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Doral Kia

10155 NW 12th St Miami, FL 33172

(3.4 out of 5) 30 Reviews
537297120216716286

Call (877) 200-9920
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-7:00 pm
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday7:30 am-4:00 pm
SundayCLOSED

Doral Kia Inventory

Doral Kia Reviews

Ratings and reviews of Doral Kia are from Cars.com

Overall
3.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Excellent Customer Service
    by Ivan Sanchez from Doral, Fl | April 26, 2021

    Excellent customer service of Service Advisor Eylem Gonzalez!!! She was very attentive to my needs and was always informing about the status of my vehicle. I would definitely recommend not only the Dealer, but also the Service Advisor!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Services Department at Doral KIA Needs Clean
    by Vincent from Miami, FL | April 23, 2021

    The Service Department Needs to be clean Carpet is dirty antihigienic, the dust is every where. The table with the coffee maker must be clean. Is very unpleasant the personnel taking their lunch seating without table with an area for lunch, the staff heat their lunch in a microwave at the entrance under a checking in counter almost at the parking lot. The personnel walk around eating their lunch. The personnel of Coustomer Services are excellent but the facility is not at their level.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Muy buena atención
    by Andy from Miami | March 12, 2021

    Excelente atención, todo limpio y organizado, los vendedores te explican bien detallado todo para que entiendas y sea fácil el proceso y sobre todo la espera para comprar un auto es mucho menos que en otros dealer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible
    by Juan Machado from Miami | January 07, 2021

    Los precios exorbitantes. Abusan de la buena voluntad de los clientes. Es mejor ir a otro taller si uno necesita alguna reparación del vehículo. Excesivamente caro. Horrible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Do not shop here
    by Jaimie from Plantation FL | May 15, 2020

    Please do not go to this dealer to buy a car. I am not someone who takes the time to write reviews but I strongly feel I can help someone else by doing it. This dealer is full of salesmen who are quick to steal from you. We found the car we wanted and when we were ready to sign, we were presented with a price that was $3,000 over MSRP which we saw online for that dealer. We immediately turned the offer away and the salesman comes back with the price I showed him online and said “We’re so sorry, you’re correct that was the wrong price.” After playing that first game we were ready to sign but noticed a hidden fee of $2,500 that was called an "LOA" fee. This is additional fee was created solely by the dealership, and is not the standard nationally after researching it, but they had the audacity to tell us it was being charged at every other dealer too. This fee appears to be a negotiating tool because we were quickly offered $500 off of that fee, as an apparent "deal" we were given. Furthermore, when I asked for my first responder's discount, the staff labeled the $500 discount from the local LOA fee as the first responder's discount. This was very misleading, because some dealers were advertising thousands in discounts for nurses like myself who are on the front lines during this Coronavirus pandemic. It is sad to experience things like this, and makes me sick that we were taken advantage of when this was supposed to be a fun experience- a wedding gift granted to me by my father - and I cannot help but feel guilty whenever I am near the car. We now sit at home, having overpaid for a car instead of paying the fair price, which I cannot ethically recommend to friends and family or even a stranger. Please save yourself some time and money and go to another dealer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Vincent Delgado
    by Vincent Delgado from Doral, Miami | January 24, 2020

    The Service at Doral, Miami was excellent. The Service representative Eylem Gonzalez, is outstanding, she approach clients with a warm smile and respond all the questions assertive and offer the clients a pleasant waiting time, such as coffee and other snacks available. The service was completed in a timely adequate, approximate the time that Ms. Gonzales discussed originally. She brought the car when the service was completed, the car was clean and the traditional ended, she expressed the to contact her any time again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Dealersip
    by JanetDC from Miami | December 31, 2019

    They recommend unnecessary service and threaten to not honor your warranty if you do not comply. Kia is known for engine sludge that destroys your engine and THEY DO NOT HONOR THEIR FACTORY WARRANTY!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Manager ineficiente
    by Maria A Canevaro from Fort Lauderdale, FL | November 01, 2019

    El sr Dean Rolland es el peor customer service que e podido experimentar en kia el dia de ayer. Ofrecieron un precio y en el momento de firmar los documentos no respeto la desicion del manager leonel y el vendedor william porque no le apetecia vender el vehiculo

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Exorbitant and inadequate fees.
    by Rob M. from Miami - Fl | June 05, 2019

    I saw a car online, stopped by to buy the car . While I was speaking with the sales person they bumped the price $2,000 more than the advertisement! The manager said to me they they bumped the price of the car because of 50 people looked their add online last 24 hours but they will honor the price that I came for . When they presented the sheet with all the numbers the SURPRISE. $1250 RECONDITIONING FEE (Never heard such thing) / $999.50 Dealer fee (more than Mercedes Dealer) $399 electronic registration Fee (wow) / $250 Tag fee ( wow but I’ve a tag) - So I did asked why those exorbitant fees but the sales manager was not polite nor humble when speaking explaining to me and denied to remove those EXORBITANT fees ! The salesman was really nice and said that he was going to talk with the big boss on the next day and will contact me. On the next day salesmen asked me to return because Mr Ronald (Big Boss) will talk to me and will make sure that I’ll get the car without those fees . I returned there and the first thing that Mr Ronald said was “the price on the internet was a mistake”( who was lying then first guy who said they bumped the price because of the visitors online or Mr Ronald). Went there to loose my time only . So, if you want to pay the MOST EXPENSIVE / ABUSIVE FEES in town maybe in the country just buy a car there. What a SHAME Doral Kia !

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Doral Kia
    by Candida Viera from Miami, FL | May 19, 2019

    Personnel were efficient, professional and attentive. The service was done on time. The repair was explained to me in a clear and concise manner. All in all, I recommend Doral Kia's service department.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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