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Easterns Automotive Group of Sterling- Curbside and Home Delivery Available

22705 Commerce Center Ct Sterling, VA 20166

(4.8 out of 5) 147 Reviews
363a7711b82b0f6c7cce082e4a35890b

Always 1,000 Cars Available at Location Rigorous Multi-Point Inspection Process 7 Day Return Policy Complementary 30 Day/ 1,000 Mile Warranty Express Purchasing Process

Call (703) 763-0245
Hours of Operation
Monday10:00 am-8:00 pm
Tuesday10:00 am-8:00 pm
Wednesday10:00 am-8:00 pm
Thursday10:00 am-8:00 pm
Friday10:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-5:00 pm
MondayCLOSED
TuesdayCLOSED
WednesdayCLOSED
ThursdayCLOSED
FridayCLOSED
SaturdayCLOSED
SundayCLOSED

Easterns Automotive Group of Sterling- Curbside and Home Delivery Available Inventory

Easterns Automotive Group of Sterling- Curbside and Home Delivery Available Reviews

Ratings and reviews of Easterns Automotive Group of Sterling- Curbside and Home Delivery Available are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    What in the World.....
    by Joe newman from Fc, va | October 23, 2020

    Words fail me in describing the incompetence of those who respond to email enquiries about specific cars. Ask anything you want and their answer is we can get you financing. My question was on this occasion when will photos of the car be available? Then I complained using their “Contact Us” button and some manager said I am using the wrong “Contact Us” button. Like there could really be a wrong “Contact Us” button.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Best place to buy
    by Jeff lopez from Sterling va | December 02, 2019

    Love my car buying experience. Jeffrey lopez was a awesome !!! Couldn’t not be happier. I’ll be referring some people very soon. Thanks again everyone

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jeff dubard
    by Jeffrey Lopez from Sterling,VA | December 02, 2019

    Jeff lopez was hands down the best car salesman I have ever had the pleasure of working with . HE was and showed the definition of professionalism . Jeff lopez made my car buying experience exceptional .He showed class and grace while selling me my vehicle and he tolerated all of my indecisiveness . Jeff lopez deserves a raise and any person I know looking for a car I will send his way . This company has a gem working within and he should be rewarded . Overall my experience was the perfect car buying experience due to jeff lopez!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Experience
    by Matt from Herndon, VA | November 30, 2019

    The best auto-buying experience I've ever had! Told them what I wanted and they immediately found a match. Better still, it only took 1-hour to finalize everything and I drove away with $0 down. Would highly recommend!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Experience Ever
    by Mark from Atlanta | August 24, 2019

    Not just the worst car-buying experience I've ever had but the worst experience buying anything ever. I was an out-of-state buyer, relying upon the honesty of a licensed car dealer to accurately represent the vehicle they were selling. This is something I've done successfully with other dealers. The car was marketed with functioning bluetooth and nav, neither of which it had. When the car arrived to me, it had a flat tire, a malfunctioning water pump, a malfunctioning coolant pipe, issues with the valves, windows that wouldn't come up after they were lowered, a bad brake line, completely shot brake pads and rotors, rust on the rotors, and the aforementioned issues with bluetooth and nav. I submitted inquiry after inquiry to Easterns with no response. I even called the owner and left him several voice messages. Cowardly, he returned none. My sales person, Diego Hernandez, vanished. His backup, Nik, vanished. I was left to deal with the branch manager - Sajjad Ali (who would later try to settle with me not to file a lawsuit). No one offered any assistance or explanation for weeks. Weak expressions of sympathy with zero solutions or accountability. Finally, after forcing me to take the car to a Porsche dealer to verify I was telling the truth (boy, that was an interesting turn), they admitted to the bluetooth and the nav items being erroneously advertised. They offered me $700 for their "mistake" but would only provide the $700 to me if I signed an "acknowledgement of goodwill service" that released them of any liability or claim for anything else having to do with the car. That's not goodwill. That's something else entirely and certainly not the hallmark of a reputable company. By the way, if you don't do anything wrong, you don't need a letter insulating you from your wrongdoing. AFTER coming to final terms with a signed bill of sale, they came back to me weeks later and said they "miscalculated" the sales tax and I owed them another $787 in order to receive title. This is long after I had taken delivery of a defective car and they failed to remedy any of the broken items. Oh, yeah, I forgot to mention that I purchased the car in April. By August, they still hadn't gotten my tag (which I paid for in April). They repeatedly blamed the issue on my county and USAA (my insurance provider). Pretty sure when it comes to USAA vs Easterns Automotive, I'll take USAA's word. So, I finally told Victoria in their tag department (I use the label loosely since they farm it out to another incompetent third party) to refund the taxes and I went to get the tag myself. Took 15 minutes at my local tag office. I did in 15 minutes what they couldn't do in 4 months. Everything was simple. Insurance was on file and in place. Naturally, I incurred a $1,000 late tag penalty, thanks again to Easterns Automotive. In no uncertain terms, let me be clear - this is the worst possible dealership to buy your car from in the country and probably on the planet. Do yourself a favor and run - very fast - in the opposite direction.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by CandaceL from Fort Belvoir, VA | April 28, 2019

    We stopped by yesterday to look at a BMW. The whole buying process was smooth. We liked that the prices are no haggle- so we didn’t have to waste time on negotiations. Craig was knowledgeable, patient, and very helpful. The showroom was clean and had a nice selection of luxury vehicles. We would recommend this Sterling location to friends and family.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Left with a great car
    by HappyCustomer from Sterling, Va | April 19, 2019

    Definitely not the typical dealership, walking into an indoor facility really adds to the experience! The guys were also able to beat my rate with the financing that I already had set up. The finance team is great.

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    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    John smith
    by ChampDC from Sterling va | September 25, 2018

    Melad was a great help. He was very patient, informatative, supportive and kind. He made sure we understood the whole process. Would definitely recommend him to friends and family.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Lies and dishonesty! DO NOT TRUST!
    by Belle from Sterling, Virginia | July 27, 2018

    AVOID! It shouldn't be a surprise but this people only care about making money no matter what even if that means lying or destroying your life. But beware they are extremely charming and present themselves as very trustable and nice people. I went in to co-sign for a friend on a car and this people made me the PRIMARY owner of the car and PRIMARY borrower of the loan without explaining anything or asking about it. I told them I did not want to be on the title of the car and also asked them why I was being listed as primary on one of the documents and they lied. My lawyer reviewed the documents and I was clearly mislead and was turned into the primary owner without being warned or asked about it. If you insist on making business with these people let a LAWYER take a look before you sign!!! do not fear their threats of losing the loan deal!!! Also! they get their good rating by giving people gift cards in return, I know it cause I got the email with the offer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience,totally recommended!!
    by Doris Morales from Gainesville,va | June 28, 2018

    Exceeds Expectations!” We went in expecting to purchase a Toyota Sienna. Ali Sajjad took the time to give us all of our options and was never pushy. We ended up getting a 2017 Chrysler Pacifica that I LOVE and can afford. He even took the time to make sure we knew how everything worked and was set up properly as far as connecting the bluetooth with my phone, etc. We highly recommend Easterns automotive group of Sterling!!! ����

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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