Auto.com

Century West BMW | Page 2

4245 Lankershim Blvd North Hollywood, CA 91602

(2.9 out of 5) 18 Reviews
8622020424113348

At Century West BMW, we combined our knowledge of our lineup of Bavarian luxury sedans, coupes, SAVs, and roadsters with a customer-focused buying experience that puts the needs of our shoppers first. Whether you're here for one of our many new BMW vehicles or are interested in a quality pre-owned car, we pledge a smooth process with an experienced professionals-every step of the way.

Call (818) 287-0880
Hours of Operation
MondayCLOSED
TuesdayCLOSED
WednesdayCLOSED
ThursdayCLOSED
FridayCLOSED
SaturdayCLOSED
SundayCLOSED
Monday7:30 am-7:00 pm
Tuesday7:30 am-7:00 pm
Wednesday7:30 am-7:00 pm
Thursday7:30 am-7:00 pm
Friday7:30 am-7:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Century West BMW Inventory

Century West BMW Reviews

Ratings and reviews of Century West BMW are from Cars.com

Overall
2.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Buyer beware, especially for CPO vehicles
    by jeff r. from Los Angeles, CA | August 17, 2015

    Bought a CPO X5 from Century West 4 months ago. We paid for it on a Wednesday but couldn't pick it up until Saturday. When we took delivery, the car had 400 more miles on it than when we paid for it. We've had numerous problems with the car, including a broken water pump that stranded us mid day. Seems to me they didn't do much to 'certify' the car other than washing it and detailing the interior. And apparently had no problem having someone drive it to Vegas or who knows after we bought it. I'll not be back to Century West. Caveat emptor.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    good service
    by SBJAE from Santa Barbara, ca | April 03, 2015

    Bought a used car from this location. Representatives were quick and friendly. overall, good experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Owner
    by Leriza Reyes from Sherman Oaks, CA | March 25, 2015

    It was great , the sales person was very focus on our inquiry .
 We were treated like a #1 customer!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    535 M Sport Purchase
    by Tony from Los Angeles, CA | March 25, 2015

    Jeremy, my sales person, was extremely helpful and made the buying process very simple. Century West service is top notch. I have already referred a friend and he has had an excellent experience as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best place to buy cars.
    by David Babayan from BUrbank, CA | March 25, 2015

    I ahve bought and leased nine cars from this dealership. my most recent one being last month. Great staff and great car buying experiance.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by George from North Hollywood, CA | March 18, 2015

    Great facility with a clean and awesome customer friendly atmosphere. My service advisor was atop of everything.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    yvonne jones
    by yvonne jones from studio city, california | March 17, 2015

    The car wash was not good,they lost my mats for my car, and did not do a good job washing and detailing my car. I would not want my car washed there again. 
 "Steve" who took care of me was a wonderfull person he took care of all my car needs in a very personal and professional way. Good job steve!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Dissappointed In Century West
    by Randy H from San Dimas, CA | February 25, 2014

    I bought my current BMW X5 from Century West in April 2006. It was a pleasant buying experience and I had no bad comments about the sales staff or any of the follow up service visits. Two weeks ago I found a much newer X5 CPO vehicle on the Century West inventory. I sent an on line email inquiring about the availability of the car which was followed up by a phone call from Bill with their sales staff. Via phone Bill and I made a lot of progress on the sales price of their car and trade in value of the X5 I bought from them in 2006 with both Parties working in good faith I felt we had a deal. I made an appointment to meet Bill at Century West and to hopefully finalize the deal and drive home in the CPO X5. I arrived to meet Bill about 30 minutes before he was scheduled to arrive. I wanted to see the CPO X5 myself without any sales pressure. I arrived at Century West with my current X5 cleaned out and had my Pink Slip in hand. I went home with my old but still trusty X5. The car I wanted to purchase had numerous flaws. Including dings, many scratches, and some after market window tinting bubbling and peeling. One of the wheel rims had either been dented or badly scraped and the repair on the rim was very poor. I left for home before Bill arrived as I did not want the car. Bill did call me and I explained this to him. Before leaving I looked at three other CPO X5's on the Century West lot and all of them had similar poor preparation. It looked like these were all lease returns that were simply put back up for sale as CPO. The next day I sent the sales manager at Century West an email message explaining my disappointment. I further told the sales manager that I looked up the BMW CPO process and checklist on line and there is just no way that they properly completed this process. To his credit the sales manager did contact me by email (never by phone) and he did make a very strong effort to make me happy promising to fix the errors and to bring the car to me at home or at work for my inspection with no further obligation. I do appreciate his effort; a real phone call might have helped though. In the end I passed on the car because if these obvious exterior things were not taken care of in the CPO process how could I be sure things I cannot see were taken care of. It is too bad, my 2006 buying experience with century West very positive. I fully expected to become a repeat customer but it did not happen.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 11 - 18 of 18 Reviews