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City World Ford

3305 Boston Road Bronx, NY 10469

(4.1 out of 5) 164 Reviews
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It's Better to Buy in The Bronx! $0 down payment available. 0% available in lieu of some rebates and incentives. See the largest selection of new Ford cars at City World Ford, the fastest growing Ford dealership in New York City. Bad credit? No credit? No problem! We never lose a customer over price! All offers welcome. We work the hardest to get you approved and keep you in the Ford family!

Call (888) 723-6434
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday11:00 am-5:00 pm
Monday7:30 am-5:00 pm
Tuesday7:30 am-5:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-5:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

City World Ford Inventory

City World Ford Reviews

Ratings and reviews of City World Ford are from Cars.com

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (3.0 out of 5.0)
    Incomplete Job
    by Debarran a disappointed owner from Bronx, NY | February 11, 2021

    I went in for the Works package. They list the services their are to do in the details 1. oil change, 2 tire rotation, 3 brake inspection, 4. multi-point inspection, 5. fluid top off, 6. battery test, 7. filter check, and 8. belt and hose check but service technicians tell you they have performed these services on your car when they did have not done it. You come to do the Works that cost you $50 and lists 8 things they are supposed to perform. This is our 3rd service and the tire rotation was not done but they said it was. My husband had to insist that they do it. Now that makes me wonder how much of the other 7 things stated that they told me was completed if they had really done do so.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    only ones that would help
    by Roman Ruccio from Yonkers, NY | September 08, 2020

    I was searching a lot of dealers and was looking for a car that I could afford. On Saturday, I went to 3 dealers in the Bronx and all of them told me to come back after the holiday and they can see if they can help me. City World Ford was the only dealer that I didn't feel brush me off. They took the time to see what I could afford and what I could get approved for. They showed me 4 cars that fit my budget and drove off with a Fusion.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Ralph Anderson from Bronx, NY | September 07, 2020

    Bought an escape about 1 year ago from Juan Morla. Had a great experience . 1st service with Henry was quick and easy. Made an appointment and was out in about an hour.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service
    by Tommy Gannon from New York, NY | September 04, 2020

    City World Ford made the process seamless and carefree. Shopped online and bought a car and had it delivered all within 3 hours. Will definitely recommend

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Buyer
    by Melvin L Scott from New City | March 30, 2020

    City world ford...is quick to make a sale...the vehicle I was to purchase....they never detailed it...they started stripping parts of the vehicle....in the mid of the process we opted out...we wanted to wait for the virus issue to ease up...we left a deposit on the vehicle....I've had 5 calls to get it returned....I dont owe them anything....why are they delaying in returning the deposit...its been 2 weeks now, I'm going to involve my bank now

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Sean Kareem Barnhart
    by Sean Barnhart from Bronx N.Y | March 26, 2020

    Not worth the time or the money I spent running around grown men to be lied to or ignored after they took my 20,000 dollars from me all I got was lies never trust a city world car dealers word you better get it in writing. Amen...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Sean Kareem Barnhart
    by Sean Barnhart from Bronx N.Y | March 26, 2020

    Not worth the time or the money I spent running around grown men to be lied to or ignored after they took my 20,000 dollars from me all I got was lies never trust a city world car dealers word you better get it in writing. Amen...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    City world Ford
    by HENREY from Manhattan, New york | February 13, 2020

    I was overall satisfied the staff there is friendly and were able to help me find a car which I like. But they can work a little on their systems of giving the documents to a customer who has bought a new car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best dealer in the bronx
    by Madellin from Yonkers | January 30, 2020

    It was such an amazing experience buying from city world. They have a nice show room and a lot of good cars used and news. I had a nice coffee while wait for the process to finish and the made me feel like home.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    STAY AWAY!!!
    by Farrah from Bronx, NY | November 13, 2019

    WORST PLACE EVER!!! I WILL NEVER LEASE FROM CITY WORLD FORD AGAIN! SEE PHOTOS. Still riding around (after a month) in my 2019 Ford Escape (leased in February) with two pieces of my car ZIP TIED TO THE FRAME!!! That was a quick fix from Mr. Tires, because while driving 70 mph, these two pieces that were not secured to the frame, caught air, and were scraping into the ground! Frank (the mechanic from City World Ford service), who replaced the engine on my car) unscrewed these two plastic pieces from the underside of both sides of my car and never screwed them back in! He also went home with my car key when I came to pick up the car! Then, after bringing the car in yet again, and having the manager Henry examine the car, we were informed by Henry that Frank should have never even touched those screws because they have nothing to do with the engine! We have been dealing with them and this situation since August, because coolant had been leaking into the engine the whole time! But Gilda and mechanic Christopher, first, tried to blame it on the gas we were using, and sent me home with the car stating that there was no issue found! They charged me $227.00 after doing nothing to the car, while it sat in the service center for 5 days! We were promised a refund of the $227. I haven't seen that yet, even though I am out of pocket for more than that as the car eventually just overheated upon startup and had to be towed! NEGLECT!! NEGLECT!! NEGLECT!! I recommend Mr. Tires. Zip ties on the car sounds like terrible service, but the plastic pieces were chewed up from the road, and they were unable to screw them back in. Best service I've had yet! And they did not charge us. I also recommend Smith Cairns. Although they suggested we continue with City World Ford's service, as this was a continuing issue (I was trying take my car some place other than City World Ford), whatever Smith Cairns did to the car, the car made it back to City World Ford without even the check engine light coming on, as it had to be towed to them in the first place! I wish I had read all of the negative reviews for City World Ford service prior to bringing my vehicle there! Pics are attached. We could only take pics from one side of the vehicle, as cars were whizzing by us at speeds of over 70 mph on the other side, as we crouched down on a busy highway to find the problem!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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