Doug Henry of Greenville

Doug Henry of Greenville Reviews

Ratings and reviews of Doug Henry of Greenville are from Cars.com

• (1.0 out of 5.0)

  Kia Sorento

  by Ms Expectations Dashed from Snow Hill | February 19, 2020

  Untrustworthy, scrupulous and deceitful!! That’s our experience here. Take your hard earned money elsewhere!! These people will knowingly sell you a vehicle that has major issues and then stand by their “As Is policy! Do NOT drive the vehicle off the lot until they have addressed any concerns, if you do they will tell you, “ it’s your problem now!” They will refer you to their as is policy which they stand by! They stand by that but do not stand by their vehicles! They sold my niece, a disabled single parent, a lemon and when she simply asked them to look at the vehicle they treated her sooo bad!! Spoke very harsh to her, my mom and myself!!! Please save yourself and your loved ones a major headache,...share this with anyone thinking of buying a vehicle from here...I regret giving this place the benefit of the doubt! My niece has spent $600 in repairs so far on a vehicle that hasn’t been able to drive since day two and is making payments on! Talk about disappointment, this dealer is greedy and only cares to make a sale. They don’t care about selling a decent product...from the sales person to the managers...! Take your hard earned money, hopes and dreams elsewhere! Please!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Try elsewhere

  by Notafan from Greenville NC | January 25, 2019

  No haggle price when you try to negotiate. Drops price $1500 less than 24 hours later. Makes it hard to believe anything else that you advertise.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Stay away!

  by AJackson from Greenville, NC | January 23, 2019

  As soon as I tried to bring up my concerns about a vehicle I was interested in(bald tires, poor AC, engine rattle) I was quickly interrupted with "our price is non-negotiable ". Avoid their used cars, they know it has an issues and still ask 1k above kbb.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  I won't go back!

  by Unk from Walstonburg, nc | May 31, 2017

  I will not be going back, and if I could get the car back that i traded in at their dealership, I would just so I didn't have to deal with them anymore. I bought a used vehicle and took it back the next week because there was something wrong with the fog light, when I got the there they already knew what was wrong because they had already seen it before they sold me the car, but didn't fix it. Two months after I got the car, I called my insurance company because my insurance hadn't changed (because they hadn't called to add the car like he specifically said he would do!). The facility was just terrible. The chairs are torn and look like they come out of an old barn and they played music the entire time that sounded like we were in the club! I will NEVER go back!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  PLEASE DONT WASTE YOUR TIME OR MONEY!! RUN!!!!!!

  by Ashley from Washington NC | July 18, 2016

  Worst dealer I have been to!! We looked at a 2011 Mercury Mariner they never discussed numbers with us before they set up payments with state employees. 2nd they said our car would be cleaned and done Saturday afternoon in about 1 1/2 hours. Came back 3 hours later and still not ready and would have to leave it til Monday. 3rd come to pick it up on Monday afternoon after work and before class and they inform me that my fiance would have to be with me to pick it up which was never told to us and we live 45 mins away.Then he finally shows up to pick the car up and now we have to sign insurence papers which are NOT READY!!!/ It has been one thing after another in the 4 days we dealt with them. PLEASE don't waste your time and money with them

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Good sales experience but horrible follow up

  by Andrew from Plymouth, NC | May 12, 2015

  I purchases 2013 Chevy Impala in April during a sale they were running--the experience overall was good though took MUCH longer than I would have liked. They got me into a vehicle I love in almost the payment I wanted and expected. My only complaint is the follow up after sale--the day I took delivery there was no key fob for the auto start and doors but I was told it was locked up and would be mailed. I called a week later and was told nope, they sell used and don't have one but I can have one made. After THAT I was told (again) by the finance manager that he would have one made for me and let me know when it would be ready--a month later I am still waiting with no response and when I call sit on hold for 20 minutes only to be told that I will be called back. The other issue is with my permanent tag--there mine temp expires in less than a week and I am going out of town for a wedding--I called and was told that there was an issue with DMV (an old one that was taken care of over a year ago and, in faxt, I had renewed a different registration last wqeek) and told Melissa this who said they run into this fromk time to time but would get it resolved before I left town and call back...again, no go. I would recommend for price but for follow up and service I would prefer to go elsewhere

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Hospitable, knowledgeable, capable, going beyond

  by Marcia Solomon from Charlotte, NC | November 14, 2014

  No coffee in the showroom...I need coffee in the AM. But...a ride to get some was wonderful and like family. I appreciate the willingness of Sarah, Ross, and Brad to go above and beyond the call of duty to look after this gray haired old lady. I felt safe and secure that I was getting what I wanted and they made the way easy for me. It was worth the plane ticket to go to Greenville and to experience Doug Henry. I will highly recommend them whenever I get the chance.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  great service. sarah evans was great

  by lateef wilson from kinston nc | November 12, 2014

  My experience with Sarah Evans and Doug Henry was awesome! They gave me a good deal on a great car. Even though they sold me a dirty car (inside joke) I would recommend these guys to anyone.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Business to deal with!

  by Alex from Virginia Beach, VA | October 28, 2014

  Had some bad experiences with other dealers and was initially looking at the car online from VA. Called the dealer on a Saturday afternoon at 4:45 and got Sarah Evans. Sarah was fantastic! She stayed after work to send me pictures of the interior/exterior and was very polite and professional. When we arrived unannounced at the dealer Monday morning we were pleased to find that Sarah was 100% honest in her evaluation of the vehicle. From the moment we arrived everything went flawlessly. It was Columbus Day and we could not get a cashiers check drawn and a result we could not complete the transaction however, they allowed a small down payment and offered to deliver the vehicle on Tuesday to my home which they did. Amazing! it is reassuring to know that there are businesses still out there that are honest and go the extra mile!!

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great experience

  by Alex from Va Beach, VA | October 24, 2014

  Was looking for a 2013 bmw x5 and had some bad experiences with other dealers but Doug Henry of Greenville was excellent. Being as we were in VA it was difficult for us but Sarah was more than helpful and went outside and took pictures and sent them to us and was honest about the condition of the car which was confirmed when first seen. We arrived on Columbus Day and the team there was very professional, polite, and Sarah took care of business flawlessly. We could not complete the transaction as it was a holiday and feeling bad for us, they delivered the car the next day! Absolutely unbelievable customer service!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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