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Fremont Chevrolet

5850 Cushing Pkwy Fremont, CA 94538

(4.4 out of 5) 72 Reviews

The same great customer service, at a great new location. Our prices are phenomenal, and our customer service is extraordinary. The new address is 5850 Cushing Parkway Fremont, CA 94538

Call (510) 585-9855
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday10:00 am-7:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday7:30 am-6:00 pm
SundayCLOSED

Fremont Chevrolet Inventory

Fremont Chevrolet Reviews

Ratings and reviews of Fremont Chevrolet are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    A MAN WITH MANY HATS
    by Clark Saxberg from DISCOVERY BAY, CA | May 08, 2020

    HAVING PROBLEMS WITH CADILLAC CTS BRAKE SYSTEM. FIXED IT ON TIME AND HAD THE OIL CHANGED. THEY WALKED THE WALK AND TALKED THE TALK. THANK YOU JULIAN FOR YOUR EXPERT KNOWLEDGE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad customer service
    by customer from Burbank, CA | April 28, 2020

    Awful customer service! Attempted to purchase a used Escalade with this dealership via online sales, I found the vehicle through the true car website. Since they advertise their inventory nationally and we are currently in the Covid-19 crisis where most transactions are done remotely, you would think that online sales we be easy... you'd think... So, I was contacted by Raymond Sultani, his title "internet sales manager", great! this guy knows what up... nope. Facetime walk through is fine, so I ask about shipping, "um not sure about that, let me ask" you sell on the internet, but not sure of shipping? The very first picture in their ad says in big letters: "complimentary shipping", "internet manager" isn't familiar with his own internet ad! Redflag! "yes, we can do shipping, where are you located"... "I'm in Burbank/Los Angeles area" ... "hmnn where exactly is that?"... I guess I shouldn't expect much from a used car salesman, but really? the manger of internet sales isn't familiar with where Los Angeles is? it's that tiny little town about 5 hours south of you... "ummn, let me see if we can ship there"... not sure? I'm in L.A. not mars! So, our internet "manager" does figure out it is possible to ship a car 5 hours away, but it is not complimentary... Fine, I'm still in... Soo... I'm going to buy the car, he runs the numbers the total is $46.9k, I tell him I will buy it on the spot for $45.5, (I was going to buy it either way, but thought it couldn't hurt to ask) he says probably can't go that low but might be able to do $46k, I said great, I'll do it!... "let me talk to my manager and give you a call back"... ohh.. about 7 hours goes by... no return call... I text him "thanks for calling me back"... he responds with: "...I was busy with customers, call you in the morning" Really!? last time I checked I was a customer...in the middle of a deal no less! I responded accordingly, and told him not to bother calling back. I am done... AND to add insult to injury, I continue to receive emails from him inquiring about my "interest" in the vehicle... sorry no longer interested... stop emailing me. Even in these difficult times, I guess these guys have soo much business the can afford to blow off customers... good luck with that...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    FREMONT CHEVROLET SERVICE RATING
    by Yolanda Garcia from Union City, CA | April 09, 2020

    They were fast and efficient with completing my service on time. The staff were very friendly. I hope that all future visits will continue with great service and friendly staff

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mechanic Service
    by Andrea Herrera from Fremont, California | March 26, 2020

    Really good Mechanic Serv. Advisor Patrick went far and beyond customer service. He made sure I was happy with the service done to my car, explained and advised on what was best for me and my vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mechanic Service
    by Andrea Herrera from Fremont, California | March 26, 2020

    Really good Mechanic Serv. Advisor Patrick went far and beyond customer service. He made sure I was happy with the service done to my car, explained and advised on what was best for me and my vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Fremont Chevrolet
    by JEFFREY BARONE from San Jose, CA | March 02, 2020

    My Salesperson Mary, and the entire staff were very friendly and helpful. Awesome price on the vehicle I purchased and fair amount on my trade in. Very positive experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Jay Mitchell Larson from Fremont,CA | February 03, 2020

    Easy scheduling and available shuttle of a 5 mile radius.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Silverado
    by JOSE LOPEZ HUERTA from San Mateo,CA | January 28, 2020

    Very good experience with tony the sales person to help us to get our new car

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Field tech
    by JOHN GARCIA from Pittsburg ,ca | January 20, 2020

    Very helpful an patient with my thoughts an wants. I am extremely happy with my truck.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fremont Chevrolet does not stand by their word
    by John from Fremont, CA | December 20, 2019

    Worst car buying experience ever. Don't waste your time. This dealership has no integrity and does not stand by their word or offer that they make with you. On Saturday, 12/7/2019 I went to Fremont Chevrolet and met with Salesperson John. John was great and we made a deal to buy a new 2019 Silverado fully loaded. We signed all the paperwork and I gave them a check for the amount in full. (Cash Buyer) $41,674 The truck was at another dealership and arrangements were made to have the truck delivered the following Monday. Monday rolls around and I'm expecting an update as to when I can pick up the truck I bought. At 1PM I get a text from John saying they are "having some problems getting the truck up here but sill working on it." Turns out that the truck was sold at the other dealership despite me already buying it and paying for it. Fremont Chevrolet put the blame on the other dealership and gave me two alternatives. Pay the same price for a 2020 model Silverado with no upgrades or buy another 2019 Silverado with the same upgrades as our first deal, but pay $500 more. Obviously a deal was already made and the dealership failed to fulfill their end or make it right by selling us another truck for the same price. Now I was stuck renegotiating all over again because they did not want to honor their end of the agreement. I also found out that my check had to be reversed as it was already sent out to be cashed before I even got the truck. I renegotiated with John on another truck for $44,489. Granted this truck had more upgrades but the they were not willing to work with me on the numbers to bring it closer to the original deal. The floor manager Sahib offered the truck for $44,000 out the door with all weather floor mats. I ended up walking away because of the principle not so much the price difference. I felt the dealership kept trying to squeeze more money out of me. I was told if I changed my mind to come back. On 12/17/2019 I returned to the dealership to give them the benefit of the doubt and see if they would make it right. They told me the $44,000 truck was still available and would have it delivered the following day. On 12/18/2019 the truck was delivered and detailed. I was told they would honor the same offer of $44,000 with all weather mats. I sat down to do the paperwork but now they told me the best they could do was sell the truck for $46,500. I couldn't believe after all this, they were again backing out on their word. I showed them a photo I took of their previous offer which showed the $44,489. Ultimately they were not willing to honor the $44,000 like they had told me. Now we were $489 away from making a deal because the dealership backed out on their word. I spoke to the floor manager David who told me there was nothing he could do. I explained the entire negative experience we had with them and that I wanted to give them the opportunity to make it right before I wrote a negative review. He encouraged me to write a bad review. He also told me that it's not like the old days and cash buyers are not valued because they make more money financing the cars. I asked David to call the General Manager Bani which he claimed he did but got no answer. I left my phone number with David and asked him to have the GM Bani call me. I have not received a call from Bani as of this writing. In total I spent about 15 hours on 4 different occasions at the dealership trying to purchase a new truck but apparently my cash and my business is not valued there. I've yet to receive a call from any manager from this dealership to make it right, hence here I am sharing the experience I had with them as David recommended. Bottom line is they do not value their customers and do not stand by their word. I'd recommend trying a different dealership unless you want to waste hours negotiating and still walk away without a new car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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