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Deacon's Chrysler Dodge Jeep RAM

835 Som Center Rd Cleveland, OH 44143

(4.1 out of 5) 43 Reviews
155409

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Call (440) 565-4319
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Deacon's Chrysler Dodge Jeep RAM Inventory

Deacon's Chrysler Dodge Jeep RAM Reviews

Ratings and reviews of Deacon's Chrysler Dodge Jeep RAM are from Cars.com

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    great service and follow through
    by KEG from Gates mills Ohio | November 21, 2020

    Had a tire damaged by road hazard. They got the tire, scheduled me right sway, mounted and balanced it and gave me a very fair price. This has been our experience ever since we bought our first Grand Cherokee from them

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest and poor quality
    by Phil from Mayfield Ohio | February 27, 2020

    Brought my truck in for the air bag recall and they scheduled me in a timely manner. The problem s started when I picked up the vehicle. Dashboard pierces where not put back probably and the ash tray / change drawer would no longer close. My ID card, which was in the change drawer along with a $20 bill and $15 in ones when I dropped it off, was now on the floor with the $15 crammed back in the ash tray with the $20 no where to be found. Not happy with the lack of honesty, and the most they could offer was an apology. I guess I should have thought to take the money out before hand. I just thought they'd have a little more credibility. As a high school student in sports year round it's hard to work in the winter which makes money tight and now I'm I have $20 less for gas. Not happy with this whole situation and I won't be bringing my truck back any time soon

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    2017 jeep compass
    by Dodge dealer from Mayfield hts | February 06, 2020

    I bought my Jeep back in July of 2019. I have had nothing but problems. It's been back to the dealer 4 times for the brakes. Now. This is the fifth time for the brakes and a squeak under my car. I am so disappointed. Nobody has offered anything accept i have loaners more then i have my car i would toss my keys and tell them to keep it, guess thats not an option. I can honestly say i am not satisfied at all. I am so sorry i did this , i guess i should have shopped around more.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great finance department
    by Melisa Klein from Mentor, Ohio | September 06, 2019

    Terri did a great job of reviewing all of our options and answered all questions thoroughly. She was very pleasant and I would definitely work with her again in the future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome Service
    by Aleah Reed from Cleveland | June 16, 2019

    The service was awesome proud to call Deacons my dealership. Got me a brand new 2019 Jeep wrangler sport and for and really good deal

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My “Grand” Cherokee
    by Richard from Pepper Pike Ohio. | June 06, 2019

    The people at Deacon were easy to work with. Low key and professional! I picked up my vehicle yesterday. I got red velvet since I’m tired of gray, black and silver.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    excellent sales , service and freindly.
    by Alan S mopar fan. from Eastlake,Ohio | April 19, 2019

    I have purchased 3 vehicles from the dealership from Randy Stovsky , and its always a pleasure. Always knows my needs and my budget and never is pushy. Will work hard for you to make the deal happen. The rest of the sales team is also very helpful in every way to make you feel like family. Thanks so much.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Easiest car purchase ever.
    by Greg B from Moreland Hills, OH | February 20, 2019

    Very easy buying experience at Deacon’s. No pressure to buy. Kathy was very helpful and informative. She was helpful in determining the differences between the various models and vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    The service department is first class. Thank
    by Bob from Kirtland | January 25, 2019

    The service department is first class and professional. I will bring my vehicle here from now on. Quick service and very happy with service. ........................

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Enterprise Level Customer Service
    by Alex L. from Solon, OH | January 17, 2019

    Tremendous service here, way beyond anything I’ve experienced elsewhere. They had a recall, oil change, and tire rotation done before I made it back home with my ride. The service gentleman who helped was so easy to talk to and willing to help me in any way possible. This...is real customer service. I will return for sure! Thank you! (Jeep Cherokee Trailhawk 2017)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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