Fletcher Jones Imports | Page 30

Fletcher Jones Imports Reviews

Ratings and reviews of Fletcher Jones Imports are from Cars.com

• (5.0 out of 5.0)

  Service at Fletcher Jones Imports

  by Robert from Las vegas, NV | October 16, 2014

  I always have a very good experience when I take my car for service. My service advisor Josh Sutton is top notch. He is the reason why I continue to come back to Fletcher Jones.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Exceptional Service

  by JAW from Las Vegas | October 08, 2014

  This was by far the best exerience purchasing a car. The facility is top notch and many car dealers should take the layout and cleanliness as an example. I would also like to point out that the building would just be a shell without their incredible employees e.g. Jillian Yanez, Chris Cryer in Sales and Spencer Kaplan in Service. THey have definitely made the difference in making us feel welcome and taken care of.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  great service !

  by chris go from las vegas, nv | September 13, 2014

  great location, beautiful facility and exceptional customer service.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Very helpfull

  by Diana G from las vegas | September 07, 2014

  This place was awesome. Joey went above and beyond to help me. I'm a first time buyer and had no idea what to expect but he guided me through the process and I was able to drive away with a new smart for 2! Very grateful and glad.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Treated like royalty

  by Mike from Henderson, NV | September 01, 2014

  Was in the market for a used vehicle and specifically a Toyota FJ Cruiser. Fletcher Jones Imports just happened to have one at the price point I was willing to spend. I contacted Slade Talbot in the internet department and came in to see the SUV. Slade treated me like an old friend rather than just some guy off the street. The FJ was better than what I had seen anywhere else, the price was right and a MORE than fair amount was given to me for my trade in. The finance department (which I usually hate sitting with due to hard up sell tactics) was a painless and easy process and made that end of the purchase easier than any dealership I've ever been to. I HIGHLY recommend you try Fletcher Jones Imports when ready to purchase a vehicle and be sure to ask for Slade. He'll treat you right!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service with a smile

  by RAM from Las Vegas, Nevada | July 23, 2014

  I think this is about my Fifth Mercedes. They are always friendly and helpful. I have been in town for 40 years, and find their customer service had gotten much much better. Dennis is always there for me for service, he is knowledgeable and professional. Thanks Dennis and your great team.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Prompt Service

  by Bergi from Las Vegas, NV | June 26, 2014

  I was promptly received, the service order written per appointment and driven to my office within 10 minutes. My vehicle was returned to me on time and in pristine condition with all work complete to my satisfaction.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Hank L. Fletcher Jones MB customer since 2006

  by Hank L. Customer for life from Las Vegas, NV | May 27, 2014

  I have been a customer of Fletcher Jones Mercedes Benz on West Sahara since 2006. We were looking for a new car and decided to check out Mercedes Benz. We met our salesman Davi J. He was absolutely top shelf, knowledgeable, courteous, understanding and very low pressure. He took the time to show us the models in our price range and helped us in our decision making process. We bought our first Mercedes within a week. As time progressed we became familiar with the service department and all departments within the dealership. Each experience was excellent. If work needed to be done on our car it was done correctly the first time without the need for return visits to correct a problem. The price we were quoted by our service representative John S. was exactly what we paid when we returned for our car. Two years later finding ourselves in need of another new car we did not hesitate to go straight to Fletcher Jones Mercedes on West Sahara to start our shopping process. To our amazement the experience was even better than our first if that could be possible. We have been going back for our warranty work and scheduled service needs and have not thought of letting anyone else touch either of our cars. This is not your average automobile sales store; this dealership is truly something special. Everyone from the President all the way down the chain to the porters are professional in every way and they treat you like a customer that is appreciated and you get the feeling that they are working for your loyalty and have a vested interest in the product they sell to you and want you to enjoy your purchase to the fullest extent. When we decide that we need another new car we already know where we are going and the reasons why we will be going there. Thanks Fletcher Jones, you and your staff are really something special.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Very impressed with salesman and facility

  by Mike Bain from Las Vegas, Nevada | December 22, 2013

  From the time I entered the dealership I was treated very good and the salesman, Sebastian, I would rate as outstanding.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Kelly Sr Director

  by Kelly from Los Angeles Ca | August 21, 2013

  Inquired about a vehicle - Dealer asked for a bunch of info on my trade in Mercedes I listed Vin, Year, make info never recd a reply and then resent - dealer finally said oh yeah working on it Point being - I am a busy professional and don't appreacite spending my valuable time gathering data passing it on to not even recieve a response It's terible customer service and obviously this particular person has horrible follow through skills - or just did not see the point in following through due to no gain.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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