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CarMax Sanford - Now offering Curbside Pickup and Home Delivery

901 Towne Center Blvd Sanford, FL 32771

(2.9 out of 5) 10 Reviews
172912

Call (407) 392-1345
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-7:00 pm

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CarMax Sanford - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Sanford - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Sanford - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
2.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Can't Fit All The Failures On This Page!
    by CarMaxFailure from Lake Mary, FL | February 25, 2020

    Unfortunately, this was an absolutely horrible experience. From the time I went to purchase this vehicle in Davie, FL (4 hours away) on 2/9/2020 until now. I have driven the car for less than 2 days! I was lied about the condition of the vehicle, what would be done to fix it, and god only knows what else. When I went to purchase the vehicle, I asked how much damage was on the car. (Rock chips, scratches, dents, dings, etc) I was told by the sales lady at the Sanford location that they did a walk around and stated no issues. (She later stated it was impossible for a 2014 to not be damaged) which we all know is an IGNORANT response. When I arrived in Davie, FL at the CarMax there I met with a salesman John Ritter who seemed rather nice (Toooo nice) and wanted to speed through the process. (Redflag 1). The car that I WAS PURCHASING was in the dark, not washed, and looks like it was done on purpose. The first thing I noticed was the headlights being foggy, then hairline scratches underneath the clear coat. I know this kind of damage can't be repaired by buffing but I bring it up to John who states he would have it all fixed (including headlights) when I arrive back in Central Florida. He assured me and over and over that it went through the 125 point inspection and it was a GREAT CAR! I asked him again about the vehicle as I need something dependable to take my mother to cancer treatments etc.. Upon going over the car, there were a few other things and he stated the same thing. Great, as much as I'm peeved by it, I have been wanting this M235i for quite some time. After the paperwork was done, I walk outside and they drove my car through a carwash tunnel vs handwashing it and detailing it. (Talk about lazy!) I was told by John that CarMax was cheap and they got rid of the detail department as a whole. He was not lying! They had to aim headlights at my car from another vehicle so they could see it to dry it! Glass was still dirty, the interior was disgusting, it was a mess and there was no offer to get it detailed. Fast forward. The following day I am on my way home from picking my mother up at her treatment. It was at this moment I have one of the scariest moments driving a vehicle. We are cruising the speed limit when the vehicle immediately loses almost all of its power and goes into what they call limp mode. The car goes from around 65 miles an hour to 40. Scarier yet is I have a fully loaded dump truck behind me which almost slams into my mother and I in this car. Now, I would have possibly survived with severe injury by my 70-year-old mother would have been hurt critically! Scared the **** out of me! Immediately following this I reach out to my sales lady Teri in Sanford and tell her what happened and asked when service would be open? She doesn't give a **** if we are okay, how my mother is, just that the service center is open at 7 pm. So, I share some words with her and then take the vehicle in at around 7:30 am the next morning. Around 2/3 hours later the service advisor comes out and tells me the charge pipe was destroyed and it was common. I asked her if it was so common, why did they not check it as part of the 125 point inspection. She hinted that they should have but didn't put the dealership into complete liability mode. Now, as I have 7 days to return it I reached out to CarMax and it's the executive team to see if they could help locate me a car that has actually been checked. I had several people reach out and none of them would help. Enter the CARMAX EXPERIENCE. During the time that I am reaching out to them, they advise me that since they are helping me with this car that they would not help locate me another car. Then in one email, I was told they WOULD help me with finding a car then 1 paragraph later told they would not. (I can provide the email). They then agreed to fix the car properly (bodywork) etc... so I went to pick up my vehicle. LOW AND BEHOLD my car was damaged on

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Not a Happy Camper
    by mcarthurdw from Deltona | April 17, 2019

