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DePaula Ford

799 Central Ave Albany, NY 12206

(4.7 out of 5) 346 Reviews
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Call (518) 626-8864
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-6:00 pm
SundayCLOSED
Monday7:00 am-8:00 pm
Tuesday7:00 am-8:00 pm
Wednesday7:00 am-8:00 pm
Thursday7:00 am-8:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-6:00 pm
SundayCLOSED

DePaula Ford Inventory

DePaula Ford Reviews

Ratings and reviews of DePaula Ford are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    2020 Mustang GT Service
    by Harold Smith from Troy, NY | January 13, 2021

    I had my car in for a recall repair of my backup camera. The repair was done timely and correctly. My advisor Josh was professional and kept me well informed as the work was being done. Thank you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    lamphere5@frontiernet.net
    by Dale Lamphere from Canajoharie, NY | January 10, 2021

    Justin did everything he could for us to get Ford to pay for the part we were questioning. He was excellent. Kept in contact. Very knowledgeable service manager.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Shu from Albany, NY | January 09, 2021

    I purchased my new truck in December 2020. Shu went above and beyond - he was excellent. Will recommend to others looking forward a new vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    DePaula Ford
    by Karen Hinkley from Grand Gorge, NY | January 08, 2021

    The most professional and courteous staff ever! Attention to every little detail is perfection.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Customer service! Hands down!
    by Manish Sethi from Albany, NY | January 02, 2021

    This was my first time Ford purchase in the last 15 years in the US. I have had purchased cars from used and new car dealerships in the past, however, never have I felt compelled to write a review for one of them as they are all just... OK. For Depaula delearship, on the other hand, I was pleasantly surprised with the kind and level of customer service. You see, I went there to purchase a vehicle like anytime in my past and expected the sales rep(s) to be nice and kind in the beginning, however, after the deal was done, I was expecting a "regular" behavior. Not only the salesperson, Trevor, was very kind and professional before the deal, he kept the same demeanor after the deal was done. Further, when my brand new vehicle got some backup camera issues (not Depaula's fault), which was pretty frustrating, the dealership and Trevor went out of their ways to help me out and get it fixed. I am positive that if I ever buy a Ford again, I am only buying it from them!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Always Great
    by Matt D from Albany, NY | December 28, 2020

    They always take good care of us. Provided a loaner but the repairs were done sooner than expected. Thanks!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Door freezing issue recall
    by Jeff S. from Albany, ny | December 23, 2020

    Service rep was friendly and work was done in less time than promised. Doors do not freeze anymore after wet weather or car wash.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    What does this mean?
    by Susan Martin from Delmar, NY | December 21, 2020

    It was determined that there was not a problem with the car. The diagnostic charge was waived.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great efficient service!!!!!
    by RP from Albany, NY | December 14, 2020

    This is the second time being serviced by this dealer and both times were efficient and interaction with staff was very hospitable.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Experience!
    by Christine Springer from Watervliet, NY | December 01, 2020

    My experience was perfect and I would highly recommend DePaula Ford dealership in Albany, NY to all my friends and family. My whole experience from the salesman to closing my deal was a very easy process. I purchased a 2020 Ford Escape from DePaula Ford. I am new to the Ford family as I always purchased Toyota's. I love everything about my new Ford Escape and will be a Ford buying from now on! Thank you to Glenn (salesman) for all your help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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