honest, quality work.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Service

  by Donna from Parma | June 16, 2018

  Kurt was very nice and let me know when my car was done

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  oil change & filter

  by Jane Raba from Cleveland Ohio | June 16, 2018

  It was a very nice experience, quick and efficient. The only problem I had was the key fob was left in the car & not given to me directly.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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