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Crain Hyundai of Bentonville

3000 SE Moberly Ln Bentonville, AR 72712

(4.6 out of 5) 87 Reviews
2522334

Crain Hyundai's sales department has over 100 years of combined experience and dedication in taking care of our customers before and after the sale. We sell premium used cars at prices our Bentonville customers can afford. We'll do our best to get you into the vehicle you have always wanted. Get Pre-Approved at: www.crainhyundaibentonville.com/Car-Loan-Application

Call (479) 202-0601
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:30 am-3:00 pm
SundayCLOSED

Crain Hyundai of Bentonville Inventory

Crain Hyundai of Bentonville Reviews

Ratings and reviews of Crain Hyundai of Bentonville are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Poor Service and Bad Sales Practices
    by Josh from Bentonville, AR | September 15, 2020

    The dealers here will lie to you about their inventory just to get you on their lot. The long story is that we found a car they had listed online, called a day in advance to make sure they had it on their lot. We called again to make sure they had it and knew we were coming on the day of, and Kevin assured us that they had multiple vehicles of that model. We drove four hours and could not find any vehicles of the model we had called about, so we found Kevin (the salesperson that we had spoke to on the phone). He let us know that they didn't actually have what we had drove four hours to buy, but he then started trying to push other vehicles on us stating, "You drove all that way, you don't want to leave empty handed." I called the sales manager, Jerry, who informed me he would, "Make it right." After an hour of no calls, no effort from any Crain Hyundai employees, we left Bentonville.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    WATCH OUT!
    by Paul from Ozark, MO | June 14, 2020

    After negotiating over a day and a half, setting up a time to meet to look at car and possibly buy it, and AFTER RECEIVING THE COST to purchase, the dealership RAISED the price b/c they didn't think price was high enough.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Why we came home with a Hyundai vehicle from Crain
    by Marven James Ipil from Bentonville AR | March 09, 2020

    First off, a brand new vehicle that I had financed in Northern California in 2016 was recently involved in a rear end collision and declared a total loss by the insurer's agency. I was not anticipating in getting a new vehicle whatsoever, and I had no experience with Hyundai vehicles except having seen them around being driven on the road and noting how beautiful made they were. And having being put in a rental and it being a 2020 Hyundai Elantra model, I had grown in love with the Hyundai as a vehicle manufacturer. It really does take you to having driven a Hyundai vehicle to know how well and how smooth it drives. Fast forward to 3/7/2020, I was shopping around for a new vehicle to replace my totaled one, and had stopped by the Crain Hyundai dealership in Bentonville AR, just to check around and see what they can offer in terms of a affordably financed vehicle, something similar perhaps to the rental I was driving (2020 Hyundai Elantra). I was greeted immediately upon parking the rental in front of the dealership by a friendly salesman; Mr. Zach Lewis; he approached me and fiance' with a smile we would never forget after this day. He asked us if we needed some help and if he could help us find a new vehicle today. We said absolutely. He was no pushy, nor was he trying to sell us something off the bat. He was approachable, friendly and above all, listened to us in what we wanted and what we had gone through with our total loss of a vehicle. After sitting down with him in his office, and filling out all the necessary information, we walked out to the front of the dealership and there was a 2020 Elantra that was being offered to us with rebates and applicable discounts, we were not in the market for a brand new vehicle but we were really appreciative of him and his manager in offering to help us into a 2020 Elantra, that is exactly like the rental we were driving in and enjoying so much. Mr. Zach Lewis, after listening to our requests for a used 2014-2016 vehicle, then after a brief wait, offered us a vehicle that we would never anticipate of owning, and that is a 2016 Hyundai Tucson, a mini SUV. When me and my fiance' first saw it, as they had so kindly brought it to the front of the dealership, the white paint and glass on the vehicle glistened in the sun, and looked practically brand new. There was an initial smile on me and my firance's face. Zach smiled at us and held out the keys to the vehicle in front of us, just dangling it to entice me, and asked if we would like to test it out for a drive, we absolutely said YES. We examined the vehicle first and it looked really really really beautiful from the outside, we examined the superior room in the back, and also the front cabin of the vehicle. It absolutely looked stunning. But will it still drive like a dream, like the 2020 Elantra did? I had to see for myself. Mr. Zach Lewis hoped in the back while my fiance' sat co-pilot with me in the front. After what seemed like an absolute dream of 10 minutes, and pushing the vehicle the way I wanted in the drive, testing out the brakes, shifting and turning and seeing the features ---------- I was sold on the 2016 Hyundai Elantra. It also had only 60,000 miles on it, a backup camera, bluetooth, an advanced rear view mirror, so much leg room, Sirius XM (a very underrated feature that I need) and felt like a man's vehicle (as it's the biggest safest vehicle I have ever driven). We had the biggest smile on our faces, after that test drive. We wanted this vehicle! After going through all the paperwork, and a waiting period for the financing to go through, I was given the numbers. And it was quite pleasing to me and my fiance'. That was the best deal I was ever given in my entire life (and I have been to several dealerships, here and in California). I shook their hands; Garret a manager, Justin "Tex" a financing manager, and our new friend Zach Lewis. We took our new vehicle home, happiest time in our lives.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fabulous service
    by Neita Homerin from Centerton, AR | August 28, 2019

