Auto.com

Easterns Automotive Group of Alexandria | Page 3

611 S Pickett St Alexandria, VA 22304

(4.7 out of 5) 51 Reviews
Zn5vwgue4skhbckw8eko

Always 1,000 Cars Available at Location Rigorous Multi-Point Inspection Process 7 Day Return Policy Complementary 30 Day/ 1,000 Mile Warranty Express Purchasing Process

Call (877) 452-1921
Hours of Operation
Monday10:00 am-8:00 pm
Tuesday10:00 am-8:00 pm
Wednesday10:00 am-8:00 pm
Thursday10:00 am-8:00 pm
Friday10:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-5:00 pm

Coming Soon!

Easterns Automotive Group of Alexandria Inventory

Easterns Automotive Group of Alexandria Reviews

Ratings and reviews of Easterns Automotive Group of Alexandria are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    fantastic experience speak with tommy!!
    by o from alexandria, va | June 05, 2019

    I came here to purchase a used toyota about a few weeks ago. Tommy had approached me while i was taking a look at my options. i did not know what to get. thankfully tommy had came up to me and offered help. he was super knowledgeable about the cars i was looking at and helped me throughout the whole process. this was my 4th dealership I had came too and out of them all tommy helped me out the most. very honest and wise man. super kind and patient as well i recommend him being the first person to speak with if you are on the market for a vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Kia optima
    by NA from NA | May 25, 2019

    Lonnie was very nice and did a good job showing us the vehicle. The vehicle we wanted just had too many scratches. However the experience was good.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    FALSE ADVERTISING! STAY AWAY!
    by Cornell Canty and Tim from Alexandria, VA | May 22, 2019

    I found a car, from this dealership, on cars.com for $18,950. I went ahead and double checked to see if the car was listed on their official website, which it was for $18,950. I decided to buy the car for the listed price. I, then, received a confirmation “Deal sheet”, from Cornell Canty, after giving all of my information, saying the same car (same stock number) was available for $28,490. I, then, contacted Cornell directly to figure out why I’m being charged almost $10K more than the online listing price. Cornell first stated it was a price mistake. I told Cornell, that it was listed on 2 different websites for $18,950. Cornell, then, hung up on me. I called back, and I was told by Cornell that the car was sold. When I asked to speak to a manager, I was connected to Tim. When I asked Tim if he was a manager, he said “okay”, and did not say he was the acting manager. I explained the issue to Tim, who stated, “the car was sold an hour ago”. I further explained to Tim that I received the deal sheet, 20 minutes prior, stating it was available for $28,490, and that the stories weren’t adding up. Tim did not have an answer. I asked Tim to honor their website price, but he continued to say it was sold an hour ago. BEWARE, while talking to this dealership, I was suggested other similar cars. They put false advertisements on both their website, and cars.com to get a person interested in their dealership, to only say the car is unavailable and to offer other more expensive cars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    The worst
    by Kevin from Va | May 11, 2019

    I called ahead to make sure they still have the car that i wanted and they said yes it’s available and i will put a reservation for you. They even asked me where i am coming from and told me that it is far. I was willing to drive far to get the car. When we got there after siting through traffic and 2 kids, the associate told us that they sold the car 2 days ago and the rep i spoke to doesnt know the live transaction. So we either live in 19 century where computers didnt exist or they just straight up lie to get you down there. I would ever go back to by a car from them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    The Eastern Automotive Group works Diligently!
    by Staff Accountant from Washington DC | May 10, 2019

    Just like any other human, when making a huge purchase you MUST shop around. I made my final decision when my sales person Abdel showed his experience through knowledge. Him being knowledgeable of the product he’s selling down to a T is what gained my trust. I will always be an Alexandria Easterns client!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buen atención y ayuda con seleccionar un auto!
    by Kevin from Alexandria, Va | May 10, 2019

    Buen atención y ayuda con selección al mejor auto por mi dinero. Me explico el proceso de financiamiento,con la mejor manera de completar mi compra

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Alicia Tisdale
    by Kevin Cubas from Alexandria, Va | May 09, 2019

    Desmond Jones was our salesman and he was awesome and very courteous. He took the time to make us feel important and like a valued customer. The process was definitely an overall A Rating. We will be sure to send our family friends to Desmond because he is definitely a top notch salesman that cares about during his job well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Getting the Job done
    by Dj from Virginia Va | May 04, 2019

    I had An Great Experience with Easterns Automotive Group Today. Desmond Jones did his best for me to get he car that I was looking for.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Desmond thanks
    by Deborah from Washington DC | May 01, 2019

    I am super happy with the customer service I got. Couldn’t have been any better when I’m ready to buy my car I’ll definitely be back my credit will be much better thanks for pointing me into the correct direction desmond

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Meagan
    by Desmond from Alexandria, VA | April 20, 2019

    I can’t speak highly enough about the staff at Eastern’s. Everyone was helpful and friendly from the start. They are honest and trustworthy. Wonderful group, knowledgeable, and highly recommended. 5 stars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 21 - 30 of 51 Reviews