Frank Fletcher Chrysler Jeep Dodge RAM | Page 2

Frank Fletcher Chrysler Jeep Dodge RAM Reviews

Ratings and reviews of Frank Fletcher Chrysler Jeep Dodge RAM are from Cars.com

• (5.0 out of 5.0)

  Satisfied Customer

  by Sarah Orrick from Portia, AR | April 11, 2017

  Dia Althari was great to help us get in our Jeep Grand Cherokee! Thanks again!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Our experience at Fletcher

  by Sharon Bostic from Kennett, MO | March 13, 2017

  Hi. My husband and I went to Fletcher Auto Group in Jonesboro AR looking for a specific truck. Dia Althari was one of the nicest people there. He was very helpful. He wasn't just nice because we were buying a vehicle, he was funny and genuine. He seemed to love his job and helping people. I will go back to buy my next vehicle. And by the way he found the truck we wanted and got us a good deal. Thank you Dia.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Top notch!!

  by Randall Lace from Cherry Valley, AR | March 06, 2017

  Michael King was my salesmen and he was great !! He met me at the door when I arrived and was friendly and courteous. He was straightforward and honest with me, which was great, being that I had a bad experience with another company's dealership. The entire process was top notch!!!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  They expect you to give your trade away.

  by jbates38040 from Halls, tn | February 25, 2017

  I guess I won't complain about the staff. First of all I talked to James Callaway in the morning to make sure truck was still available before driving over two hours to get there. I got there and truck was filthy. If they knew I was coming you think they would have cleaned it up. Let tailgate down and looked like it was being used as trash can. But wasn't gonna get anywhere near a deal because they act tires is made of gold but your trade is nothing. They said my truck has rough ride. It is FX4 so it suppose to have stiffer suspension. Anyway if you go in don't expect anything for yours.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Cummins owners steer clear of service department!

  by Brad Dillon from Jonesboro, AR | February 03, 2017

  So I buy a Brand new Ram 2500 in October 2015 everything goes great with my Salesmen Robert Walters Great guy buy the way did his best to take care of me after the sale too.. he is no longer with Fletcher unfortunately but i feel obligated to share my experience.. incident #1 involved trailer running light fuse going out.. and it taking 2 trips and me paying for parts amd labor to fix it.. truck was 2 months old with 3,000 miles Bumper to Bumper Warranty?? I was refunded my labor cost after first review was left and i took it down.. but the 2nd incident.. involved first oil change in March of 2016. I take my 50,000+ Cummins diesel truck to Fletcher for 1st free oil change (only went because it was free) they absolutely screw it up all over again. First they start the truck and oil is shooting out of the oil filter gasket like massively spewing out.. they redo that change that day.. I don't make a big fuss.. because robert made sure they redone it right. Except for the fact that it wasn't done right the 2nd time.. I hook up my 9500 pound trailer and drive 12 hours unbeknowingly its leaking oil the whole time and the motor is 15,000+.. so i go back pretty irate the 3rd time same problem.. They finally fix it.. and offer more free oil changes as compensation (No Thanks). I am just sharing my experience so other cummins owners can know not to take it to fletcher for service. Please don't contact me I am not interested in hearing from you Fletcher..

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Satisfied

  by Daniel from Pocahontas, AR | April 27, 2016

  Was looking for a Power Wagon, after about 45 minutes with Tammy, we drove off with a brand new truck!! Thanks again!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Severely lacking with managers

  by Unhappy Customer from Wynne, Ar | April 27, 2016

  I purchased a vehicle for my daughter a couple months ago. The Salesperson I worked with was great but the manager was very rude. After it was all said and done, I let it go thinking I didn't have to deal with the manager anymore. However, a month after purchase, the vehicle wasn't acting right. We took it up there, since it was under warranty. Not only would the warranty not cover the problem but the service adviser and manager both told me I was the problem. I may not know much about vehicles, but a new vehicle shouldn't have problems within the first month, let alone be caused by my daughter and I just driving it. The managers seem trained to just brush off any complaint and ask for more money. Well I'm done giving you my money. Next time, I'll just go somewhere else.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Amy Wolfymer is the best hands down!!

  by Tiffanyshanereed from Swifton ar | April 27, 2016

  We are so grateful for Amy and the other sales staff at fletcher, we thought our only option was a buy here pay here till we seen one of Amy's post on a local Facebook page and all she ask was for us to give her a chance to make it happen and she did and we will be back for another car as soon as they get them in :)

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Amazing amazing amazing!

  by Tiffany from Swifton, AR | April 27, 2016

  Best car buying experience I've ever had!! Will be back for another one soon!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Buying

  by Mary from Jonesboro, AR | April 27, 2016

  Michael King made buying a car fast and easy. he was very knowledgeable about the vehicle. He's very personable and polite. I

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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