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City Volkswagen of Chicago

5330 W. Irving Park Road Chicago, IL 60641

(4.8 out of 5) 663 Reviews
204495201991615516

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Call (773) 790-4401
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

City Volkswagen of Chicago Inventory

City Volkswagen of Chicago Reviews

Ratings and reviews of City Volkswagen of Chicago are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Amazing experience
    by Sarah M from Columbus | April 15, 2021

    I was lucky enough to work with Charles over video chat and it is literally the reason I decided to drive 12 hours to get my new vehicle. When I arrived, I was able to work with Ray, who was extremely knowledgeable and not pushy. Charles still took time out of his day to check in and make sure I was happy with the experience. Thankful to Charles and Ray for their outstanding service. I love my new Atlas!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Buying new car with Jonathan
    by fk from chicago, il | April 13, 2021

    Very friendly, informative. Jonathan helped us find a better option that fit our budget better in leasing a Jetta. We were on a tight budget, so his service in finding us the right car really helped us. We are very satisfied!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Absolutely Amazing Experience with Laura Torres
    by Michael D. from Chicago, IL | April 12, 2021

    I could not have asked for a better experience at City Volkswagen of Chicago, Laura went Above and Beyond in helping me trade in my current car, and helped pick the PERFECT one as its replacement. She asked the best questions to match me to a car that met all of my wants and needs, and then some! We test drove it twice and she explained in depth all of the features and amazing warranty's that came with it. Then we got all the paperwork signed while Jennifer Stewart explained the payments (which was much lower than I expected) and warranty's quickly and in detail. They stayed late to make sure we got it all taken care of and felt it was perfect customer service, more than I ever expected. It was an amazing experience and will be for sure recommending all of my friends and family to join Volkswagen and visit this dealership. A Experience All Around. - Go Here If You Want An Amazing Car and Service!!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Easy No-Pressure Experience Buying a CPO Tiguan
    by Ewa BL from Chicago, IL | April 12, 2021

    I’ve been shopping for a CPO Tiguan for the last 6-8 months. Through a recommendation I spoke with Edgar at City VW on Irving Park in Chicago. He was very responsive, pleasant and helpful. He prepared to show me a particular Tiguan. While Edgar was called to serve another customer (he had to take paperwork to the hospital of a customer who was about to have a baby) he asked his sales associate Marcus to help us at the dealership in his place and take us out for a test drive. Marcus was very friendly and served us with a no-pressure attitude and answered all of our questions. Jennifer in finance processed our paperwork and throughly explained the process as she was going through it. It was a very comfortable and pleasant experience working with Edgar, Marcus and Jennifer, and we are very happy with our CPO 2017 Tiguan.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Vanessa Fed
    by Vanessa from Palos hts | April 10, 2021

    Ray Cotto was extremely professional, informative, and he helped me in the car that I wanted. He made sure that my negative equity did not affect my monthly payments. City VW is the way to go. Come see Ray Cotto!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience with Jonathan
    by Jordanthesir from Chicago IL | April 09, 2021

    I came here to replace my car and was greeted by a salesman named Jonathan who made the process very pleasant and really showed this dealership takes care of their customers. I recommend coming here and asking for Jonathan specifically.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Jeremy Wnek from Chicago | April 09, 2021

    Eddie Martinez was great! Helped the buying a new car process very easy and seamless. Buying a new car can seem overwhelming and he was super helpful and patient with making the deal seem right and painless.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Alondra R from Chicago, IL | April 08, 2021

    I had a great experience visiting this dealership because of Laura! Even though she was taking care of someone else, she made sure my dad and I were being taken care of and answered questions the minute we walked in. Laura also spoke Spanish which was super important for me because I wanted to make sure my dad knew what was being said. Laura was also patient, transparent, and provided me with different options to make sure my needs/wants were being met, she made my first-time experience purchasing a car comfortable and feel less overwhelming.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very satisfied buyer
    by Anthony from Chicago | April 06, 2021

    Bought at VW Passat, had such a wonderful car buying experience with Laura and the sales manager. Would definitely recommend them to anyone 5 stars!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very Positive Experience!
    by Kathy from Chicago, IL | April 01, 2021

    We had a very positive experience test driving and buying our new 2021 VW Atlas at City Volkswagen of Chicago! To start it was the only Chicago area dealer that carried the exact model we wanted with all of the features. The communication from the time we reached out for a quote online, to phone calls and texts prior to our appointment to test drive, as well as the entire buying experience was great! It is a long day, so be prepared for that if you decide to buy and/or trade in a car. We had brought snacks, but we heard not everyone does. Anyway, highly recommend this dealership and very happy with our new car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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