Dean Team Hyundai of Ballwin

Dean Team Hyundai of Ballwin Reviews

Ratings and reviews of Dean Team Hyundai of Ballwin are from Cars.com

• (1.0 out of 5.0)

  Raised vehicle price after test driving

  by Steve from Metro East IL | January 07, 2021

  This was the second vehicle I test drove from this dealer. After test driving I wanted to talk numbers for my trade in. However they would not talk about my vehicle value innkeeper I committed to purchasing one of the two vehicles I tested. In addition three dealership raised the price of this vehicle by $1000 literally that evening. However the sales person committed to me that they would still honor their original price that was still high. This vehicle was purchased on an auction by this dealer and not recieved as a trade in. I made what I believe is a fair offer for a vehicle listed as trade in value average $12000. Not only would they not entertain my offer they provided no counter offer. Further, they stated they paid/invested over $16000 for this vehicle. Even if they purchased the car on auction and paid trade in value there is NO WAY they invested $4000 worth of parts and labor into the vehicle. I informed the salesman that the brakes were spongy and need to be repaired however he stated they would not repair them prior to sale. Guess consumer safety isn't that important. This dealership chain is every bad joke and story you hear about use car sales. The staff was always nice as they tried to sell me on lies. Find somewhere else.

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Deal or No Deal?

  by Scott from Ballwin, MO | May 07, 2019

  Went to Dean Team Hyundai to purchase a Tucson Ultimate. Jamal did a great job “selling” the car. Ready to purchase, Jamal did the paperwork for financing. After nearly 2 hours sitting at a little wooden table in the middle of the showroom, I still had not even met or seen the finance guy. Rather than coming out to meet me or bring me to an office to discuss financing options, Richard, would send Jamal back and forth with his messages never including the interest rate and instead bringing papers that had what seemed like very random numbers and monthly payments. Richard, who may not be a living person, reminded me of the banker on Deal or No Deal.. never saw him. There were never apples to apples to compare and when questioned they were adding additional years of the warranty but not disclosing that. I strongly believe they were trying to trick me so that they could make the most money. My dad passed 20 years ago, but I remember as a 20something going with him to Dean Team to purchase a car. A vivid memory is of us walking out and my dad saying that we would never buy a car there...ever. He’d be proud of me walking out of there today. I ended up next door purchasing a car the same day for about $8000 less! Nothing personalized about this experience and the showroom is dark and outdated.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Colin Conway was great

  by Ali Adams from St. Louis, Mo | April 12, 2019

  Colin was beyond great I would recommend him to anyone. I’ll definitely be back because of him. I couldn’t ask for better service. Thanks again

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  Shopped for a new car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Buy Sonata

  by Mary Fortner from Hannibal | June 14, 2018

  This was the best car buying experience I have ever had. Salesman Andy Miller was friendly, professional, knowledgeable, and gracious. I cannot say enough good things about him. I am very pleased with my new blue Sonata!

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Steve

  by Steve from Manchester, mo | June 10, 2018

  Great group of people to work with. The process was straight forward and did not waste me time with pricing issues. Would recommend this dealer.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Wonderful place

  by James McDaniel from Columbia | March 25, 2018

  Very professional and great prices. I definitely recommend for the place to go for a low stress car deal. Everyone was very friendly and plenty of inventory to choose from.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  James

  by James from Chesterfield, MO | March 22, 2018

  It took longer to work through the paperwork than it did to purchase the car. I knew what I wanted and it took only to determine the price and pick out a car. Total time required, about 2 hours. How can you rate "Quality of Repairs" on the purchase of a new car. STUPID QUESTION and I can't complete review without saying something.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Buyer

  by Geowil from Fenton, MO | March 09, 2018

  This is the third vehicle I've purchased. I bought my first car for the price. I went back for my second car because of the good service I got on the first car. The sales staff was extremely helpful and patient in helping me reach a price a could afford on the vehicle I love.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  As Always...Superior

  by Sheryl Eveland from Chesterfield | February 11, 2018

  I've been going to Dean Team Hyundai in Ballwin for years. I love working with Andy, and Tom always does his best to get me the deal I need. I love my car, and will continue to turn to this team for my auto needs.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Second Time Around

  by sharon burke from chesterfield, mo 63017 | February 02, 2018

  This is the second Elantra I have bought thru Dean Team Hyundai. Andy Miller was my salesperson both times. Pleased w/his knowledge & professionalism. Accident totaled my Elantra. I called Andy, told him what I wanted. Got there, he had it, I drove it, worked a deal w/him & Tom Fasetti, did finances & boom...all signed, sealed & delivered. I enjoyed working w/both Andy & Tom. Would (and have) recommended Dean Team Hyundai to others.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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