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Cavallaro-Neubauer Chevrolet Buick

3740 Route 104 Williamson, NY 14589

(4.7 out of 5) 38 Reviews
157246

Cavallaro-Neubauer is conveniently located on RT 104 in Williamson. Our Sales and Service teams are fueled by customer satisfaction. Email today with any further questions, or call Toll-Free: Used: 888-858-1749, New: 888-831-7149.

Call (315) 904-6341
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Cavallaro-Neubauer Chevrolet Buick Inventory

Cavallaro-Neubauer Chevrolet Buick Reviews

Ratings and reviews of Cavallaro-Neubauer Chevrolet Buick are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst service ever
    by Paul Parks from Marion, NY | April 12, 2021

    Took my silverado in for front end alignment and tire mount and balance. Took my truck in on a Thursday. Said it would take a day didn't receive trick till 430 pm the following Monday. As for the alignment. It went in pulling right and steering to the right. It drove well for 5 miles then it started pulling to the left and the steering was back drifting right. They told me it was my agressive mud tires and to cross mount. I still had alingment issue. Brought truck to another shop and within 5 mins on the lift I was told that my driver's side control arm bushings were shot. Funny as that at the dealership they did and alingment but missed that? It's lazy work by the tech. When you change tire camber the control arm and bushings are right there. Super lazy work. When I called and informed the manager about the issue all she said was that's wrong the tech didn't do his job right and they will give a free alignment. I have to replace the control arms and spend over 400 plus on labor for something that could have broken and caused even more damage because of their laziness. Horrible buisness, worse coustmer service. If they would have said hey bring it back when you have the parts and we will cover labor, then I would have stood by this dealer. But they couldn't even do that. They want to do a new alingment after they messed the first one up horribly. Find someone else to service your GM product because it seems that Cavallaro just wanted my money and they made sure it was going to come back in for more service. Checking the bushings in a control arm are part of there service inspection checklist and they green checked everything in my steering check on the list they gave me as recipt. They didn't do their job right and lied about it on the checklist report.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Could ask for nothing better
    by DonH from Webster | January 17, 2021

    Best buying experience ever, fair price, knowledgeable, and easy to deal with. This will be the first place I will go when buying my next car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My First Chevrolet
    by Trax On Track from Upstate Western New York | April 02, 2020

    Mike Cavallaro was extremely helpful in getting my Chevy Trax ready. During these challenging times all of the necessary precautions were taken to assure the safety of myself and the dealership family. Overall the entire experience was great and the vehicle I purchased has been even greater. I would highly recommend Cavallar-Neubauer to anyone who is looking for a GM vehicle. Give them a call.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellence
    by Bob from Portville NY | April 22, 2019

    I traveled 2.5 hours to potentially purchase a truck. Gary Leroy was my salesman and he was excellent.... As a matter of fact, all the folks I dealt with in respect to my trade, as well as the financial end of it were nothing but professional. Probably the best experience I have had in trading and buying...and I have had many. Thanks Guys....

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience and wonderful staff
    by Raymond from Rochester, NY | March 09, 2019

    Shopped for a SUV for 2 weeks in the Rochester area just about to give up and then found an Escape on line at Cavallaro-Neubauer. Talked to Gary before driving out. He was great to work with. He inspected and described the car while on the phone with me. I ended up buying it and couldn’t be happier with the entire experience. From first contact to financing to the support I received after purchase. Well worth the drive if you’re in the Rochester area. Thanks again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service and pricing!
    by DifficultSteve from Rochester, NY | June 13, 2018

    My lease was expiring soon so I was combing the area GM dealers while looking for my next car. Even though they were a bit of a distance for me they provided the best pricing and best customer service of any of the dealerships that I visited. My salesperson David went more out of his way to make sure I was comfortable with the car and the purchase than any salesperson that I've ever encountered. Everyone that I came in contact with at the dealership was excellent and I would highly recommend checking them out!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    They lost a sale
    by David Clark from Williamson, NY | September 10, 2017

    Got a price on a vehicle. Was too expensive. Went down the road to another Chevrolet dealer. Got a price $60.00 a month less. Made the purchase.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Barbara P. from Rochester,NY | July 31, 2017

    Exceptional customer service. Originally started with an E-mail inquiring about a car for sales. Responses were quick, professional and answered my questions. When we went there to look at the car they were very accommodating and no pressure to buy. We purchased the car we inquired about. Buying a car has never been an enjoyable experience, but this was very comfortable and pleasant!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Roland
    by Roland Schinsing from Sodus NY | June 23, 2017

    I had my 2007 Pontiac G6-Gt retractable roof repaired and a part replaced. There was a lot of wind noise and the roof leaked when it rained. Nicole assured me that the mechanics still trained on Pontaic's. The mechanic did and excellent job. no more wind noise, water leaks and the roof locks down with out help. Just wanted to thank Nicole and the mechanic for a job well done.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Car Shopper
    by Satisfied Father from Rochester,NY | March 27, 2017

    Initially a little slow to email requests. Telephone and in person responses proved to be much better. Sales rep very personable, informative and responsive. Overall experience was great.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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