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Foundation Honda

2953 Mayfield Dr Cleveland, OH 44118

(1.0 out of 5) 1 Reviews
5389720202092114048

Call (216) 284-2015
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday6:00 am-9:00 pm
Tuesday6:00 am-9:00 pm
Wednesday6:00 am-9:00 pm
Thursday6:00 am-9:00 pm
Friday6:00 am-6:00 pm
Saturday7:00 am-4:00 am
SundayCLOSED

Foundation Honda Inventory

Foundation Honda Reviews

Ratings and reviews of Foundation Honda are from Cars.com

Overall
1.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Poor Customer Service- I want my money back!
    by Eileen Lane from Brecksville, Ohio | March 04, 2020

    We traded in our vehicle a year early and we believed that the transaction went beautifully. The reason we traded in our car a year early and put a lot of money down on a new car was to avoid having to pay the ridiculous over mileage costs. We figured we would pay for the down payment to not get hit with the fees later. We got a call a year later from Honda Financial services letting us know that our payment was past due on the old vehicle. We explained that this was traded in a year prior and there must have been some sort of mistake. We attempted to get a hold of this dealership several times and couldn't get a hold of anyone to help us. I even wrote an email to the general manager, Roberto. We finally got to our sales rep and he said that there were files he didn't have access to and suggested we did research on our end. When we called Honda Financial Services, they let us know that our vehicle owed close to $1,200 for over mileage. Not possible! We specifically tried to avoid this. Honda Financial Services then proceeded to tell us that when we let them know our car was traded in a year prior, they contacted this dealership and this dealership said they accidentally placed the car on the used car lot. Who knows how many people test drove this car and racked up the mileage before it was traded in a year later! When I asked the dealership to resolve this issue, they said there was nothing they could do. This hit my credit. I had no choice but to pay the $1,200 for miles I didn't accrue. Unfortunately, my family and I will never buy cars from them again and I can't help but think that there are very unfortunate business practices happening between their four walls. I emailed Roberto again today but am expecting to not hear back. It's unfortunate because I really liked our sales rep and trusted him.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 1 of 1 Reviews