Fairfax Motors, Inc.

Fairfax Motors, Inc. Reviews

Ratings and reviews of Fairfax Motors, Inc. are from Cars.com

• (5.0 out of 5.0)

  Best used car experience ever!

  by Liamam from Front Royal, VA | August 04, 2020

  This was by far the best used car experience I’ve ever experienced! I was greeted by the owner of the dealership in the lobby—really great guy! They pulled the car I wanted to see right around, everything checked out and the car was very clean. My mom ended up buying it and has had 30,000 trouble-free miles! Very satisfied and will be back for my next auto purchase.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  great place to purchase a vehicle

  by jay from Washington DC | June 08, 2020

  I dealt with Mike and Michelle at Fairfax Motors they were both super polite and made my buying experience a very pleasuring. I recommend anyone to try them they have a great variety of cars and trucks we bought a Honda Odyssey fully loafed with all maintenance done to it what a great minivan we have take it to Florida from DC and back 2 times now with no issues I will be definitely buying from them again

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Terrible Test Drive

  by Casey from Fairfax, VA | February 16, 2020

  I loved the car I saw online. Unfortunately, I couldn't even consider purchasing it since the only test drive I was allowed to do was go over 3 speed bumps and make a U-turn. Their seller acted incredulous that I would even want a longer test drive than that. Incredibly disappointing experience from a location that had such great reviews.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  The Best M235i I Could Ask For

  by George M235i from Avondale, Pa | May 30, 2019

  First off I would like to say this dealer is extremely fair. I reached out with a TrueCar quote and got a write up within 15 minutes of my request. John was quick and efficient and willing to work with me on the price based on some findings. Overall the car was immaculate, cleaned, and ready for me to drive off the lot. Faheem was the sales rep that helped me throughout the day. Made sure I got to test the car out thoroughly before committing to the purchase. He was absolutely an advocate for me in this process and together with John we made my second car purchase enjoyable and painless. I hiiiiighly recommend that if your in need of a used car for fair price to check these guys out! They will not steer you wrong. Thank you again guys it was an absolute pleasure doing business with you!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  honest and pleasant.

  by VIRGINIA123 from CHANTILLY | May 20, 2019

  Everyone in the dealership was truly friendly and helpful. What a pleasant experience and I hate shopping for cars. Faheem Malik was straight forward and honest. Highly recommend!! Can't say enough. Will return and send all I know. What a pleasure.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  Sub-par service

  by Elias Burrell from Richmond | May 15, 2018

  This place claims to be "like carmax" with there no haggle prices. However the car I was looking at had various problems with it. Carmax would not sell a car like that. I was asked to come back at a later time to get the car fixed which I had no problem, but when myself and my father asked if we would get a discount for a the incovience our salesman responded rudely and would not. Car buying is a very emotional and stressful process and fairfax motors did not make it any easier.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great dealership

  by Justin from Ruther Glen, VA | January 08, 2018

  Daniel was a great salesman and the whole crew bent over backwards to accommodate and get me into the car I wanted. I wouldn't hesitate to return if I was in the market for another car.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Wonderful experience!

  by Jack S. from Warrenton, Va. | November 09, 2017

  This dealership is family oriented, pleasant and everyone that works there is nice. I looked at several vehicles that were in excellent condition. The pricing I found to be awesome, competitively speaking. Patrick, John and Laura made this an easy decision. Great job you all!!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  VERY Disappointed With Level of Professionalism!!

  by Ryan S. from Sarasota, FL | November 06, 2017

  I purchase a new vehicle every 2-years so I'm VERY tuned in to the process, I'm about the most laid back person you can meet probably to my fault with this experience. This isn't an angry review just a VERY disappointed review in what had the potential to be a good experience given the correct professionalism and attentiveness. The salesman I dealt with (Pat) is a very nice and polite individual but is on the short end of the stick in the area of professionalism and attentiveness when it comes to the customer currently in front of him!! I was there ready and prepared to purchase a $37,000 vehicle, while sitting at Pat's desk he's kept answering the business phone interrupting our conversation (I could understand that if shorthanded), but the truly annoying part was he also kept answering his personal cellphone and texting during our interaction. He told me he had another customer that flew up from Florida and was waiting to purchase a vehicle (OK), he told me people routinely fly in from around the country to by vehicles from Fairfax Motors. He also went on to state he had an additional customer also waiting, I'm sorry I am I interrupting something?? Long story short after crunching numbers (in between all of the interruptions) my next statement really stumped him when I said my primary residence is in Florida and that's where the vehicle needs to be registered. Pat stated he wasn't sure how that would work that he didn't know how to calculate Florida sales tax and came up with a ridiculous amount. I said hold on and went to my vehicle and gave him my paperwork from the transaction on my current vehicle that was purchased in Florida 1-year ago showing how sales tax is calculated, he said he still couldn't figure it out while texting on his phone. There was no desire to find a definitive answer, definitive suggestion or even to sell me a vehicle, I quite honestly was taken back. But wait a minute, Pat just told me he had a customer that just flew up from Florida to purchase a vehicle that was waiting for him (maybe that commission was bigger) so HOW IN THE WORLD would the dealership NOT know how to calculate Florida Sales Tax. Additionally, remembering his statement to me that people fly in from all over to purchase vehicles from Fairfax Motors yet they don't know how to calculate sales tax from another state????? That's when I figured I was in the wrong place, BUYING a vehicle let alone a $37,000 vehicle shouldn't be that difficult and the customer surely shouldn't have to "prod" the salesman to get the deal done as a favor. Being a business owner myself this interaction obviously had a lasting impression, I later said to my wife that if that was an employee that worked for us there would be a come to Jesus meeting about customer service practices and professional strategies when dealing with customers. As a suggestion I make my employees take on-line certification course in the "Art of the Sale" and how it all starts with the "First Impression." Sure I'm from Florida and this won't have an effect on the dealership's bottom line at the end of the day, but it sure is a shame that I felt compelled enough to have to write this rather lengthy review when I'm actually NOT a huge fan of reviews. If I don't like the steak at a particular restaurant I'll turn to my wife and tell her I don't like the steak and don't feel as though I need to write a bad review. As a business owner you are NEVER going to make every customer happy, but good lord this transaction wasn't rocket science and there were NO outlying expectations. Unfortunately in this case I just couldn't let it go, obviously another Virginia/Maryland dealership will end up benefitting from my $37,000 which is all the same to me other than I lost over an hour of my life that I wouldn't mind having back!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  volvo S80

  by db from Washington, DC | August 06, 2016

  I contacted this dealership about an S80 Volvo, they had for sale. They returned my emails and telephone calls promptly and told me the car was sold. So, I don't have the experience of an actual transaction; but they did return my call, regarding the vehicle.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
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