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Dallas Chrysler Dodge Jeep RAM

11550 Lyndon B Johnson Fwy Dallas, TX 75238

(4.2 out of 5) 656 Reviews
22b98d0afdd06ffaa74ed6e73878b3f3

Email us to schedule a test drive and receive an additional $250 Dallas Dodge Discount Coupon towards your vehicle purchase! 2013 Walter P. Chrysler Award *Award Winning Service, Sales, and Parts*

Call (214) 347-8792
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Dallas Chrysler Dodge Jeep RAM Inventory

Dallas Chrysler Dodge Jeep RAM Reviews

Ratings and reviews of Dallas Chrysler Dodge Jeep RAM are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Inspection
    by Sharon from Dallas, TX | November 21, 2020

    Made a 10 AM appt. After the tech offered a $25 upsell to disinfect my car, (which should have been included during this COVID time) they took my car and parked it. They didn’t tell me it would take extra time. I would have waited in the waiting area but HALF the customers didn’t have on their masks. After a 30 min wait outside I went on the parking lot and found my car on a back lot. I returned to the service desk and asked about ETA of service. They said they would get to it in 10 minutes. Again no explanation as to why the delay. 45 minutes later my car was parked out front. I went to the service desk and my service tech said he would check on my car. I told him it was out front. He gave no apology for delay .. nothing. An hour and a half for an Inspection? This type of customer service does not warrant my return. Very disappointed as my first trip here was great.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Ms. Houston
    by S. Houston from Mesquite, TX | November 09, 2020

    Brandon Watts and Chris Moore were the best! They made my buying experience pain free. They were efficient and respectful of my time. I will share their names with my friends who are in search of a car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Jesus Aguilar from Dallas, TX | November 03, 2020

    Chris Moore did a good job helping me find the truck I wanted. The process was fast and very informative. Thanks for the help Chris, I’m enjoying the new purchase. Jennifer O. From finance was also very helpful. I recommend this team to help your purchase process.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Oil change
    by Veronica Martinez from Dallas, TX | November 03, 2020

    Dallas Dodge and their staff are amazing they go over and Beyond to give you the satisfaction that you want and need. Alex was able to help me in a timely manner and with a short notice that I gave. Alex was able to let me know not only to I need a oil change that I had some other things going on with the car and he broke it down to let me know exactly how much it would be. I highly recommend Alex as your customer representative and Dallas Dodge 4 your maintenance and if you need a new vehicle or used vehicle they are the ones to go to.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor customer service
    by Jason from DFW, TX | October 30, 2020

    I called to schedule to bring my vehicle in for routine transmission service and recall notice. I spoke to "Johnny" about the service and cost ($209). I got there at 3 p.m. and around 5 "Johnny" came to tell me there were not any filters to perform the transmission service and they used them all prior to my 3 p.m. appointment. But they will complete the recall. I sat there from 3 p.m. to nearly 8 p.m. when "manager" approached me rudely asking me why i was there. I explained to him and the secretary found my package behind the desk completed for the recall. I asked how long had it been there and she did not know. When i got my paperwork the service i initially went in for was listed as original customer request was $316.20?! So if they had the filter to perform my service as requested it would have been one hundred dollars more!?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Liz Perez is great. Excellent service.
    by Ralph U from Sunnyvale | October 28, 2020

    Liz Perez is great. I take all my service to this dealer because she is there. Trys very hard to help save customer money. Very courteous.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Alex at Dallas Dodge helped me immensely throughou
    by jimbuch worked on cars 50 years from Dallas, Texas | October 28, 2020

    Alex at Dallas Dodge helped me at every step of the way. Derek Johnson and Alex followed every step needed and advised me whenever there was a problem. I have found a REALLY GOOD service rep in Alex and due to his and Derek's attention to detail and my service I intend to keep Dallas Dodge a For all my automotive requirements as well as recommend their services to others. Thank you all at Dallas Dodge!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Minor repairs
    by Dedicated Customer from Dallas, Tx | October 20, 2020

    Can't grade the work yet because I just got the car back. Maybe after a few days i will be able to rate the work.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Awful service this weekend
    by My DODGY experience with this Dealship from Garland | October 12, 2020

    I needed my car to be serviced and spent this weekend trying to figure out where. I called and was transferred ENDLESSLY. One person who didn’t know after another person who was clueless to the next who said let me transfer you. Where does it end? If more isn’t done to maintain customer satisfaction you will have no customers left. Looks like I wasn’t alone in my experience this weekend from other reviews.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Service
    by You SUCK from Dallas, Texas | October 12, 2020

    Total disaster. Took my car in at 9am for tune up and oil change, returned at 4:30pm to find out they ordered the wrong part for my car so was told the part would be in the next day at 11:00. Called several times to confirm before I drove to dealership to get transferred 5/6 times to someone finally answered to say I’ll call you back. After 2 hours of waiting for call, I arrived at dealership only to be told the part isn’t here and it would be another 2 hours before arrival. Total WORST experience ever!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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