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Friendly Chevrolet Springfield, IL Reviews & Cars for Sale

2540 Prairie Crossing Dr Springfield, IL 62711

(4.3 out of 5) 83 Reviews
1810012019815153737

Call (888) 314-4961
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-8:00 pm
Saturday8:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

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Friendly Chevrolet Reviews

Ratings and reviews of Friendly Chevrolet are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    too aggressive
    by Jane from Springfield, IL | January 09, 2020

    Kept trying to push car off on me when I kept telling him I couldn’t afford the payments. Getting frustrated with me because I wasn’t interested in all of the other cars he was trying to give me. I had to lie my out of getting my title back to my old car. Got a car from Honda instead!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (3.0 out of 5.0)
    Recall
    by Carrie C Branch from Jacksonville, il | January 05, 2020

    Recall expired? How can you put a mileage expiration on a recall.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Passed off customer
    by James Durbin from Taylorville | December 23, 2019

    Naught a truck have had nothing but trouble with it and they won't do anything I will never buy from them again or recommend them ever and going to get an lawyer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Tony Delia // unsatisfied customer senior disabled
    by Tony Delia from Quincy | June 14, 2019

    Don't Trust what they Promis they lie and cheat you every chance they get // and will never return your phone call / The Worst Dealership I have ever encountered in my life / I am a disabled senior citizen and was treated like TRASH

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Oil change and tire rotation
    by David Schnake from Virginia, IL | May 29, 2019

    Excellent service as always ! Friendly Chevrolet always lives up to the name.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fleet technician.
    by Thomas M Donelan from Springfield, Illinois | May 15, 2019

    Very pleased with all services rendered by this dealership. Every time I bring my vehicles in for service the process goes well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Truck Buying Process
    by CH from Monticello, IL | October 26, 2018

    I would NEVER recommend this dealership to anyone. We’ve wasted 3+ hours in the past 48 hours making 2 trips to & from their dealership. We told them what price we were looking at, and that there was an identical truck a few hours away for much cheaper. Janelle called my husband numerous times this morning, after we left there un-happy yesterday assuring us they could work out a deal. They wanted to keep our business “local”, but obviously not bad enough that they only took $1,000 more off of the purchase price and low-balled their trade-in offer! We were also promised a free tank of gas for our 2 wasted trips, which didn’t happen either. What a surprise!? Terrible customer service!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lied about local sale
    by No longer friendly from Springfield | September 15, 2018

    On Friday 9-14-18 the general manager was on 1450 Am, and said that all 52 in stock 18 Malibus, 18 criz, and the 18 equinox were 30% off Friday and Saturday only. Went in there Saturday morning and Sales rep said his Manger doesn't know anything about that sale. We asked to verify with GM and they just blew us off. We have bought 7 cars there, and never will do business again with them. Check the podcast on Madonias AM show for Friday 9-14-18

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Service department
    by Dbrown from Springfield il | December 19, 2017

    I took my pickup in to have them replace a glow plug. I even told them what cylinder needed replaced. They called me back in a few hours to confirm that it was indeed cylinder 7. At that time I had them replace them all. When I go to pick it up I was charged a extra fee for a diagnostic test that I didn't ask for. Turns out they throw your vehicle on a computer anytime you take it in there and will charge you for it.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Standard Maintenance
    by John C from Chatham, Il | December 19, 2017

    Fast and courteous. Always a pleasure to do business with, whether I'm having service performed, buying parts, or trading vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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