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Corwin Ford of Tri-Cities

1225 N Autoplex Way Pasco, WA 99301

(4.7 out of 5) 194 Reviews
5362777

We also offer /home delivery/ service for all vehicle purchases. Contact us for details.

Call (509) 492-3351
Hours of Operation
Monday8:00 am-8:00 pm
Tuesday8:00 am-8:00 pm
Wednesday8:00 am-8:00 pm
Thursday8:00 am-8:00 pm
Friday8:00 am-8:00 pm
Saturday8:30 am-7:00 pm
Sunday10:00 am-6:00 pm
Monday8:00 am-6:00 pm
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday8:30 pm-6:00 pm
SundayCLOSED

Corwin Ford of Tri-Cities Inventory

Corwin Ford of Tri-Cities Reviews

Ratings and reviews of Corwin Ford of Tri-Cities are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Please read before you buy from Corwin Ford!!!
    by Michael C from Potlatch, ID | November 16, 2020

    If you are considering a purchase from CORWIN FORD, PLEASE READ this somewhat lengthy review because this is important information that affects everyone that purchases a vehicle from CORWIN FORD. Yesterday, we purchased a pickup from Corwin Ford Tri Cities. What was seeming to be a positive experience in the beginning unfortunately left us with a bitter feeling at the end that will not be soon forgotten. After several hours of back and forth negotiations with an admittedly very pleasant salesman, BOTH PARTIES finally AGREED on a purchase price; all was well until we were sitting down in the “signing room” finalizing the paperwork. Corwin Ford had added on approximately $1,000 to the agreed upon price for 2 “accessories” on the vehicle. FYI…these “accessories” are not optional, we were told that Corwin Ford chooses to add them to EVERY car/pickup that comes to the Corwin Ford lot and then the expense of Corwin Ford’s decision to add them is then passed onto the buyer without any option to have them removed if you didn’t want them. The deceptive part of this is that the accessories are apparently not considered a part of vehicle when negotiating the purchase price, they are considered “accessories” that are added on to the price after the deal has been made but this information is not disclosed to you at the time.. Here is how it worked…..Early in the process, after both parties agreed to a purchase price, initial paperwork was shown to us stating the agreed upon price with different options of monthly payment plans were listed below. We REPEATEDLY told them throughout the negotiation process that we were solely interested in the purchase price of the vehicle, not what our monthly payments would be. After several hours of negotiating and waiting, now back in the “signing room”, we noticed that the purchase price of the vehicle had increased by almost a $1,000 even though the monthly payments had stayed the same. When we questioned them on it, it was then that they pointed out on the initial paper, in small print, it states that the cost of the “accessories” are included in the monthly PAYMENTS shown but what they fail to tell you is that the costs are not reflected in the written agreed upon price. WHAT???…isn’t the point of negotiating a mutually agreed on price is so it can’t be changed? We assumed we negotiated a price for the vehicle “as is” and Corwin obviously assumes that they can add-on the cost of THEIR choice of accessories on top of the agreed upon price after the fact. We were told that, unfortunately, the #3 salesman neglected to point this information out to us. REALLY?? We feel that this is a very DECEPTIVE PRACTICE and was only caught by us at the signing of the final papers. So just be warned….if you’re only focused on the monthly payments that are initially shown to you, you’ll never notice that these “accessories” are added to the actual agreed upon purchase price. In the end, it could be said “shame on us” for not walking out after catching this deceptive tactic but the circumstances of needing to replace our previous pick-up that had been totaled in an accident a week ago, made walking out not an option for us. What is more appropriate is “shame on Corwin” for not having the integrity to honor their word when negotiating a price. We left with a pick-up that we will enjoy but with a bad feeling that Corwin Ford uses practices that compromise their integrity. This review is just to make all buyers aware. If integrity is important to you, we would encourage you to check out Jess Ford of Pullman (www.jessfordpullman.com). Jess Ford is where we have done business before but unfortunately, due to limited supply caused by the current pandemic, they didn’t have a vehicle that fit our wants and needs, so we were forced to look elsewhere. We won’t make that mistake again! At Jess Ford, you will have HONEST management and salespeople with great customer service, integrity, and transparency from start to finish.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Great service during the pandemic
    by Christopher Robertson from Pasco WA | June 01, 2020

    Went to look at a used Jeep Grand Cherokee during the covid pandemic and was pleasantly surprised how accommodating this dealer was. The car was brought up and cleaned and I was allowed to test drive the vehicle alone because of social distancing in place. Even though the vehicle didn’t meet my specifications, the dealer was very pleasant and accommodating.

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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Used Car Purchase
    by Karen Thompson from West Richland, WA | May 25, 2020

    Corwin made the purchasing a new to use RAV4 simple and easy. First class service from the beginning to the end. The showroom is beautiful and the customer service was fantastic.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic Car Buying Experience!
    by Christian McCleary from Selah, WA | March 31, 2019

    We bought a new Ford EcoSport yesterday from Keith Carter at Corwin Ford. Keith made us feel right at home and made sure we had an easy and fun car buying experience. I highly recommend giving Corwin Ford a visit if you’re in the market for a new car. We will most certainly be repeat customers! Thank you Kieth Carter and Corwin Ford!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Shady servicing of used vehicles
    by JD Croft from Pasco, WA | September 18, 2018

    They put me on the road with a frayed and cracked serpentine belt, factory spark plugs (on a car with 120k miles- for reference, spark plugs should be changed every 50k miles), and a malfunctioning after-market speaker system hook up that cost me hundreds to repair. Dealer promised to check in, see how everything was going. Nothing more than a "Sorry!" when I have shared concerns. Here, once you are out the door, don't expect any help. Also, don't buy it when they say they are only flexible with $100 of the price (by the end of our negotiations they cut the price way more). Shady negotiating tactics and dishonest servicing of vehicle before putting it on the road. Will use a smaller used car lot with people I can trust next time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT GO HERE!
    by NOT HAPPY from Richland | May 14, 2018

    They will ruin your car and lie to you. They make you feel like it is your fault they do bad service. Take you business somewhere that cares.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Billy
    by Sandie Medical Office Manager from Richland WA | January 19, 2018

    Billy was awesome to deal with in the purchase of my new car! I never felt pressured and he was respectful. Love the new car and will recommend him to my family and friends. Will come back for further purchases.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service!
    by M.A. LaMarche from Kennewick, WA | October 27, 2017

    Mr. Firth was an excellent car salesman for my used car. He was very knowledgeable and easy to work with. He emailed me about some cars that fit my needs and budget. I would highly recommend Corwin Ford as a business to buy autos from.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing Customer Service!!
    by Jacob L. from Fremont, CA | October 03, 2017

    I have been shopping for a new vehicle for over 5 months locally. I discovered Corwin Ford Tri Cities online and contacted the dealership immediately. From the first contact, up through the handing over the keys, I was blown away by Curt Watson's professionalism and customer service. He went out of his way to make things easy on my end. Personally i live in the San Francisco Bay area, so i made the decision to fly out to Corwin Tri Cities. Curt picked me up at the airport with my vehicle. It was detailed and shining bright before my arrival. I can't thank Curt or the team at Corwin any more than i have. I recommend doing business with this dealership, as i intend to be a repeat customer. Thank you for a wonderful experience!!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    oil change
    by george from kennewick | July 13, 2017

    tried to get an oil change, they no longer give appointments. Don't have the time to sit around for 1 or 2 hours waiting. no longer will go there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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