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Driver's Village

5885 E Circle Dr Cicero, NY 13039

(3.2 out of 5) 125 Reviews
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Driver's Village offers an extensive pre-owned inventory of over 700 vehicles. Each vehicle is fully inspected and completes over a 120-point inspection offering piece of mind, reliability, and value. With over 30 different lenders we make it quick and easy to get you financed and on the road the same day! If you have any questions please contact us at (315) 458-8434 or visit us at dvoffers.com.

Call (315) 849-0338
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-7:00 pm
Tuesday7:30 am-7:00 pm
Wednesday7:30 am-7:00 pm
Thursday7:30 am-7:00 pm
Friday8:00 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Driver's Village Inventory

Driver's Village Reviews

Ratings and reviews of Driver's Village are from Cars.com

Overall
3.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Horrible service
    by GREGORY SMITH from CLAY | October 13, 2020

    recently called to have some service done on a company vehicle, ford f250.i needed inspection and rear e brake wasnt working.i also told them it was going to need exhaust manifold. randy said we can do it, so we made an appointment for friday at 9am. so i dropped it off on thursday the 1st. with our company vehicles you have to get an ok if its over a certain amount, randy called a day later and said we got the ok and had to get some parts.that was the last honest answer i got.after afew days i called and the lady said he will call you back, no call back, the next day i stopped by after work and noticed it had not moved from parking lot. i went in and was told they didnt have a heavy lift open for it. (it is a single door f250)they should be able to get it in later that day. i thought about it and called back and talked to the young lady again, i told her its been there awhile and i wasnt sure if they could look at it today?she said she would check with randy, she came back and said they would get it in today.i said if not its not a big deal i can take it somewhere else. couple more days go buy and my boss is now saying where is the truck? so i call back again and get the old randy will get back to you, when i do get a hold of him , im told it should be done in a couple days. today almost 2 weeks later i call and ask the young lady when will it be done, she says let me check, she comes back and says all the service managers are busy. the service manager will call you back (boy have i heard that before)later. that was at 10 am, at 230 i called back and asked her the same question i have asked for the last 12 days, when will it be done. she returns and says the service manager said they are just finishing the brakes and he will call you when there done, i knew that wasn't going to happen. so after work i again pulled in and seen it out in the parking lot, i thought to my self yes its done, i went in and talked to another guy, i believe it was jeff. i asked about the truck and he said i think they just had a little to do with the brakes, he went and checked ,he came back and said they have a little more to do.i asked about the exhaust manifolds ? he said they have a little more to do with the exhaust manifold. so i said when will this be done, just give me a time , what is going on, he said we have been busy, so they had to move my truck out in the lot, which i have never heard of.he could not give me a time. so i reluctantly said ok, and went out to go home, i walked over and looked at the truck, they did not do ANYTHING to the exhaust manifolds, so much for the umpteenth lie, with the "he has a little to do on the manifolds. so i went back in and said you have not done any work until today, and you just did the brakes!!! i told him to give me the truck and i will take it somewhere else. the quote for all the work rear brakes and 2 exhaust manifolds was $3519. they charged us $1786 for the truck to sit there for 12 days and put rear brakes on it today. after telling me for days and days they were working it. i think mr burdick should have a little toolbox talk in the morning about lying to your customers, if you cant do the job ,be honest and tell the person . you dont lose customers forever that way.we have bought 4 of our last 6 vehicles there and had lots of service done there ,12 days and $1786 for rear brakes an an inspection?.....oh thats right you didnt even inspect it. Time to find another dealer,one that can be honest . and if someone who really cares at that dealership reads this ,and feels compelled to maybe say im sorry. well you know how to reach me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    My experience
    by Todd myers from Parish NY | September 01, 2020

    The most horrible experience ever ! The staff members were so unprofessional and unfriendly I can’t believe they that Roger or Lou keeps them employed. They are rude and make you feel like you are less than important, and seems like they could care less about making a sale. Buying a vehicle is stressful enough and they make it worse than imaginable! It’s supposed to be exciting, but drivers village makes it depressing to say the least !!! Do yourself a favor and go anywhere OTHER than there !!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible car repair experience are not fixed
    by T from Syracuse NY | August 17, 2020

