Carvana-Touchless Delivery To Your Home

4.3
Hours of Operation
Sales
Monday
5:00am–6:00pm
Tuesday
5:00am–6:00pm
Wednesday
5:00am–6:00pm
Thursday
5:00am–6:00pm
Friday
5:00am–6:00pm
Saturday
5:00am–6:00pm
Sunday
5:00am–6:00pm

Cars on the lot

0 cars available
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Dealership reviews

4.3
Rating and reviews of Carvana-Touchless Delivery To Your Home are from Cars.com and DealerRater.com

7709 reviews

About a month ago, I took my 277K mile car into have...

4.8
by A Fashun on Aug 02, 2021

About a month ago, I took my 277K mile car into have brake work done. The mechanic had to deliver me some horrifying news - the frame of my car was cracked. I mean, she had 277K on it, but was really hoping to get another year out of her. So, that afternoon I called my credit union to get a pre-approval for a car loan and hopped online at a few of the local dealerships to see if they had anything in their inventory that sparked my interest. That search lead to days of online shopping and anxiety of not being able to find something to fit my family and my daily Wisconsin commute. The search lead me to Carvana. I found the car I wanted that the dealerships didn't have. Never heard of Carvana (I don't watch TV much) and started reading reviews. I started the process. Carvana got me a better interest rate than my credit union and I was sitting in my new car in just a week. Because I was without a car, we opted to pick up the car at their Chicago location instead of waiting another week for delivery. Everything went seamlessly at pick up. We were in and out in 30 minutes. The 2 employees that were working were great, answered the few questions I had and had a few great conversations. The vending machine was awesome! It's now been a week after my purchase and I couldn't be more happy. The car is perfect!

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

My experience with carvana like in the past (I bought a...

5.0
by Henrynnj2003 on Aug 02, 2021

My experience with carvana like in the past (I bought a car from them 3 years ago) was good and this time even better , no hidden fees , nice car , fast delivery, good communication, overall I’m satisfied, thanks

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

Buying process is awesome but the delivery process was...

3.2
by larry_deanjr on Aug 02, 2021

Buying process is awesome but the delivery process was terrible for me. No one could give me a good explanation of what went wrong. The associates onsite are amazing though.

Customer service 3.0 Friendliness 0.0 Does recommend this dealer.

For most part a great first time experience, I did have...

5.0
by Gma Shirley on Aug 02, 2021

For most part a great first time experience, I did have a first pick vechile sold on me that I thought was mine, even waited for delivery. When it didn't show I called and was then told they never received my ins proof which I sent. So I picked out another and after 2 missed delivery dates received a call that there was a title problem with my state. So I waited 11 days for problem to be solved, was promised $250.00 for my trouble and then vechile arrived. We are very happy with it and yes, we would do it again. Thank you Carvana

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

A quick and painless way to buy a car, it truly was the...

5.0
by casbra15 on Aug 01, 2021

A quick and painless way to buy a car, it truly was the easiest 35 minutes of my life when it comes to purchasing a car. Sure wish Carvana was around when I bought my very first car!(1988)…lol!

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

This was my first Carvana experience, and I would...

5.0
by JBinMN on Aug 01, 2021

This was my first Carvana experience, and I would definitely use them again. I can't say that everything went perfect, but with the understanding that there are pros and cons to everything, there were far more pros than cons in my experience. I found the selection of vehicles to be sufficient, the financing interest rate to be very competitive, the online process to be easy, and having the vehicle delivered right to my door was such a convenience! But the best part was the return policy. After three days, it was clear the vehicle I purchased was not right for me. So I went back online, selected a different one, called Carvana, and had the "swap" set up in under an hour. There were a few communication issues during the call, and a technical issue with their computer system, but in the grand scheme of things, my world didn't end. The biggest con was the transportation issues that arose while they attempted to get first vehicle to me. There were a number of delays, which resulted in my vehicle arriving almost two months after I purchased it. The second vehicle only took a couple of weeks to arrive. So if you want to buy a car and have it arrive in a week, or even two, the Carvana experience may not be for you. But otherwise, if you're willing to have some patience, and all of the other pros matter to you more, then I can confidently recommend Carvana.

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

This is my third time buying from Carvana. They are very...

5.0
by Keebler.Youngblood on Jul 31, 2021

This is my third time buying from Carvana. They are very easy to deal with and honestly do go out of their way to make you happy. I have also returned several cars during the 7 day test period and wasn’t pressured at all to keep them.

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

My car died on the freeway and I just looked to see if...

5.0
by Cmaez87 on Jul 31, 2021

My car died on the freeway and I just looked to see if you had what i needed in my price and was shocked to find exactly what i wanted.

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

Very transparent about charges and the process from start...

5.0
by dougherty8759 on Jul 30, 2021

Very transparent about charges and the process from start to finish. There was a slight glitch in the initial delivery but it was worked out.

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.

I will NEVER go to an auto dealer again. Buying my car...

4.8
by mac253 on Jul 30, 2021

I will NEVER go to an auto dealer again. Buying my car from Carvana was a tremendously easy, uncomplicated virtual experience! All things in life should be this easy.

Customer service 5.0 Friendliness 0.0 Does recommend this dealer.
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