Fred Anderson Kia of Raleigh

Fred Anderson Kia of Raleigh Reviews

Ratings and reviews of Fred Anderson Kia of Raleigh are from Cars.com

• (5.0 out of 5.0)

  Excellent seevice

  by Shonia Norman from Raleigh,NC | November 15, 2020

  I was in the market for a good used vehicle.i found one i was interested in and left my contact information.The very next morning the salesman (Anthony S) returned my call.When i got to the dealership he had pretty much eveeything in order for me to test drive.His service was great and very professional.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Stranded after 200 miles

  by Stranded from Greensboro NC | December 20, 2019

  Six days and 200 miles after buying my car I’m stranded by overheated engine. Car needed a water pump which dealer knew about and didn’t say anything. They did not want to talk to me when I called to tell them about the issue. Buyer beware!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Never Buy a used car from Fred Anderson

  by Disappointed from Durham | April 02, 2019

  Purchased a 2013 Ford Focus on a short timeline and got soaked. I had to have a reliable car so I figured buying from a dealership was a safer option. After buying and driving off the lot I began to have a shuttering transmission which I found out is a common problem with the Focus. No way they didn't know about this problem before selling me the car, and of course there is no warranty. These guys are your typical shaddy used car dealers, stay away!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  They will scam you for more money

  by Alan from Raleigh NC | March 28, 2019

  I was in negotiations with a used car purchase and was told numerous times when asking for my out the door price that it was the car sales tax title/tag fee doc fee. Then once I received my bill of sale to give to my bank I noticed that they added a dealer opt charge for a useless Zurich exterior package that was never agreed upon nor told it would be added to the overall price. Since the dealership wants to make extra money on a deal to pay for a loss on a car they haven’t been able to sell. To make it worse all Zurich warranties and packages are negotiable on price! I’ve bought may of cars from dealerships and will not be dealing with this one. Nothing worse then when a large dealership try’s to screw someone over.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Run for the hills

  by David Webber from Raleigh | March 22, 2019

  I purchased my car new from here. Watch out for Family plan. If you don't paid for what we recommend you loose your Family Plan it a ((gimmick)) Just to lock you into coming to them. I came in for a $45. oil change and got a quote of $2300. and was told "you have to do it"

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  A+ service all around, from Sales to Service!

  by Samantha D. from Raleigh, North Carolina | December 31, 2018

  We had an amazing experience here at Fred Anderson Kia of Raleigh! We have gotten our Optima serviced here ever since we purchased it with 2 miles on it. We now have 64,000 miles on it and every time we came to get our car serviced, we have received A+ service! The facility all around is clean and we have a 2 year old so we truly appreciate that. Our advisors keep us up-to-date throughout each service. They off food and snacks and have a TV to keep us entertained. We highly recommend you come here for your service needs!

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service

  by Eddie from Raleigh, NC | October 13, 2018

  Excellent and friendly service done in a timely fashion. It started with vacuuming my Kia , and ended with a freshly washed car. What more could I ask?

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  This is the worst dealership a bunch of lier and

  by Roland H from Wendell NC | September 12, 2018

  One of the worst dealership i ever experienced they lied and tried to cheat me by putting add -on without my knowledge bad people. Would not recommend this place to no one.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Too Many Problems/Issues

  by Kia Owner from Durham, NC | August 28, 2018

  I’m done with Fred Anderson Kia. I’ve been getting my vehicles serviced at Fred Anderson for many years – first my Camry & now my Optima. I get that stuff happens in life but it seems something always goes wrong when I visit Fred Anderson Kia. Once they pulled my car up too close to the curb and scratched up one of the premium aluminum wheels pretty good. Another time they said they rotated the tires and charged me for it – the tires did not in fact get rotated. On another occasion after a service visit I went to renew my car registration and couldn’t because the State emissions & safety inspection hadn’t been done and entered into the system. I had just paid for this on my recent service visit but in fact it hadn’t been done. Now my car sitting in the cue for service gets sideswiped or they clipped the side of the building moving it – not sure which. I’m sure there are a few other things going back a little further that I’m not remembering at the moment but this is enough.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  DO NOT GO HERE!!

  by Supermad from Raleigh | July 28, 2018

  Absolutely no communication. Did not return phone calls. Van had to be brought back in for service within 24 hours because problems were not fixed properly (this happened 2 times, within a week) After being at dealership for 2 weeks, we had van towed from there because of the horrible service and they still had not fixed the problem. Oil program is not "free" . Have to pay for tire rotation at the same time. We found this company to lack honesty, service and communication! Will never use again!

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
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