    I took the car in to get it fixed and left the car for about 4 days when I was told the car was ready to be picked up I noticed the car wasn't even before I left a lot and had to leave it there again when I went to pick it up the second time the mechanic attempted to make me pay again for the same issue that was never fixed from the beginning. the car still is not fixed and still making the same exact noise. I refuse to go back. I have a warranty that I purchased through the dealership and if it turns out the repair is for the same exact part they allegedly fixed I will be completely out of luck because I would be forced to go back to this repair shop. I will have to pay for the same repairs again with a different repair shop

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    lease
    by David Van xxxx from Parish NY | July 14, 2020

    My mother in laws lease on her 2017 Kia forte is up, she is 85 and unable to drive anywhere so I was asking if the dealer could pick the car up form her house. The manager said she had to bring the car in they would not pick it up and if I cared so much about her I should go get the car and bring it in, I tried to explain to him the distance and the coordination it would be very difficult for me to do it in a timely manner. He said he would not and he did not have to answer to anybody for his decisions , so it was to bad for me. Now I have a business as well not as big as Drivers Village but; if one of my customers called me with the concern which I presented regardless if was our policy to pick cars up or not I would do everything I could to accommodate and make it happen. For this reason alone not the mention the manager who was as rude and very unprofessional , I would not ever go to Drivers Village to lease, purchase or for that fact to walk my dog. In conclusion I would not recommend Drivers Village to anyone for anything.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    rude customer service
    by Don't buy from them! from Syracuse, NY | June 22, 2020

    I had an appointment. They were 20 minutes late and gave me a different salesperson who was clearly upset. He yelled to me across the huge show room and told me to follow him. He literally tossed the keys at me pointed at the parking spot and said, "when you are done, bring it back to this exact spot." My daughter and I brought it for a ride. We came to a red light and the floor mat was on top of the gas peddle. When I tried to stop the car the mat pressed down on the gas and forced the car into and through the intersection. We missed causing an accident by inches. I brought the car back to the "exact" parking spot. I grabbed the license plate and keys and went inside to wait for the salesperson. Another 20 minutes passed and I tossed the keys and plate on a nearby table and left. I sent this message to the dealership twice with no response. They don't care. Do not waste your time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Nope never again
    by Not a drivers village fan from Cicero NY | May 22, 2020

    I spoke with 2 different sales people. Felt more comfortable with the woman I spoke with before so I texted her again... I was trying to buy my third car from there. Yes, my credit is challenged but..... after a week of waiting for a response of what condition the tires were in and how much the payment would be. Still no response, I will not be going there ever again. It’s a shame, it’s so close and convenient for me. But, I’d rather be put out a little than be treated like xxxx!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Burdick BMW Poor Customer Service - Service Dept.
    by L3 from Syracuse NY | May 11, 2020

    Scheduled an oil change and they held my vehicle for over 72 hrs.. Wasn't able to pick it up over the weekend and no loaner vehicle was offered to me. Service Manager was assigned to my vehicle and he was of zero assistance. Paid top dollar for a top quality vehicle, Burdick BMW dropped the ball on this BIG TIME!! I will be taking all future purchases and service needs to Rochester BMW.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Customer relations
    by Not impressed from Liverpool NY | April 24, 2020

    I spoke with or text messaged with 3 different people about the same vehicle. I was very interested in buying one right away. After the first offer came in with a ridiculous offer on my trade, I felt sure that they would at least get back to me. I was told that I would hear the next morning. Two days later, after more texting, I asked for a call back. Still nothing. I went elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Mediocre Experience
    by Raf20 from Syracuse, NY | March 24, 2020

    Very clean dealership. Sales person was friendly and answered most of the questions we had. Couldn't make a deal on the vehicle, since the Sales Mgr. wasn't budging much off the MSRP.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Let the buyer beware !!
    by John from Cicero, NY | February 11, 2020

    Purchase a used car from Burdick with about 27,000 miles. Had engine failure at 47,000 miles. They refused to honor valid power train warranty because the car had an “after market” oil filter on it. Meaning I hadn’t used them to change the oil !! It was never determined that the filter created any problems at all. They simply only took the filter off and said oh well it’s got an after market filter..... Oh but you can replace the engine for $6000.00 out of pocket !! xxx I wish there was a negative rating !!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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