    Not happy with my experience. This dealership has a lot of good reviews, and the place is nice and clean. To be fair I may have just gotten a poor salesmen. Alas one bad experience reflects on the entire company. I arranged for financing in advance, sent in everything they requested. Confirmed multiple times that everything was ready. I had the cash down payment in hand. I was very clear I did not have time to waste, so it was to be test drive the car, fill out the paperwork and be done. The salesman wanted yet another copy of my pay stub. I had already sent in electronic copies. Note as I use direct deposit, I do not have a standard paper stub, but a print out from our intranet site. I had also included my W2 from 2018. I was informed by my salesman that my pay stub was not acceptable, it would have to be in the form of a PDF, which is not a directly available option from the intranet site. I could have printed a copy, scanned it and then saved it as such, but that seemed rather pointless. I even told him he could confirm my employment and salary by contacting H.R. but frankly I got the feeling he could care less about making the sale. In the end I just left in disgust. I contacted Carmax Corporate about the incident and the sales persons attitude and they do seem concerned. As far as doing business with Carmax, on my part, I won't be doing so. At 63 I am too old to accept being disrespected, and my money will spend just as well elsewhere.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Do not buy from Carmax! EVER!
    by Heather from Longwood | August 10, 2018

    We have had nothing but issues since making our purchase in March. Our new car was in the shop for close to 3 weeks out the first 4 we had it. When I called over the first issue (shimmy/bounce when driving over 45 mph and the steering felt like it needed more fluid) since it was only the next day after purchase I wanted to take it back in but they couldn't get us in for a week. I had to take the morning off work since their service department is not open on the weekends (super convenient right) amd the girl told me it needed a "small part " for the steering wheel and an alignment. Ok whatever , let's do this. well then the tell me they have to order the part...great! So I had to make an appointment to come back (and take even more time off work to do so). I finally get back to work and decide to read the paper and they have to order a new rack n pinion !! seriously ? A small part in my steering wheel lady? This is a major fricking part ! how did this get past their inspection? I was ready to return it right then and there but read online it takes weeks to get your down payment back from these guys and I cannot be without a car in addition to my down payment so we just let them have the car to fix it and they had it for just over a week. A week later some light came on I dont honestly remember what it was but it had something to do with the transmission so AGAIN have to take time off work to get in in to be seen. this time they have it for a week and a half! we also pointed out that we noticed they had appeared to have fix a windshield leak with house caulking amd asked to fix that too which they claimed took the longest. they removed some of the caulk n called it good. they sent it to AAMCO and they replaced some sensor amd did not return the old part as we requested (want to make sure they are actually doing what they say ) my car was Filthy! trash shoved in the pockets in the doors, straw wrappers and just dirt an stuff inside and out. They put over 60 miles on it and my car had a full tank when I dropped it and less than half when I picked it up. (pretty sad since I made sure to refill the rental tank before returning) amd now my driver door chirps like a bird whenever closing it, called them about all of this and all they wanted was for me to come by to fill up my tank (yeah take more time off work for a half a tank of gas) then we went a few months with no major issues other than the spare key fob not working after the first month amd they will not replace. I went to get my first oil change there today and it went ok, only missed a couple hours of work and went on my way. I pick my son of from school excited to drive to Tampa for his very first concert! My remote start won't work (ugh here we go again) them the dreaded check engine light comes on .....wow! I am panicking because we are on a time crunch to get to Tampa, so I call so I can see what to do ...and to make a long story short they want to charge me over $80 diagnostic to see what's going on amd oe habe to wait until Monday. (it's now Friday late afternoon) So my car was fin until you had it and you want to charge me to look at it ? my car door is still messed up from last time it was there, so I have no doubt it's something they did. I am so beyond frustrated right now. I am driving to Tampa hoping my new car doesn't break down. PLEASE DONT EVER BUY A CAR FROM CARMAX SANFORD, PLEASE!!

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good experience
    by Jennifer S. from Sanford, FL | June 27, 2018

    I recently purchased a car from CarMax in Sanford. My salesman, Nyron Richards was the BEST! I highly recommend you asking for him when you are there. He will take good care of you. :)

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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    My Not So Fun Experience
    by Katie from Maitland, FL | May 24, 2018

