Carmel Motors

Carmel Motors Reviews

Ratings and reviews of Carmel Motors are from Cars.com

• (5.0 out of 5.0)

  NICE PPL NO PRESSURE SALE

  by ALEXIS from CARMEL | February 18, 2021

  BOUGHT A NICE LEXUS FROM Carmel Motors, MY SALESMAN WAS NICE AND HELPFUL, OVERALL THE PROCESS WAS RELATIVELY EASY AND SMOOTH. WOULD RECOMMEND. THE CAR WAS CLEAN AND DROVE GOOD, OVERALL IN GOOD SHAPE FOR 10 YEAR OLD CAR.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Horrible Shady Dealership

  by Derrick from Pa | February 03, 2021

  Horrible! They lied about Carfax and tried to sell us a car that had previous issues that they knew about and did not disclose! The car had problems and we drove 500 miles to buy and left empty handed.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Searching for a BMW

  by Z4 fan from Versailles, KY | November 28, 2020

  Daniel is working hard to find what I’m looking for! I am looking for a BMW Z4 and Daniel is going to find what I’m looking for.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Long Distance Purchase for PreOwned Lexus

  by TinyDancer from Terre Haute, IN | November 17, 2020

  Purchasing a vehicle long distance is quite a task, but Josh Ramsey was extremely professional and helpful in making the process easier. He even took the vehicle to my mechanic in the area for a pre-purchase inspection. So happy I was able to make it to Indy to meet with him, albeit during a very busy weekend for the dealership! Despite the challenges, Josh was always positive, and went above and beyond to make sure I was satisfied with the transaction.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Best experience buying a car over the internet

  by Joe Schulz from Oviedo FL | August 28, 2020

  It started with finding the truck on line. within 2 hours of my initial email showing my interest in it. I was able to facetime and look at the entire truck up close. All chips and minor scratches were shown to me. The truck had all the options and seemed to be very well taken care of. The dealer described the vehicle very accurately. I pulled the trigger and put deposit on it. The credit app was easy I flew up the next day and drove it 1000 miles home with no issues. I will continue to search their inventory for my next cars. They have the quality I demand at very fair prices.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  AVOID AT ALL COSTS (READ THE OTHER REVIEWS...)

  by Mike from Cleveland, OH | July 16, 2020

  Alex is a horrible salesman. As the other reviews on here also state, they severely lack communication skills. They avoid answering questions about condition of the car, then they don't get back to you and make up excuses and completely waste your time. Don't make an offer, they'll tell you that you have a deal and then leverage you against other possible buyers. I have honestly never left a review for any company or product, but this place was disappointing enough for me to go out my way to warn other consumers. Stay away!

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (2.0 out of 5.0)

  Do your due diligence.

  by Ricardo Jacquez from Hopkinsville, KY | July 14, 2020

  I was attempting to purchase a Maserati from this dealership, they were very accommodating at first. Gentleman called me and assisted in a pre-purchase inspection. After that when the findings from the inspection revealed $10k with of repairs required (A few that were major maintenance), communication broke down. I was contacted about purchasing the vehicle with a "We owe you" I live a few states away and wanted to drive up there buy the vehicle and drive back. Funds were secured, but the repairs weren't completed, and the sale was never made. Was contacted and told, the repairs were too extensive and that the car would just be returned to auction.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great customer service

  by jdlangle from Indianapolis,IN | June 26, 2020

  Daniel was an awesome guy to work with and did a good job of explaining the process. Overall, great experience with the dealership

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Terrible new customer service

  by Aaron from Nashville | June 22, 2020

  I attempted for almost a week to get full details and cost of a vehicle . A 06 Porsche Cayenne turbo. I contacted them twice via cargurus,email at least twice , Facebook messenger and three phone calls. During my first call which I had to make as no one replied to my enquiry I gave the sales associate , Tyler . All the information he needed my end to make the purchase simple and immediate No trade in I have cash I’m motivated today to purchase Need shipping availability and cost to Nashville Tyler told he would call me back in an hour . And would email details following that Call never happened Email never happened I messaged through Facebook . Again ! No reply I call Put on hold for considerable . But that’s ok Tyler is off that today. That’s fine . I explained . I eventually get a call of another sales associate who had my requirements wrong thinking I was buying cayenne for my daughters . Nope. I had said if this deal goes well I am also looking for a car for my twin daughters. He was vague and disinterested and said “well we have had this car for a long time because it has so many issues” So ,the car was not as advertised on car gurus showing clean pictures and a glowing description of the car . Failing to mention it had many serious issues. A retail price and also suggests it is finance eligible which i did not need. Basically there is a lack of Professionalism and transparency in how carmel motors operates. I shall continue my search and shall never attempt to look at carmel motors inventory based on deplorable experience I had.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (0.0 out of 5.0)

  Racist , Unprofessional , Shady

  by Lance from Indianapolis, IN | June 20, 2020

  They have cars that are “sold” listed on the websites and when asked specifically about a Vehicle, that I already knew they had. They told me “No we don’t” to my face. There “Managers” profile you the moment you walk in!

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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Displaying 1 - 10 of 73 Reviews