DePaula Ford | Page 35

DePaula Ford Reviews

Ratings and reviews of DePaula Ford are from Cars.com

• (5.0 out of 5.0)

  Excellent Sales Team!

  by Angela D from Troy, NY | July 25, 2017

  Walking into DePaula Mazda, I was greeted by a friendly salesman by the name of Marat Lozhkin. I was upfront & honest with him about not needing a new car but wanted to know what my options were. He suggested test driving a CX-5 Grand Touring just to see if it was something I would like. Of course I fell in love with it! Marat then worked with a gentleman by the name of Nick Cordi to help lay out what my monthly payments would be. This was my first time leasing so Marat & Nick wanted to make sure I fully understood & spent plenty of their time properly explaining all of my options. Both were understanding to the fact that I wanted to think about it first before making my decision. But before leaving, they gave me an offer I could NOT refuse. Marat then set me up with Sal Jensen who explained what my monthly payments were going to be, when the first payment was due & all of the wonderful packages DePaula offers. He made sure I fully understood what the packages covered. Once deciding what package suited my needs, Marat & Nick made sure I was completely happy & satisfied with the deal & went above and beyond to do so. I would highly recommend DePaula Mazda to anyone who is thinking about purchasing/leasing a new vehicle. I promise you will leave with the best deal in town! Contact Marat for all your purchasing/leasing needs! Special Thanks to Nick & Sal for their hard work, time, patience and dedication to making this process as seamless as possible.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Good Experience

  by Andrew R. from Amsterdam, NY | July 23, 2017

  Recently purchased a new 2017 Mazda3 2.5 Touring here and Mike Haertel made it overall a pleasant experience. Getting the car in the color I wanted from another dealer did cause some delay beyond what was original anticipated but Mike made sure to keep me updated frequently throughout the process and made it evident he was doing everything he could to get it as soon as possible. Glad I chose to do business here and will continue to.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  needs updating

  by happy camper from East Greenbush NY | July 22, 2017

  Unfortunately, I went to this dealership first in my car buying adventure. The dealership is in dire need of remodeling. Parking for customers was very confusing. The sales person though friendly, could've been more knowledgeable about the vehicles. Additionally, when the sales manager came over to speak with me on my first visit, he said "no pressure, but what price could you do to make a deal." this was on my first visit and I was only browsing at the time. I did tell him that and walked away. The dealership did give me a quote for my trade, which later I found to be much much less than what I was given at another dealership.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Excellent experience!

  by Michele Hyslop from Waterford, NY | July 22, 2017

  Marat Lozhkin was a great sales rep! Was very helpful in making sure we got a great deal!! Thanks for making a difficult decision easy! Love our new truck!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Marat Lozhkin

  by Terri Egan from Delmar, NY | July 21, 2017

  From start to finish, no high pressure but Marat was there to answer all my questions and provide alternatives, with pros and cons. Dealer was motivated to make a sale and after a short time they got a sale and I got a great car.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great service and every one was great

  by Stan milos from Troy ny | July 18, 2017

  Emily was the perfect sales person! Both Sal's in finance were very informative and really explained things well. If you're looking for a new car, go to DePaula Ford!

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My experience was fantastic!

  by Mr. G. from Wynantskill, NY | July 12, 2017

  I talked to Jay Newell as soon as I arrived. We spoke briefly on the phone the day before. Told him what I was looking for and the price range I could afford. Within an hour I was filling out paperwork with representative Troy Forrester. Both men were knowledgeable, friendly, courteous, a best of all, concise. They were not pushy, or try to get me to buy something I didn't want. They listened to my wants and needs. Soon I was driving away in my new Ford Escape with my traded-in in my rear view mirror. Thank you Jay Newell and Troy Forrester for your excellent service, Marc A. Giuliano

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great experience Great people to do business with

  by John P Tully from Delmar New York | July 07, 2017

  The price they gave us was better than any other dealership. Great service!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Art Thornton

  by Art Thornton from Delmar new york | July 06, 2017

  Very quick and easy process. In and out with a good deal with no wasted time.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Disappointment at DePaula Ford

  by BobS from Guilderland NY | July 01, 2017

  I was a customer of Orange Ford for over 30 years. I purchased my company as well as personal vehicles from them. I attempted to schedule an appointment to have the oil changed in one of my trucks at the now DePaula Ford which turned out to be impossible. It was extremely hard to get any one on the phone and once I did they were more interested in making their plans for the 4th of July holiday than setting up my appointment. I finally hung up. I would think Carl Touhey is spinning in his grave

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
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