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Crystal Chrysler Jeep Dodge Fiat RAM

36-444 Auto Park Dr Cathedral City, CA 92234

(4.5 out of 5) 38 Reviews
24874

Please call or email Ernie Sandez at (760) 324-4557 or email Ernie at esandez@crystalchrysler.com or Justin Abbott at (760) 324-4557 or email Justin at Jabbott@crystalchrysler.com for the best internet price.

Call (866) 436-9213
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday9:00 am-7:00 pm
Monday7:00 am-5:30 pm
Tuesday7:00 am-5:30 pm
Wednesday7:00 am-5:30 pm
Thursday7:00 am-5:30 pm
Friday7:00 am-5:30 pm
Saturday7:00 am-2:00 pm
SundayCLOSED

Crystal Chrysler Jeep Dodge Fiat RAM Inventory

Crystal Chrysler Jeep Dodge Fiat RAM Reviews

Ratings and reviews of Crystal Chrysler Jeep Dodge Fiat RAM are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Horrible customer service with Justin Abbott.
    by Freddie Munoz from Yuma, Arizona | July 06, 2019

    Very rude. Text me insinuating that "if I could buy a car, they wouldn't want my business anyway". Discussed this matter with general manager Paul. I'm retired disabled military veteran, and never felt so disrespected.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great car buying experience!
    by Jeep Owner from Palm Springs, Ca | February 27, 2019

    Bought a new Jeep Wrangler JL from the Crystal Internet Sales rep Ernie through the Costco auto program. Ernie was a pleasure to deal with, no sales pressure, no hassles just a smooth buying experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Most dishonest dealership
    by William from Palm Springs | February 14, 2019

    This dealership sold me a lemon and could not fix it after 5xs, Jim the service manager is unproffical and blocked the refund of my rental deposit after it was refunded without reason, he didn't even have the backbone to return the call. Avoid this place!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Greatest Dealership
    by David from Los Angeles, Ca | September 06, 2018

    Drove down from l.A. to look at used vehicle after being treated like “they thought I was an idiot” at other dealerships. I had purchased a vehicle and made a trade at Crystal eight years ago when we had a home in the desert. Great experience and great deal. Salesman was great and they went out of their way to be courteous and fair.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ralph is the best
    by Dante from Corona, Ca | March 26, 2017

    I previously went to a Chrysler dealership by my home and was treated like crap. I found the truck on Cars.com contacted Ralph and he treated me great. Everything we discussed over the phone was exactly what happened. Thank you for being a great person and a man of your word.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Bill and Jen from Landers | March 21, 2017

    Best car buying experience yet...and we have bought several over the years. Went to just look at a couple new ones and ended up with a great used Jeep Liberty Renegade. Had emailed Peter beforehand that we were coming in. He was busy with another customer so Ernie helped us out. They were so busy that day they called in an extra finance guy to help get everyone going. The sales and finance people we dealt with were great. Highly recommend Crystal Chrysler!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst service from ANY New Car Dealership
    by Rich Welch from DHS, California | January 03, 2017

    Have to take care multiple times for Basic Warranty Services. Failure to rotate tires ruined all tires, even when asked to rotate they failed to do it. Checked off on Service Paperwork as done. Long waiting time with appointment or without. All they care about is selling cars, service is not even a secondary concern...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Mikes review
    by Mike from Palm Desert,Ca. | December 13, 2016

    First-Needed an oil change-- I don;t believe that the service was done properly--one qt. low after leaving . Same as when going there??? Waited 4 days for return call complaining about the issue. Dealership looks outdated. Prices high trades low?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Straight shooters!
    by Ted from Riverside | July 18, 2016

    I got my 2017 124 Spider Lusso from Fiat USA of Palm Springs, the Fiat dealer associated with Crystal Chrysler. These cars are hard to find right now as they just came in and finding one equipped as I wanted with in the color combination in Southern California was not an easy task with many dealerships playing around with "Market Pricing". Steve Montoya of Fiat USA of Palm Springs quoted me the price via email which was thousands less then other dealers and even $600 less than the next best dealer. Their pricing was straight sticker less the factory rebate. It was well worth the drive east to Cathedral City over going west to Orange County or Los Angeles. Ernie Sandez was there to make delivery because Steve was taking care of other business. There was no messing with pricing from the time I got the email on Wednesday until I took delivery on Friday. The time at the dealership was relatively quick but there was a little bit of a wait to get things done with the "Finance Manager", Leighton "Lee" Malcolm but he was busy with another deal. The time in finance took about 45 minutes and went quite smoothly. I was pre-approved with a letter stating so from my CU but still had to go through credit check which I did not want to do to avoid the hit on my credit but this was the only way they'd do it, not even wanting to call the CU to verify. I was soft sold the extended warranty and "Desert Protection" was offered but not at all pushed. Even though this and the "Market Demand" increases were on the dealer sticker on the windshield they took these "extras" off without any hassle unlike other dealers that haggle about that sort of stuff. All in all, These guys are straight shooters and easy to deal with and make the car buying experience as pleasurable as it can be.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Job Well Done
    by Joseph Colton from Cathedral City, CA | October 14, 2015

    My eco diesel Grand Cherokee was there for 7 weeks. It is now fixed and running well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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