Auto.com

Duke Automotive

2016 N Main St Suffolk, VA 23434

(4.7 out of 5) 37 Reviews

Call (888) 439-2460
Hours of Operation

Coming Soon!

Duke Automotive Inventory

Duke Automotive Reviews

Ratings and reviews of Duke Automotive are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Review of a new car purchase
    by HENRY WIRTH from Suffolk, VA | December 03, 2020

    I purchased a new car at this dealer. Mike Conboy, the salesman was efficient, cooperative and accommodating.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad service
    by Amy from Williamsburg Va | August 17, 2019

    I would not recommend this business to an enemy much less a friend. The VP Eley was very unprofessional dealing with my family and friend. Currently they are holding a 2019 vehicle there that has been there for work since early MAY it is late AUG. And still not near complete. New vehicle new parts and they are claiming " Difficult to fix" maybe you need better service team to do the work. I give this business ZERO stars. This is unacceptible business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    What is this?
    by Branch, Randal B from Ivor, VA | December 20, 2018

    Always a pleasure (if you can call car shopping a pleasure) dealing with Duke Automotive. Never any pressure to purchase. Sales team is genuinely interested in matching up the buyer with their needs. Thanks, Duke.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    They never contacted me again
    by Hedrick, Elizabeth from Suffolk, VA | December 14, 2018

    Have been waiting to get my vehicle in for service, they were supposed to contact me and haven't heard from them. I called and left a message and still have not heard from them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Titan Contractors from Suffolk,Va | May 14, 2018

    Great. Had an appointment scheduled to get my oil changed and tires rotated. Service coordinator was kind and friendly (as always)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    car service
    by Williams, Denell from Suffolk, VA | January 27, 2018

    Duke car service and Personnel was great and I would recommend them to my friends

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Happy Rocky Ridge Owner
    by Minnix, R Dean from Chesapeake, Va | January 17, 2018

    Stu Wiant made my experience great. I am over 50 years old and this was my first ever dealership new vehicle purchase. I drove a couple models and he was knowledgeable about each one; I found out later he had only been a car salesperson less than a year so this was very impressive. He did not push or try to sway me one direction or the other. After leaving to compare other car lots, I returned to DUKE AUTO for Stu Wiant to complete my purchase. I work nearby so plan to use them for my service as well and plan to keep you all updated with that experience so wish me luck. Sincerely, Happy Rocky Ridge Owner

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    car owner
    by B Pope from Courtland, Va | November 14, 2016

    Service was good. Always have excellent service from this dealership

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership
    by LK from Portsmouth, VA | October 30, 2016

    Reminded by email that my 6,000 mi integral check-up was due. I knew I was due a state inspection and oil/filter change. I called and "Angie" in service set up and appointment that fit my schedule. When I arrived I was greeted warmly and immediately taken in for service. They provided hot coffee and doughnuts and I was bracing for a lengthy stay. To my surprise my car was ready before I finished my coffee and reading the paper. I was expecting unforeseen repairs and a high bill, but to my surprise the only thing found was a burned out side marker bulb. Also, was must relieved to find the cost was well below what I expected and was fearful of. Living on a fixed income I was concerned and was dreading this work. Again, was really happy to get the necessary work done at such a affordable price. They treated me like family and continue to earn my trust. I would recommend this dealership to anyone who is looking for good quality service at an affordable price.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership
    by R W corey from Smithfield,VA | October 03, 2016

    Best car buying experience we have had. Stan bell was outstanding.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234
    Displaying 1 - 10 of 37 Reviews