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Frontier Ford

12610 Thompson Rd Anacortes, WA 98221

(3.4 out of 5) 21 Reviews
175095

Since Anacortes and beyond since 1965!

Call (360) 488-4349
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-8:00 pm
Saturday8:30 am-7:00 pm
Sunday10:00 am-6:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Frontier Ford Inventory

Frontier Ford Reviews

Ratings and reviews of Frontier Ford are from Cars.com

Overall
3.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst experience ever
    by Michelle from Port Orchard, WA | January 13, 2020

    Absolutely the worst buying experience in my life. The sales staff was personable and tried to be helpful but the general level of disorganization tainted everything. We drove quite a long distance to purchase an advertised car. We made multiple phone calls in advance to ensure we had addressed all issues and would be able to complete the transaction in one day. Instead, after we arrived we were told something very different and were forced to return home empty handed and wait for their call on the next day. 4 days later we still hadn't heard from them dealership (neither had our bank) so we called again speaking to the finance dept this time. Basically we were told the delay was due to the fact they prefer not to do business with our bank. Instead we should use their financing and then it would be fine. While I was irritated at having to redo all of the credit paperwork that we had already done and been preapproved through our bank we complied with their request. Once again believed we had done our due diligence and that everything would go smoothly. We made the long drive again. When we got there we once again found there were issues. One of the biggest issues was that they had advertised the vehicle to come with a free warranty but once we went in to sign papers we were told that was a "mistake" and no warranty would be offered. When I voiced my complaint I was told if I wanted to file a complaint "I have a whole team of attorney's working for me, go ahead...". The entire transaction was frustrating and disappointing. I wouldn't recommend this dealership to anyone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    OVER PROMISED AND UNDERDELIVERED!!! BE AWARE!!!
    by Duke Yi from Glendale, AZ | December 14, 2019

    just now-Edit Where do I begin...First and foremost, I purchased a 2011 Lexus IS-F that was posted up for sale online for $35,500. Upon the initial phone call, I was told the price they were asking for was $39,500 (very misleading). Finally after a lengthy negotiation, we agreed on a purchase price. Before the car was shipped out to my residence (in AZ), the manager Andre had told me of the damage to the wheels that had been done by the previous owner. If I'm not mistaken, ALL preowned vehicles go through a thorough inspection before being sold to the next customer. With that being said, Andre had told me he would have a wheel specialist fix the wheels before shipping the vehicle out to me. After couple weeks of finalizing the paperwork, the vehicle finally arrived on November 1st, 2019. As anyone in my position would be, I was excited to finally see the car at my door (even though it was nerve racking to purchase a car sight unseen). As soon as the car came off of the transport, I went ahead and gave the car an inspection to see if there was anything I needed to report. The very first thing that caught my attention were ALL four wheels still had damage to them and it looked like someone just colored the damaged spots with touch up paint or a sharpie! Also on the driver side, there was a BIG chunk taken out of the sidewall of the tire. After I saw the damage to the tire, I immediately felt like that was a huge safety hazard to be driving the car around with that kind of damage to the sidewall. After I saw the damage to the driver side tire, I immediately questioned the condition of all four tires. Sure enough ALL four tires were expired and were 7 years old!!! Now here i am with a car that got delivered to my door with expired/damaged tires, and curb rash on ALL four wheels, after I was told they were going to take care of it! I immediately contacted the manager Andre, and every time I reached out to him his response was "I'll call you back," "I will get a hold of you today," and the most recent "Call me back tomorrow, and I will have an answer for you." Every time, I got NO response, and had me waiting around expecting his phone call. It is now December 13, 2019 a little over a month of purchasing the vehicle, and still no response. Talk about lack of customer service, absolutely NO follow through, let alone consideration of a customer's time and concern for their safety of a vehicle purchased at their dealership. What do they care, they already got their money from the bank for the vehicle. I advise ANYONE who considers this dealership for their future vehicle purchase to think twice! I still haven't been able to enjoy the vehicle I purchased and after over a month of reaching out, I have had enough of the poor quality of customer service (That's putting it in a nice way). I'm not the type of person to waste my time to write reviews, but I am taking my time to write about how absolutely DISAPPOINTING my experience was with working with Frontier Ford of Anacortes! I'm not being unreasonable by asking them them to keep their word for the advertised vehicle. I even went out of my way to get them quotes from a local wheel and tire shops here in Arizona. Now they have made me waste my time on more than one occasion to be left empty-handed. I hope anyone who took the time to read my review also takes my terrible experience here and take their business elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service experience
    by Arizona Steve S from Gold Canyon, AZ | November 20, 2019

    My 2017 F250 had been in the shop 6 separate times for the same front end issue. It started at 14,000 total miles and after the 6 trips to the dealer it was no better...probably worse. If driven over 55mph the front end went into an uncontrollable oscillation. After driving from Toledo,OH to Anacortes never exceeding 55mph I took it to Frontier. The truck now had 24,000 miles and all of the tires were worn out.They followed Ford's recommend repair procedures which didn't make one bit of difference. Frontier's service manager did what none of the other dealers did, he called and requested that Ford have a field engineer take a look see. That specialist recommended the installation of non Ford parts which cured the problem hopefully for good. If Rene and his guys hadn't taken the extra initiative I'd now be in court with a lemon law attorney attempting to get Ford to buy back my truck. Rene and service writer Ted stepped up and exceeded expectations.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Shady Sales
    by Paula from Bellingham, WA | May 12, 2019

