Duke Automotive

Duke Automotive Reviews

Ratings and reviews of Duke Automotive are from Cars.com

• (5.0 out of 5.0)

  Review of a new car purchase

  by HENRY WIRTH from Suffolk, VA | December 03, 2020

  I purchased a new car at this dealer. Mike Conboy, the salesman was efficient, cooperative and accommodating.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Bad service

  by Amy from Williamsburg Va | August 17, 2019

  I would not recommend this business to an enemy much less a friend. The VP Eley was very unprofessional dealing with my family and friend. Currently they are holding a 2019 vehicle there that has been there for work since early MAY it is late AUG. And still not near complete. New vehicle new parts and they are claiming " Difficult to fix" maybe you need better service team to do the work. I give this business ZERO stars. This is unacceptible business.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  What is this?

  by Branch, Randal B from Ivor, VA | December 20, 2018

  Always a pleasure (if you can call car shopping a pleasure) dealing with Duke Automotive. Never any pressure to purchase. Sales team is genuinely interested in matching up the buyer with their needs. Thanks, Duke.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  They never contacted me again

  by Hedrick, Elizabeth from Suffolk, VA | December 14, 2018

  Have been waiting to get my vehicle in for service, they were supposed to contact me and haven't heard from them. I called and left a message and still have not heard from them.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Service

  by Titan Contractors from Suffolk,Va | May 14, 2018

  Great. Had an appointment scheduled to get my oil changed and tires rotated. Service coordinator was kind and friendly (as always)

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  car service

  by Williams, Denell from Suffolk, VA | January 27, 2018

  Duke car service and Personnel was great and I would recommend them to my friends

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Happy Rocky Ridge Owner

  by Minnix, R Dean from Chesapeake, Va | January 17, 2018

  Stu Wiant made my experience great. I am over 50 years old and this was my first ever dealership new vehicle purchase. I drove a couple models and he was knowledgeable about each one; I found out later he had only been a car salesperson less than a year so this was very impressive. He did not push or try to sway me one direction or the other. After leaving to compare other car lots, I returned to DUKE AUTO for Stu Wiant to complete my purchase. I work nearby so plan to use them for my service as well and plan to keep you all updated with that experience so wish me luck. Sincerely, Happy Rocky Ridge Owner

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  car owner

  by B Pope from Courtland, Va | November 14, 2016

  Service was good. Always have excellent service from this dealership

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Dealership

  by LK from Portsmouth, VA | October 30, 2016

  Reminded by email that my 6,000 mi integral check-up was due. I knew I was due a state inspection and oil/filter change. I called and "Angie" in service set up and appointment that fit my schedule. When I arrived I was greeted warmly and immediately taken in for service. They provided hot coffee and doughnuts and I was bracing for a lengthy stay. To my surprise my car was ready before I finished my coffee and reading the paper. I was expecting unforeseen repairs and a high bill, but to my surprise the only thing found was a burned out side marker bulb. Also, was must relieved to find the cost was well below what I expected and was fearful of. Living on a fixed income I was concerned and was dreading this work. Again, was really happy to get the necessary work done at such a affordable price. They treated me like family and continue to earn my trust. I would recommend this dealership to anyone who is looking for good quality service at an affordable price.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great Dealership

  by R W corey from Smithfield,VA | October 03, 2016

  Best car buying experience we have had. Stan bell was outstanding.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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