Crain Hyundai of Fayetteville

Crain Hyundai of Fayetteville Reviews

Ratings and reviews of Crain Hyundai of Fayetteville are from Cars.com

• (1.0 out of 5.0)

  Don’t waste your money here

  by hnebel from Rogers, AR | December 30, 2020

  Do not waste your time or money with this dealership. We purchased a 2015 Sonata brand new. While doing the paperwork with the finance manager he sold us the platinum extended warranty. I asked what it covered. He looked me right in the eye and said ‘anything inside and out, bumper to bumper, top to bottom’ and even went so far as to give us examples including sensors, electronics, air bags and screens. We agreed and purchased. Fast forward to 2020. Our car is now part of a class action lawsuit and likely needs an engine swap. Further more the air bag light keeps coming on and off. First time we took it to Bentonville they couldn’t find a problem and reset it. Came back on the very same day. Just had it back in there for a few problems and the air bag is one of them. They finally told us that it’s a sensor BUT because it’s in the seat and the warranty doesn’t cover the seats they won’t fix it. So a car that already has lawsuits for bad motors and they also won’t fix a SAFETY ISSUE with an air bag. That’s like saying “we know you purchased this brand new flooring and there is a problem with a section but we have to come through your door to get to it and your door isn’t covered.” By the way, we now have to bring it back in to them every 1,000 miles for a total of 5,000 miles because it likely needs a new engine but they have to check the oil consumption at those intervals first. Meanwhile I’m driving around in a vehicle with an air bag issue that they refuse to fix under the highest level extended warranty you can buy because it’s in the seat and the warranty doesn’t cover the cloth. Won’t ever spend another dime at any of their lots and will make sure everyone I know hears about this. I have called and left two voicemails at the Fayetteville location to talk to someone about the warranty they sold me and have yet to get a return call. If I have to get legal representation I will because a safety issue on a car from a company that claims to make some of the “safest cars on the road” and sells me a warranty that won’t fix said safety issue is a joke.

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Online question response

  by Todd Wagner from WILLARD | December 29, 2019

  Listed car I was interested in as MSRP over $36k but offered for $32.6k. I emailed why are you showing an MSRP on a Sonata Limited when its actual MSRP is only $33.3k, thinking maybe there's some add-ons in addition to destination charge. Their response is they will "sale" it to me for their cost at $35.5k. I will withhold my thoughts about what type of dealership operates like this. You can be the judge. Unfortunately I've found most dealerships to pull this crap but the Honda dealership in my hometown is pretty straight and will get my business, and I will get my Accord Touring hybrid.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Very disappointed!

  by Earlene Craft from Rogers, Arkansas | November 18, 2018

  Very disappointed! The car fax on our 2018 car showed no wrecks or repairs at all. But we noticed on a sunny day that there were bubbles in the paint, some runs and it even peeled off easily in one spot. I am so worried what the rest of the paint will do! We paid way to much money for this to happen! So sad and disappointed. :(

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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (2.0 out of 5.0)

  After you walk off the lot

  by KJNWA from Fayetteville, AR | October 19, 2018

  Everything from getting the title (3 months) to getting GAP cancelled and refunded (11 weeks and counting) has been like pulling teeth. They said they had to fax in a form to cancel GAP. Fidelity says they didn't need to fax in anything. I didn't expect to still be dealing with Crain 6 months after purchasing the car.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Suzanne Scherer

  by SUZANNE SCHERER from FAYETTEVILLE | October 08, 2018

  Ben Milford was my vehicle salesman and now he is with VW branch. As for service this time, asmdvisor was Chris and he did fine job.

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Worst oil change ever!

  by Irritated customer from Fayetteville, Arkansas | August 05, 2018

  Put the wrong car on paperwork when getting an oil change. Very rude! Didn’t tell me anything wrong with my car. They just handed me the papers and said “ have a great day”. Didn’t even aknowledge that the wiper blades needed to be changed out, that my cars air filter need to be changed, and other things!

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great experience!

  by Michael from Fayetteville, AR | May 04, 2018

  I came in and wanted to purchase a new car. Found the perfect vehicle at the perfect price and even got my windows tinted! Excellent time, would recommend!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Happy Customer!

  by DS from Fayetteville, AR | May 04, 2018

  I have purchased a couple of vehicles from here and have my service done here. Great customer service, great selection or new and used vehicles, great sales and service staff! I would highly recommend this dealership for all of your automotive needs!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  My Experience.

  by Steven Battles from Fayetteville, Ar | May 04, 2018

  I was in Hyundai doing some shopping for my wife, she has high interest in the Hyundai Kona. So far so good. Wife loves the car, they took great care of us, the approval was easy. Plus, the worst part in my opinion for buying a car wasn't bad at all! The negotiation wasn't stressful at all, it was as if they truly cared to help me reach my desired payment. Very pleased!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  nice friendly people will recomend

  by Devin Morgan from Garfield, Ar | May 04, 2018

  all I can say is that my experience at crain Hyundai was excelant and I will for sure be goin back there when I need another car.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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