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CarMax South Broadway - Now offering Curbside Pickup and Home Delivery

5850 S Broadway Littleton, CO 80121

(3.4 out of 5) 33 Reviews
2485753

Call (303) 647-6749
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

Coming Soon!

CarMax South Broadway - Now offering Curbside Pickup and Home Delivery Inventory

CarMax South Broadway - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax South Broadway - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
3.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Bad Servicde
    by AngelinaCO from Littleton | August 16, 2020

    Went to CarMax to look for a used car for my son. We found one we wanted to test drive but I didn't have the correct insurance paperwork. Told the salesman at 7:55pm that I lived 15 minutes away, so would drive home and come back. He said 'great'. Got back at 8:31pm (they close at 9pm) and the head of sales Ian informed me that they don't do test drives after 8:30! I was 1 minute late so asked if I could drive around the lot as nobody had informed me of that rule. He responded "no". He was not apologetic for the miscommunication and his demeaner was "tough xxxx". Terrible customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    First Experience Carmax
    by Phil Barner from Littleton, CO | March 15, 2020

    Our salesrep, Phil, was great. Very patient, no pressure, called us back to follow up and operated in our best interest. We are very happy with our choice.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Reserved a car. They sold it from under me!
    by GK27 from Denver, CO | November 13, 2019

    I had worked with CarMax to have a car transferred into Denver from St. Louis, with full preparation to buy the second it got here. The first sales associate I worked with, Shane Verville, was fantastic. However, he is part-time and was not available when I finalized the transfer, so he passed me over to someone else to try and help me get my car asap. (I was without a car for a month and rely on it to commute to work everyday). The second sales associate, Zack Dane, did NOT call to notify me when it had gotten into Denver and was ready for me. He did NOT reply or respond via either email or phone. I tried multiple times. I had to call CarMax Littleton and ask. They told me my car was ready and I could come in the next day to finalize the purchase. The next morning, when I tried AGAIN to get in touch with my designated sales associate to make an appointment to come in and complete the sale asap, he was "with a customer" and couldn't come to the phone. However, I was then told my record had been deleted and my car was now reserved for another customer in a different location, to be transferred out that day. I finally got Zack on the phone and said he would try to help me resolved the solution and would call me back asap. He AGAIN did NOT call me back. I had to go in in person to find out what was happening. I was the told nothing could be done. The 7-day hold CarMax promise was NOT honored and I lost the car I had been waiting one full MONTH to get. The only "help" I received was to restart the whole process all over again. Needless to say, I took my business elsewhere and will not be working with CarMax ever again. Would not recommend and fully intend to leave this same review in as many places as possible to let people know CarMax's promises, guarantees and policies mean nothing. CarMax in Littleton, CO was the branch to make the mistake when they internally somehow deleted my record, resulting in this mess. And yet, I was the one to suffer the consequences with no help or offer of compensation from CarMax. I'd leave zero stars if that was an option. (FYI, went to Carvana next and they helped me find my new car, transfer it in and set everything up for me in about a week! Would highly recommend Carvana! They even delivered right to my front door for free!)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    7-Day No hassle return is real.
    by Steve and Stefan from Littleton, CO | October 29, 2019

    I returned the car within 7-days after purchase and the process was fast, smooth, professional, and everything they advertised it would be. They just checked out the condition of the car, and said that I would have my down payment returned in roughly a week by mail.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent service from Morgan Smith !!!!
    by AntsQ50 from Denver co | March 31, 2019

    I know how everybody always runs to write a review when it comes to anything going wrong! I think it’s equally as important to let people know when you have excellent service. I bought a 2014 Q 50 from Morgan yesterday and it was absolutely a seamless transaction.... The first time with visit in a dealer that has the hassle free attitude and fortitude, this was the first time that it was actually exercise correctly ! Morgan thank you for the care and time that you put in on my quest !!!! Kindest, AS You rock!66

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Meh, service was pretty average
    by Carshopper from Denver, CO | November 09, 2018

    Slow to have a salesperson help us. Wouldn’t even walk us to the car, just pointed to the far end of the lot and said “it’s over there by the Carmax sign.” Sales guy didn’t listen to our needs at all and just kept repeating his script.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    They are awesome!
    by MO from Denver, CO | June 18, 2018

    I had the best experience shopping here. They were helpful and patient with no pressure to buy. They found exactly what I wanted, even when I didn’t know exactly what that was. The process was pretty smooth. I also really like the option to return the car within 5 days and the 30 day warranty. All in all, they treat you right and take the worry out of buying a used car! I will buy from them again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I Loved My Car Max Experience
    by Tanya Schaffer from Littleton Co. | May 28, 2018

    My husband and I bought our car from Carmax,We love it and also the car buying experience was amazing here.No pressure just great customer service from everyone.And every time i have a question about my extended warranty the parts dept answers ever question patiently.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Service
    by Nathan Gardner from Littleton | January 02, 2018

    Anyone else have problems getting a call back from these people? Sad to leave several voicemails and never get a call back. Now I finally go to use my CD player on the car I bought from there and it doesn't work. They want me to pay to have it fixed lol

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Oscar Ramirez from Denver, CO | November 14, 2017

    I had one if of the best experience buying a vehicle with CarMax. I will say, I was dreading walking into the dealership but all that changed right away. Emily was the sales person helping me and within an hour I had test drive the vehicle I ended purchasing and had several finance offers to choose from. Everything about that dealership was quick and easy and everyone was so friendly and willing to help. I have to say it was a great experience. Changed the perspectives I had about car dealerships.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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    Displaying 1 - 10 of 33 Reviews