    Kameron King was wonderful and he worked to get us a vehicle from a different Crain dealership 20 miles away. The sales manager got us the financing at a great price. Love this place and this will be our go to dealership in the future. Lots of new cars and real quality used car selection. We very highly recommend Kameron and Crain Hyundai.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyers Beware!
    by shawn chappell from lowell, Arkansas | June 09, 2019

    So after 4 year and my 2nd car here they screwed me over in service and just getting my car. At first to draw u in is customer service at first but after awhile they couldn't give 2 craps about you. I'll never be return here again. And no Shane calls me back and threatened me to tell me that I'm never allowed to being my car back and if I want any warranty work done I have to go to Missouri to have it done. I have never ever complained about work done on my cars. They wanted to charge my alone over $70 bucks for a tire rotation and balance. Flat outrageously overpriced so to this day im not allowed back unless i take down my 1 star review on google so please beware future buyers avoid crain and Hyundai at all cost!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service appointment
    by T from Cave Springs | January 10, 2019

    So nice! Did just what they said they would do. Car was only there a few hours. I will go back to Bentonville lot from now on. Much nicer and effecient than Fayetteville lot.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Not Applicable
    by Sonia from Bentonville, AR | October 16, 2018

    Don’t ever get your vehicle serviced here or make an appointment online! Apparently, what you see online is not exactly what you’re going to get. Got a package for $150 which included the oil 39.99, rotation 19.99, and replace climate control air filter 49.99, in addition to small inspections. Trent(advisor) calls and said there no need to change the filter. Needless to say I ended up paying the same amount. That the tire rotation was not included in the package and that I agreed to pay the same amount. Of course I was not given in FULL DETAIL of what all would be done as i got a full throttle service? Not sure what that even is. I agree that I said the price was okay but instead of just charging for the oil and tire rotation, they still made it to where I had to pay that amount! In the end he said what do I need to to do to make it right? Well I’m complaining for a reason? Which should be common sense. Definitely will NOT be recommending this dealership! Funny thing is that all they could say is that I agreed to the amount. Very very unprofessional this place is.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    EXCELLENT CUSTOMER SERVICE
    by Jessica Aguilar from Rogers, AR | August 22, 2018

    Trenton Riggs always provides Excellent Customer service & is very knowledgeable when I have any questions regarding the service on my Genesis as well as my Maxima. Thank you!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service Department
    by KellyBentonville from Bentonville, AR | July 18, 2018

    This is the best experience I have ever had with a dealer service department. Very professional and kind. Answered all my questions on what my car needed. They even have shuttle service while car is being serviced. Thank you Crain Hyundai of Bentonville!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Car Buying Experience
    by Raymond Schultz from Siloam Springs, Arkansas | May 14, 2018

    The men that work there are extremely nice and understanding. They will work hard to meet your expectations. They are sensitive of your personal information as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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