Don Beyer Volvo, Mazda & VW of Winchester

Don Beyer Volvo, Mazda & VW of Winchester Reviews

Ratings and reviews of Don Beyer Volvo, Mazda & VW of Winchester are from Cars.com

• (1.0 out of 5.0)

  Doesn't meet standards of luxury car dealership

  by skeenva from sterling, virginia | November 15, 2020

  Very nice dealership before the sale, understanding of my extreme preference to be in loop at all aspects and text message as best method of communication. I have bought 4 new cars since 2017 for me and my family, and all transactions were done by text, before and after dealership visit. Title/tags issue developed problems. I was given late information that I needed to have emissions test performed, delaying tags. Dealership received replacement temp tags 3 days before expiration, neglected to inform me that they were available and they fed-exed them to me, at a time that was inconvenient. Only after 4 transfers via phone call (remember that I don't like to use telephone?), informed that they can just email me replacements.So, sales seemed good, but follow through not so much. I bought an older used car; I'd be very wary of acceptable follow up with purchase of expensive new car. Update 1: I just got informed, that somehow, they transferred tags from my 2nd car, which was not a part of the transaction and I never them any information. So now, I have 2 registrations on my Mercury, no legal tags on my 2nd car (resulting in not having the legal ability to use it), and all they can say is, "Wait a few days". And, the Sales Manager Matthew Young has the tone that it is my fault. Yeah, not meeting the standards of a luxury dealership.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great experience

  by JR from Front Royal | January 16, 2020

  Staff is very friendly and patient, John was my salesman and I highly recommend him. He is very knowledgeable and was very helpful. I feel I received a very fair deal.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  09 jetta TDI SERVICE

  by John from Woodstock va | January 16, 2020

  Matt did a great job getting my car in and communicating with me the recommended service needed. This was my first service here as we moved to the area recently.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great customer service with NO pressure

  by Laura from Winchester, VA | January 15, 2020

  Phil made our experience shopping for our new vehicle easy and enjoyable! He didn’t pressure us in any way but showed us what we wanted to see and made test driving easy. It was obvious that he truly wanted to see us leave happy! I would recommend Beyer to anyone!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  VW Tiguan

  by Brock from CB, WV | December 25, 2019

  Brandon did an excellent job getting us in the vehicle we wanted for a great price! They will work with you to make sure you leave satisfied!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  The check engine light came on before I got home.

  by Not a Beyer Fan from Linden, VA | December 21, 2019

  I purchased a used car from this dealership on Dec 5. I didn't make it home before the check engine light came on. It is now Dec 21 and I still don't have my car back. I went through this dealership because I was tired of dealing with private sellers and small used car lots. They had amazing reviews, so I thought I would avoid the nonsense that comes with used cars. I asked specifically if there were any codes deleted. I had a code reader and was going to check but was told "Our technicians go over the cars, they pass inspection, no check engine codes, everything is taken care of before they sell..." This was simply untrue. I am happy that they were decent enough to take the car back and try to resolve the issue. Unfortunately, the car has now been taken back 3 different times to fix the same check engine light that continues to come on. My wife has now spent hours driving back and forth, waiting for them to complete the work, trying to get ahold of someone to tell her what is going on and still nothing. So far, the only fix they tried is resetting the computer. This has been a very frustrating process with no end in sight. I would not recommend this dealership to anyone.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  No. Don't.

  by C from Va | December 19, 2019

  I wanted a used car they had, which they wanted to sell me with a rejection sticker. Then, the night before I said I had already arranged for others to take off work and drive three hours to get the car, I get a text telling me someone else is coming and it might not be there when I show up. The car was advertised as a manual, which it wasn't. Be happy with the stars you got.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service Repair on Atlas

  by Danita from Reston, VA | December 13, 2019

  Excellent communication and professionalism- I love this dealership and even though I moved to Northern Virginia, I gladly make the trip when I need their help.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Recall Work

  by Chris Mac from Nokesville VA | December 07, 2019

  Received a recall notice on my Mazda. First called a different dealership and did not get the warm fuzzy. So I decided to call Beyer Mazda. From the initial phone call to the return of my keys I felt welcomed. It may have been a longer ride to get to Beyer Mazda but it was well worth it.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great buying experience

  by Robert from Winchester, VA | December 04, 2019

  Had a great buying experience, I was able to take my time to get the car that was great just for me. There was no pushing into something just to get me out of the door.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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