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Crumback Chevrolet

624 State Road 930 East New Haven, IN 46774

(4.8 out of 5) 39 Reviews
154785201911174350

WE HAVE BEEN IN BUSINESS FOR 42 YEARS DOING IT THE RIGHT WAY! ALL OUR USED CARS HAVE BEEN CHECKED OUT AND SERVICED. WE HAVE Warranty ON MOST USED CARS. WE ARE A CERTIFIED DEALER AND IS AGAIN ON MOST OF ARE USED VEHICLES. ALSO DONT CHARGE EXTRA FEES ON DEALS AFTER THEY ARE MADE.WE APPRICIATE YOUR BUSINESS, SO WE DONT CHARGE UNNECESSARY FEES. JOIN THE CRUMBACK FAMILY!!

Call (260) 748-3297
Hours of Operation
Monday8:30 am-7:00 pm
Tuesday8:30 am-7:00 pm
Wednesday8:30 am-5:00 pm
Thursday8:30 am-7:00 pm
Friday8:30 am-5:00 pm
Saturday8:30 am-2:00 pm
SundayCLOSED
Monday7:30 am-5:00 pm
Tuesday7:30 am-5:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-5:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Crumback Chevrolet Inventory

Crumback Chevrolet Reviews

Ratings and reviews of Crumback Chevrolet are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Run, run run!
    by J from Fort wayne | July 10, 2019

    Had work done on front end. WORST JOB EVER. Had to not accept the work 3 times! Finally I called a lawyer and found out it would cost more to sue them to just take what I could get out of it being fixed. I felt like a woman who was taken advantage of.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Go elsewhere for service
    by Bill T from Fort Wayne, IN | March 17, 2018

    Recently purchased a 2010 Camaro RS from out of state and brought it to Crumback for a simple oil change. The model of my Camaro comes standard with staggered tires (245-45-20 front and 275-40-20 rear). I would assume a Chevy dealer would know this and also know you don't rotate staggered tires. I was wrong when I discovered they had took it upon themselves to rotate my tires. In addition, they scratched one of my rims in doing the tire rotation. Based on their lack of care and knowledge about my vehicle, I wouldn't trust them to do anything else to it.

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    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    At Crumback You Feel Like Family!
    by Justin G. from Fort Wayne, Indiana | January 05, 2017

    Bought my first car from Rich here at Crumback. What an awesome experience! As soon as I pulled up, my car was waiting for me right there in front. When I walked in, I was greeted by the nice gentlemen at the desk and Rich helped me right away. Everybody there was very pleasant and knowledgeable. My salesman Rich took great care of me and making sure I was ready to roll out in my new car. This dealership doesn't just want the sale, or do anything to get you to buy the vehicle and leave. They make sure to take total care of you, and make sure the vehicle is exactly what you want. The whole experience I had from when I walked in to when I left felt like I was part of the Crumback family. And as a matter of fact, as I was getting ready to leave in my new car, the owner, Russ Crumback greeted me and told me that he was thrilled to have me be part of the Crumback family and shook my hand, and made sure I was taken care of. What a wonderful business, and I recommend everybody looking to buy a car to call Rich at Crumback. Between the owner and the salesman Rich, I knew I couldn't be in better hands, and would never buy a vehicle from any other dealership. You walk in this dealership and you are family to Crumback.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!!!
    by Richard from New Haven | October 13, 2015

    Great Service!! I had my vehicle in for an oil change and they did a wonderful job. They also did a multi-point inspection and winter inspection. Great service, great price, great people.

    Customer Service
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Rex McClellan
    by Rex McClellan from Fort Wayne, IN | October 09, 2015

    Crumback Chevrolet has been servicing my vehicles for about 10 years. Very nice people that always do their best to take care of my service needs. There have been several times when I had breakdowns and they always do their best to work me in and make repairs to get me going again. I travel about 60,000 miles per year so I am at their service department about once a month for an oil change. I really like it that they do an inspection along with the oil change and then they let me know if I have any issues that need to be taken care of. I trust them completely with the three vehicles that's in our family. I have also recommended Crumback Chevrolet to friends for their service or vehicle purchases. In our extended family we also have a Volvo and they take that to Crumback Chevrolet for service. Very thankful for the people at Crumback Chevrolet.

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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best dealership!
    by Magi from Fort Wayne, IN | September 23, 2015

    I always bring my vehicle here for service, whether it's a major repair, recall, or just an oil change. Tami in the office first suggested I try their service department for an oil change after being frustrated with The Kelley dealership where I bought my car and I've never gone back to Kelly. As a female it's easy to feel out of place or intimidated when dealing with cars but I have never felt that way while dealing with anyone at Crumbacks. From the ladies in the office who first answer your phone call to the service people who let you know your car is ready the experience is the best!

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Very Satisfied Customer
    by janspark from Fort Wayne, IN | September 23, 2015

    When searching for a new or used vehicle, my husband and I went to this dealership. We were approached by Rich Jasso. He answered all of our questions, showed us what we wanted to see, and then did not pressure us, while letting us make our decision on our purchase. The finance manager completed our purchase quickly and was very informative. Everyone there was friendly and greeted us with a smile on their faces. We are very satisfied with their customer service and will likely purchase again through them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Dealership EVER!!
    by Deanna from New Haven, In | September 17, 2015

    I was driving a vehicle that was unsafe and went to Crumback to browse. I was not pressured at all and worked with an awesome team of professionals!!! Within a couple days of stepping on the lot, I drove away in a brand new Chevy Malibu!! Russ Crumback is very personal and trains his staff to treat customers the same!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best of the Best!
    by Richard S. from Fort Wayne | September 12, 2015

    My daughter bought her first car here and they treat us like family! Absolute BEST dealership in Northeast Indiana. I have also purchased parts from here and the Service & Parts workers are so polite and even give great deals for hard to find parts that are in their stock. Also their Sales people are extremely kind and also great to speak with... and it doesn't matter which sales person you speak with because they are all AMAZING! OHHH... and the best part is, they care about your needs and not just making a sale. Like I stated above, I would not go any place else.. because they are that GREAT!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Experience Ever!
    by Bev from New Haven IN | September 10, 2015

    Finalized the process yesterday to lease a new Chevrolet Traverse. I love Crumback Chevrolet, and have been dealing with them for 30+ years. Staff are always very friendly, helpful, and courteous. No questions were left unanswered and I consider that to be excellent service. I am very pleased with all aspects of my experience.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
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