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CarMax West 104th Ave - Now offering Curbside Pickup and Home Delivery

2600 W 104th Ave Denver, CO 80234

(1.6 out of 5) 10 Reviews
2459249

Call (303) 647-6737
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

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CarMax West 104th Ave - Now offering Curbside Pickup and Home Delivery Inventory

CarMax West 104th Ave - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax West 104th Ave - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
1.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Beware
    by Toni1220 from Federal Heights, Co | September 16, 2020

    Worst experience ever! I purchased a Mercedes GLA from this location less than a month ago and learned that they sold me a car with a nail in the tire ! I asked them to take care of the low tire pressure notification during the test drive and was told that they would make sure it was good before we purchased the car; however, Carmax’s idea of “good” was just filling the tire with air and leaving a nail in the sidewall! We could’ve been killed on the way back home to Colorado Springs because of their negligence and all the Sales Manager, Ian, could tell me is that Carmax won’t cover the $350 tire! Beware!

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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Place to buy a car
    by Simplegirl44 from Broomfield CO | March 28, 2020

    I was in need of a new car . The one i had was bought in 2005 but the year of the car is 2001. I wanted something a bit newer and affordable. I didn't catch the guy's name since my dad was the one who dealt with him first. No pressure at all. He was very helpful. I test drove the car and loved how it drove along with it's a big upgrade to what i had. So decided to buy it. I bought a 2012 Infiniti G25x, leather seats, AWD. front seat heaters, sun roof, backup camera, defrost on the side mirrors and it's a V6. I love it. I highly recommend buying a car here.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Under No Circumstance
    by Chase from Fort Collins | February 28, 2020

    Drove an Audi. Really liked it. Looked underneath and it was literally dripping oil. Looked at its parking spot and it was an oil slick. The salesman said he'd take it off the lot and have it looked at/fixed. Clearly all vehicles are NOT inspected by professional mechanics. Drove by a week later and there it was, still dripping oil, still for sale. Im not sure how this company exists.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Way overpriced
    by Chucko from Thornton | February 21, 2020

    If I were you I would stay away as far as I can from this place. If I were you I would stay away as far as I can from this place.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Overpriced Wall mart of car dealerships
    by Hondo from Thornton, Co | July 08, 2019

    Briefly tried to buy a car from Carmax. When we told the salesperson we wanted the car they said it sold. A week later it popped up again online. The salesperson was oblivious. They stated the car was sold but then returned because of the price, duh? Our insurance was replacing the car for us and instructed us the car was $3000-4000 overpriced. It was $5000 over KKB value as well. Actually all of their cars are overpriced after research. Their no haggling is BS and doesn't equate to a fair price. Do your research. Carmax is basically a big box store for cars with tremendous overhead and kids for salespeople.

    Customer Service
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    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Don’t buy here
    by Tw from Thornton,Co | March 12, 2019

    My car has been in the shop every 6 months since I got it. It was under dealer warranty. Now that the dealer warranty is gone car max will not answer the phone or return messages. They push the extended warranty but obviously never plan to honor it.

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Cannot even reach service department
    by Andrea from Thornton, CO | November 08, 2018

    I have tried multiple times on several different occasions to reach the service department for repairs and can only leave messages which go unanswered every time. You can reach the sales department if course but then are transferred back to the service dept voicemail. I had a good car buying experience but it ended there. I was given a broken key fob as my extra set on the day I purchased my vehicle and was told I would need to get with the service department to replace it! The first key fob completely stopped working after a new battery was replaced by them at the only service appointment I was able to make. The salesman and my vehicle were the only positive experience I have had. I stopped trying to schedule any sort of services with them and now use Auto Nation where everything is fast, convenient, and guaranteed.

    Customer Service
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst car buying experience I've ever had
    by Jonathon Smith from Denver, CO | September 20, 2018

    TL;DR: CarMax sold me a lemon, it's been over two weeks and they still haven't fixed it. The customer service experience has been rotten, and I regret buying from CarMax. A few years back I sold my GTI to a CarMax in LA and had a really good experience. I recently moved to Denver and decided to update to something with all wheel drive, so I thought I'd try buying from a CarMax. I found a 2012 Audi Q5 that I really liked, and the entire sales process was really smooth. My sales rep Joe was great and a pleasure to work with, but it's been a total hassle dealing with them ever since. The day after I drove the Q5 home (I bought it Tuesday, September 4) I got flashing warning lights on the dash. I called CarMax and they apologized and set me up with an appointment to get it fixed. I took the Q5 in the next week (Weds, Sep 12) and they identified a couple faulty sensors that needed to be replaced. The catch was they weren't available to service the vehicle for two more weeks (they gave me an appointment on Mon Sep 24). When I asked if I could take it to another shop to get it serviced sooner, I got a flat no. A faulty sensor sounds like nbd, but it was causing the Q5 to lurch unpredictably when accelerating, so I didn't feel like it was safe to drive. Instead of stepping up to the plate and fixing this lemon they just sold me a week ago, they've now had my vehicle for going on a week, and as of today (Weds, Sep 19) I haven't had any word from them. This has really taken all the fun out of getting a new ride. I regret going with CarMax and will never buy a car from them again.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Buyused
    by JayDertu from Aurora, CO | October 17, 2017

    Good place but waiting time was a lot for meeting salesman I waited him over a hour

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor communication and effort
    by IBuyCarsForWork from Keystone, Colorado | November 13, 2014

    I found a vehicle I was purchasing for our company and drove an hour and a half to test drive the vehicle. Told the sales guy that I wanted to buy it but scheduled my mobile mechanic to come and do an inspection first. Found 2 problems that they said would be corrected and the vehicle was placed on hold. I followed up and realized my sales guy left town for a couple of days and someone else would follow up. No call/ email / text back. Called back, confirmed with the office it was being held and repaired for me and that they would call when it was done. Three days later I called back and they had sold it the week before to someone else, who coincidentally was returning it because something was wrong with the vehicle. I had the check book in my pocket and didn't get a car that I wanted. So no, I would not send my friends and or family here, but there is no way they could do that crap all the time so might be worth trying.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 10 of 10 Reviews