    Went to test drive a used truck. Started to talk numbers while they estimated my trade. When the salesman asked if I owned my home, I queried why that necessary. He stated it was for a credit application. However, I told him upfront I was coming in with my own financing. Worksheet came back $8,000 more than internet pricing. Once they corrected that, they also slipped in "insurance" on paint, carpet and seat protection ($1800 more) which I never asked for. Countered with $2,500 less than their corrected worksheet and was then treated like i kicked them in the shin. Took 20 minutes before they gave back my keys. They had even locked my truck so I couldn't get back into my property. Was informed the Sales Manager (who took his time) wanted to come talk with me and return my keys. After hearing the condescending Sales Manager say how they went out of their way to provide a "good deal", I stated it was their loss for the <$2500 difference and that I was buying new instead. I was then treated like their favorite customer and had to wait even longer as my vehicle documents were finally returned. I departed Frontier, went to Dwayne Lane Skagit and dropped $75,000 on a new rig. Having brought a dozen vehicles from various dealerships (mostly Fords), the experience at Frontier ranked them high as places to avoid (for service too). They have a very long way to go in order to clean up their business relations / processes. Paula ps: after two weeks of their phone calls, I had to block their numbers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Rude, Pushy and Over Priced.
    by Peter R. from Marysville Wa | April 01, 2019

    When I explained what I was looking for (a used F-250 7.3L) the salesman laughed at me and sarcastically said "sure we all want that". Then he told me it would be impossible to find. Well then I found one sitting on their lot.. Immeditaly the salesman suddenly knew everything about the truck, even though a minute earlier he didn't know it was even there. He started making claims of "One previous owner". The Rusty 20 year old winch was a "$2500 winch". He proceeded to become EXTREMELY PUSHY even though at the beginning he assured me he was not pushy. Then he tells me the sale price is $20,000. Twenty thousand for a 1996 pick-up! Then I asked to see some f-150s and he became irrate.. He even started to raise his voice at me.. "You told me this is what you wanted, this is your truck! Your buying THIS truck". I had to leave immediatley. I can't believe a sales person would talk to anyone like that. If that's how he sells cars I have no idea how he sleeps at night.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Don&apos;t buy from Frontier Ford!
    by Charlene Shute from Federal Way, WA | December 26, 2018

    Purchased used Jeep Renegade from Frontier. Had to charge it to get it started. Error light on. Was told due to coldness and needing a charge. Second weekend came to get vehicle, wasn&apos;t charged, key fob broken, error light still on. 3 days later had to put $1,400 into it at a local Jeep dealer to get the 30,000 mile checkup light off. 5th day, wouldn&apos;t start, have to either get a new battery or regulator...After debting close to $16,000.00 already!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible service
    by Yevgeniy from Washington | September 07, 2018

    Rob sevenich from frontier ford Saleman was bad service the prices said online a certain amount but he had to add stuff and up price

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Everyone was terrific!!
    by John P from Everett, WA | March 17, 2018

    Buying my 2017 Certified Pre Owned Ford Fusion Titanium was the easiest transaction ever! It was worth the short drive from Everett not to mention the Tax savings! I would highly recommend this dealer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good value happy to patronize local dealership
    by Justin C from Oak Harbor, WA | January 28, 2018

    First time car shopper at Frontier Ford. After failing to make a deal on a used vehicle at another dealership Frontier had one of the models we were looking at so we figured why not give them a shot before heading South to other dealerships off I-5. Our salesman Sean was helpful and pleasant to work with. He wanted to sell us a vehicle but wasn’t pushy. The road we test drove on was a quiet little road next to the refinery. The road is perfect for testing out the vehicle in pretty much any way you need to. We drive a hard bargain so we thought for a bit that we weren’t going to be able to make a deal. We are experienced car buyers and the negotiations weren’t as bad as a lot of places we’ve been to but there never really fun especially when your tired and hungry. Sean gave us a protein bar and waters during the process. Ultimately the dealership wanted our business and won us over on a Hail Mary. We wanted to shop local at a local dealership but aren’t willing to make a lot of concessions to do so. I feel we got a great value on the out the door price. We were offered many extras but did not purchase any so I cannot speak to that. The only thing that triggered us was essentially being forced to purchase a vehicle tracking device called Spireon Kahu. It is similar to LoJack and the dealer stated that they install it as a security device to protect their assets and it probably lowers their insurance cost. Long story short we did not want to purchase the tech but it was already installed on the vehicle. We negotiated the price of the tech and ultimately agreed to leave it installed as the dealer stated it would cost money to remove it. Now to the fun part. The 2015 Dodge Dart we purchased is for our teenage son. Using the app for the Tech on a smartphone we can monitor where he is at and be notified if he exceeds a set speed. We chose 65mph. We can also set up an electronic perimeter as well as monitor the vehicle battery from the Kahu app. We got an insurance discount for the active tracking system and trust me you need it when insuring teenagers. I probably sound like a Kahu salesman but hindsight we have no regrets leaving the tech installed. Just make sure you ask the sales staff whether it is installed or not and whether you will be force to purchase it or if it will increase the price of the vehicle if you want it removed. It worked out for us but it may not work out for you. Thanks Frontier for helping us find our son a safe and hopefully reliable vehicle!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great car buying experience
    by Smollie from Glacier, WA | December 17, 2017

    My salesman at the Frontier Ford dealership was very personable which made the car buying experience so much fun. I had my 11 year old son with me and even though we were there for quite some time trying to pick out my dream car, Zack kept us both enertained during the whole process. Very hospitable. I will return to Frontier Ford for any future vehicle needs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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