Dublin Honda

Dublin Honda Reviews

Ratings and reviews of Dublin Honda are from Cars.com

• (1.0 out of 5.0)

  Worst customer service ever

  by Shakib Akbari from CONCORD | September 29, 2020

  This location has the worst customer service ever. They rejected the warranty service offered by Honda. I had to take my car to a different location in order to get it fixed.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Drakes the best

  by Brian from Manteca, CA | May 31, 2019

  Drake Hendrickson deserves a huge shoutout. Earlier today I went to a different dealership and had a terrible experience, when I got to Dublin Honda and met Drake I had a complete opposite experience. Drake is friendly, nice, personable, knowledgeable, helpful, and so many more things. I never felt any pressure to buy he wasn't pushy at all, I felt like Drake was only trying to help me get what I wanted and wasn't just trying to sell a car it's very clear he cares about his job as well as his customers. It was a pleasure working with him. Drake you've made a customer for life out of me. Also I don't want to leave out Jimmy, he was so kind and friendly and helpful and the paperwork got finished hella fast. Overall had a very positive experience here and I will definitely come back.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  PUSHY finance guy

  by DD from San Ramon, CA | August 09, 2018

  Great experience in purchasing new vehicle if you do your homework. Watch out for the "rude" finance guy pushing the extended warranty. JUST SAY NO.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Terrible service!

  by Eli from Danville | July 17, 2018

  They supposedly "fixed" our 2016 car's check engine two weeks ago, the light went on again yesterday! We brought the car in at 7 am in the morning, they refused to accept it and recheck it. After a lot of arguments and going back and forth between the service and express service, they accepted the car, but told us it won't be any time soon! at 4 pm they called us to say the car has to stay overnight and we can't pick it up. Today @ 8 am they called us to pick up the car because they could not find any problem with it! The people we had to deal with at this dealership were unbelievably rude and aggressive. It was by far the worst customer service we have experienced...

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Not cool

  by DubNation from San Rafael, CA | April 05, 2018

  This dealership ran a credit check on me even though *I was paying cash* for the car. I can think of no reason for this. Not cool.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  2018 Accord

  by Monica B from Brentwood,ca | March 01, 2018

  I just bought my new Honda and I love it. Dublin treated me great! And they have a great cup of coffee there. I would highly recommend them.bren

  Customer Service
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  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Nice and very good

  by Suresh from Dublin,California | July 28, 2017

  I had a very good experience and they patiently cleared all my queries

  Customer Service
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  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Terrible

  by DivK from Sunnyvale | March 23, 2017

  Terrible customer service, hopeless communication skills,

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Internet Sales was terrible

  by Kristian from Danville, CA | March 20, 2017

  I had been shopping for a new Honda Ridgeline and doing online research. During the process I discovered the exact make and model that I was looking for at Dublin Honda. Unlike the other Honda dealers that I had been dealing with online, the internet sales team at Dublin was terrible. Not only did I have to push them to make an appointment to get an appraisal for my trade in, but when I came prepared to buy the car, the guy spent 10 minutes on his cell phone with a buddy (lots of ok Bro, and dudes, and talking about the weekend) while I waited patiently at his desk, but then seemed very eager to rush me out the door when the price on my car came back. I followed up with an email to him, as again I was ready to buy that car, but never heard back. I took my business elsewhere where I was appreciated as a customer and I would suggest that you do as well!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (3.0 out of 5.0)

  Good deal

  by Patrick pangilinan from Suisun city | July 26, 2016

  Good deal for a first time buyer but a few things are missing on the car we purchased but luckily they knock off $200 off the msrp

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 1 - 10 of 32 Reviews