Crain Hyundai of Fayetteville | Page 2

Crain Hyundai of Fayetteville Reviews

Ratings and reviews of Crain Hyundai of Fayetteville are from Cars.com

• (5.0 out of 5.0)

  nice friendly people will recomend

  by Devin Morgan from Garfield, Ar | May 04, 2018

  all I can say is that my experience at crain Hyundai was excelant and I will for sure be goin back there when I need another car.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Such an amazing experience

  by Witty Britty from fayetteville ar | May 03, 2018

  At first I was really nervous about my credit, but Patrick instantly made me feel better by walking me through the process and explaining how credit wasn't the deciding factor in a car loan approval. An hour and a half later I'm driving out in my new 2018 tuscon!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  I always get great service at Crain

  by Karen from Fayetteville ,AR | October 09, 2017

  I always get great service at Crain of Fayetteville, AR. I recommend highly

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great long distance sale

  by JR from IL from Carbondale, IL | September 14, 2017

  Crain and Derek provided me with everything I needed quickly to purchase a car from 3 states over and roughly 7 hour drive. Derek got me the car I needed at the price I asked for and had all paperwork sent immediately to me that my home bank needed. I told Derek when I would arrive and the car was clean and ready to go as if I was buying. Did a quick test drive and knew it was the right car for me. I wish they were closer as I would like to shop here more often. Thanks again.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Poor Customer Service

  by Michael from Rogers, AR | February 17, 2017

  I contacted Crain Hyundai of Fayetteville online about a vehicle that I had interest in. Immediately I received a generic email from a salesman about interest in the vehicle. I was very interested in this vehicle so I proceeded to text him to check the status of the vehicle. I included the stock # from their website. The salesman, Dereck Smith, told me the vehicle was available and offered to answer any questions about it. I asked if he was available to show the vehicle to my wife on her lunch break, to which he said that he was and set an appointment time. I noticed that the vehicle was shown to be at a different Crain dealer on parts of their website and at theirs on other parts. I asked Dereck about if they just recently acquired the vehicle, explaining this issue. He replied simply “I’m not sure”. I contacted him approx. 30 minutes before my wife was scheduled to be at the dealership for the test drive and he confirmed the appointment. When my wife arrived she was told that Dereck was with another customer and that they would text him to notify him that she was there. My wife was left standing in the lobby past her appointment time and she noticed someone walk by her with “Dereck” on his nametag. She introduced herself and said she was there for her scheduled test drive. He said that he had not been notified of her arrival. He then proceeded to look up the vehicle, only to find that it was not at their dealership, rather another Crain dealer across the state. The salesman simply said “the vehicle isn’t here, sorry”. If you are considering this dealership for your next vehicle purchase, I would warn not to expect much in the way of being valued as a customer. What equated to an hr+ commute for my wife round trip could have been averted with a simple 5 minutes to check the status of this vehicle. I could not discourage someone enough from giving this dealership your time or money.

  Customer Service
  Quality of Repair
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  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Horrible Horrible horrible

  by Pissedoffcustomer from Fayetteville, AR | September 22, 2016

  Worst customer service and quite possibly the worst detail team I have ever had the experience of dealing with. I have had my car for 3 weeks and only driven it a week because of all the repairs I've had to do on this car. They made my first car buying experience hell and I would not recommend them to any one!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Happy with the service department

  by Barbara from Fayetteville | March 14, 2016

  I have no complaints with the service I have had from the service department. They never disappoint!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service Department

  by Bill from Fayetteville | March 09, 2016

  We take my wife's car to Crain Hyundai of Fayetteville for service. We have always been more than happy with the customer service we receive. Thanks for taking care of us!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  i wouldnt wait on any of the CRAIN upper managment

  by JOHN BELL from fort smith,ar | February 05, 2016

  it does not matter what your problem, the sales staff and on up stick together, as long as they get you to SIGN THAT CONTRACT that is all that matters to them. just my opinion, but my opinion from personaly being there and hearing them then trying to deal with them. it matters not what problem you have, its your problem. after you sign that paper you mean less to them than dirt. MY ADVISE FROM PERSONAL EXPERIENCE.....STAY AWAY, GO ELSWHERE.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  all about your sales man

  by Penny smiley from Fayetteville, Ar. | September 08, 2015

  Buying a car can be a daunting and frustrating task. When you get a good salesman who isn't about making his pitch and getting his commission, but taking the time to get a vehicle best suited for your needs, it makes the process so much better. We found that salesman with Derrick Smith in Fayetteville. He went above and beyond making it a pleasant transaction.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 11 - 20 of 51 Reviews