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Fairfax Hyundai

10925 Fairfax Blvd Fairfax, VA 22030

(3.5 out of 5) 26 Reviews
2357202011510736

~~WE ARE AMERICA'S #1 HYUNDAI DEALER SINCE 1986. WE STOCK MANY MAKES OF QUALITY PRE-OWNED VEHICLES, CALL BILL STUART TODAY AT 703-934-0292. FOR ADDED VALUE PRINT THIS AD AND BRING TO THE DEALERSHIP~~

Call (703) 349-7729
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
Sunday11:00 am-5:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Fairfax Hyundai Reviews

Ratings and reviews of Fairfax Hyundai are from Cars.com

Overall
3.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Beware of what the say...
    by DeeJay from Washington, DC | January 11, 2020

    Bought a 2011 Hyundai Sonata from the used car lot. Car was clean, drives well but one of the remotes did not work and the brakes sounded funny and made noise. I was told that the car was not driven and that the car needed to be driven a while for the brakes to be fine and to bring the remote back and they would fix it. I brought the car back to check the brakes and fix the remote. The manager of the dealer advised that I would have to talk to used car sales, my original sales person and/or the manger to fix the issues. luckily my son is a mechanic who looked at the car and advised that the brake springs needed lubricating. So that was the first lie they told. They either did not know or just said anything to get a sale. Then my son asked about the remote. They replaced the battery and it still did not work. So they told him that it would be $200-$300 to be replaced and that what came with the car was it they would not replaced the remote. Second lie. I was pissed. I wanted to take the car back and cancel the deal but my son said he would take care of it. I paid $8600 cash for the car and you mean to tell me you won't even replace the remote as courtesy? I am also in the market for the new Palisade as well but will not be buying it from Hyundai of Fairfax because of this experience. So if you are buying a used car from the dealership be warned not to take their word on issues involving their used cars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    They do not value customer service
    by Elizabeth from Oakton va | May 30, 2019

    The technicians are incompetent and do not value customer service. The service manager is an idiot who literally did nothing when I complained. I would give 0 stars if I could. I am never buying a Hyundai again and I am NEVER going to this dealership again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Employee insulted disabled person
    by Megan from Fairfax, VA | May 17, 2019

    Today I overheard an employee say “you can’t get anything right because you’re so f****** stupid” to the person working behind the payment window in the service department. It upset me, but I figured the person could handle it how they wanted. However, when I went to pay my bill a few minutes later, I realized it was someone with a disability. The guy was nowhere to be found so I contacted management and am waiting to hear something back. I’m not sure that this will do anything because it may be the culture there. Hopefully I can at least get the word out through the internet. THIS IS NOT OK!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    bad experience
    by Mikayil from Virginia Fairfax | March 12, 2019

    I had a bad experience. I took my Hyundai sonata to (Fairfax Hyundai). My car's alarm was the problem . They told me that, they need to diagnose the car and find out what is going on with my car's alarm. (And diagnose is 130$) I said I am far away from my home and I don't have any choice but say yes. They told me they will contact me soon as they find out the problem of my car. And next day Hyundai Fairfax called my wife and told her car is ready they couldn't find any problem with the alarm they think the battery is the problem and they put the battery and battery is the top of the line, and the 295.30$ is the bill. When I heard it, I kinda got mad they didn't call for permission to fix the car or tell us what's the car's problem, all he told my wife what they think and fixed already. When I went to service desk they said, they changed the battery and change the filter plus diagnose (295$). I got more mad and told the guy at the service desk, I told him, I brought my car to this place for alarm problem, not a battery or filter and nobody call us for the issue of the car and get permission from us to fix it.I told him I need to talk to your manager. He told me manager Ricky is about the leave, let's go to him before he leaves. Manager Ricky told us, they need to call his employee and find out what really happened, I felt like he didn't believe us. He told me we have to wait until his employee calls him back. I asked him how long do I have to wait for it. He said he can't do anything until he employee calls him back. He said, he should call back between 5 to 10 minutes. I went to service desk and wait. Service desk employee said his manager Ricky leaving and if he leaves there is no other manager can do anything to help about it. I went to manager Ricky right before he gets in his car and asked him if you leave who is in charge the make a decision about my issue. With rude answer he told us, his employee can take the battery off the car and put the old one in and you can take it somewhere else. I was shocked about his poor managing skill. I said, your employee didn't even bother to tell us the problem and get our permission to fix it, and you are telling me that. The way the he handle this situation was horrible. I couldn't believe that the their manager told me that even after I explained to him the problem. I realized that manager was in a hurry to get out and my problem wasn't really his problem. So I paid the bill because I need my car to go to work next day. I tried to call someone higher than him and they told me their general manager is sick and not coming back more than a week. All I was expecting was sorry and let's fix it. I am very sure customer service is important to Fairfax Hyundai and I am hoping that they will take care of the problem after this review. Thank you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Ralph Cooper Jr
    by Ralph Cooper from Springfield, Virginia 22152 | October 01, 2018

    I was treated very well by Joe McNulty, saleman. He was very knowledgeable of the car and it made me very comfortable that assisted me buy the car Ralph

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fairfax Hyundai Scams their Customers
    by Rachel Park from Stafford, VA | September 19, 2018

    I know Fairfax Hyundai doesn’t care about my feedback, but I want to get my word out to help others! So I got my very first car check up for my very first brand new car that I bought with you guys and then I got scammed. Miguel, the service guy who helped me, basically scammed me into getting like $140 7500 mile car service check up which I thought was free along with my lifetime of free oil changes. But he did not bother telling me how much it cost and just took advantage of me. Now one will answer my dad and my phone calls in the service department. Rickie Bush is also terrible. He’s an awful service manager. I don’t get how you guys live a good life like this scamming people and not even wanting to help people. But I guess that’s why people like that go into the car industry.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Very Unprofessional
    by Tim Gosart from Springfield, VA | December 18, 2017

    I called the service center to schedule 15K mile service and to confirm that they would accept my pre-paid scheduled maintenance plan. First person couldn't answer and transferred me to someone else, where I left a voicemail and never heard back. I arrived early to drop my car off and was greeted with an incredibly unfriendly and unhelpful service rep who rudely told me "We don't do that here" and turned away, leaving me to assume my appointment was canceled. Very unprofessional all around. Would not recommend this dealership for service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Customer Service
    by Brian Hayes from Vienna, VA | December 05, 2017

    I had a bad experience with a service advisor named Josh when I took my Equus there after a rear end collision. It was hard on my family being without the car each day, and Josh would not return calls or emails about its status. They performed repairs for a couple of mechanical problems that insurance paid for, but the problems still existed the following morning. When the dealership re-examined the problems, the insurance adjuster would not pay for the recommended repairs. I went to pick up the car and was charged $130 for their reinspection of problems they didn’t fix correctly the first time. Very disappointed!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    My Malloy Experience
    by OP from Woodbridge, VA | October 23, 2016

    Had a fantastic experience at Malloy! They were professional, time sensitive and fully transparent. Reach out to Adam Mendoza, he'll take care of you like you're his family.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service, Pleasent personnel
    by Karlytta Wynn from Washington DC | December 20, 2015

    I received excellent service from Don Baker and Chip

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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