    I was looking for a specific car, and originally found one in another state. My sales associate was Gail Carpenter. She had it shipped for me. When it arrived, she told me that the navigation system was set to Canada, and the AC seats did not work. They took it to the dealer to repair, where it stayed for 5 days. I told her that I did not feel comfortable spending my entire savings on a car. She said that "all cars have issues" and kept saying I could return it within 5 days. That made me feel worse, especially when she kept pushing the car on me. I asked her to find a similar one, but she did not, so I again had to do it myself. I gave up on her not responding, and spoke to the manager, Ed. He apologized, refunded the shipping, and waived the shipping on the new car. He asked if I was okay still working with Gail, and I told him I'd rather not, since she made me uncomfortable. He then said that it would be fine, he'd leave me with Gail, but be there "every step of the way." She then told me when the first car was ready, and I asked her for a report of what the dealer repaired, as Ed suggested. She gave me a report that only showed the navigation system. When I asked about the seats, she said "they work now." I asked for a report on the seats, and she never replied FOR SEVERAL DAYS. I got a notice that the second car was shipped, but never that it arrived. I called the store, and they pretended like it had just gotten there, when it had probably been sitting around. I had been waiting on it, since my car was totaled. They told me that they would check it, which instilled little confidence, since the first one went through a "125 point inspection," yet didn't work when it arrived. I was never updated on its condition. When I arrived, Ed was not even there--he had gone for the day. I don't know why he said he would be involved, when he was too busy to ever help after my initial call to him. I had to meet with Gail, who seemed annoyed. She kept saying that they were nice enough to waive my shipping cots, but I thought that was not going above and beyond, that was just common sense to fix their mistake. She refused to compromise on price or even adding warranty, since the last car had issues. I ended up buying the car, since I wanted it and figured I wouldn't take it out on Carmax, but I am concerned about it. I couldn't afford their warranty. I would caution others not to buy a 2016 blue Chevy Malibu premier, as it was the one with issues.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Terrible Sales Person (P.J.)
    by J* from Sanford, FL | September 01, 2017

    Just went to test drive some cars here, and had an unpleasant experience. The salesman that was assigned to me (P.J.) had no personality whatsoever. Very awkward, and slightly rude. Very short and "robotic like." Made me very uncomfortable. I've never had anyone trying to sell me a car tell me not to touch the radio or A/C while driving. After test driving 2 vehicles with this gentleman, he went inside to put up the tag and never even asked how I liked the cars, or if I would like to see anything else, or even a goodbye. If I ever go back, I will make sure to ask for someone different. (Carmax of Sanford)

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Easy to buy here
    by Paula from Deltona Fl | February 06, 2017

    The salesperson could read my mind! Finances were easy to set up. And I had plenty of time to shop around for financing. Time with car on road good also liked having no pressure return policy. Master technicians are very friendly and patient with customers.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor service
    by Dave from Oviedo | December 10, 2015

    I had an appointment at the Sanford Carmax at 10 a.m. to have my truck appraised. I received confirmation from an associate that he would be there. When I got to the dealership at exactly 10 a.m. I was told, "Sorry, XXXX is not here yet. He should be here 'soon.' " I told the attendant that I was there for a an appraisal and that I had an appointment and he responded, "Oh, I am sorry. We have no buyers here now. It will be at least 15-20 minutes until they could start the process." . . . So let me get this straight: I drove all the way from Oviedo to make my appointment, and when I get there neither my representative nor my "buyer" is there to do what they said they would??? The only thing the attendant would offer was, "You can leave the vehicle with us, or come back later." All the while there are 5-10 associates just standing around doing nothing. Poor. Awful.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Efficient and friendly, with great car selections
    by Ryan from Longwood, Florida | September 25, 2015

    Came in there on Thursday September 24th at 2:30 pm with my old clunker to get appraised and to purchase a used car. Was expecting to be a very long process, but was out by 5;30 with a smile. My car dealer was Greg, who was overly friendly and was patient with my decisions. He did a really good job showing me what I was looking for, price wise, and what was best for my liking. I wound up getting a solid deal on a 2012 Chevy Cruze. Carmax is very customer friendly, and very efficient with a nice variety of vehicles. Glad I went here to get my car.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Quick and Easy
    by JJ from Sanford, FL | October 17, 2014

    Paid cash for a 2007 Explorer. Price was good. New tires and battery. After the test drive, the whole buying process only took 20 minutes. As I did not trade in a vehicle I was stuck there with 2 cars. They had someone follow me home in my new car so I could get both home without having to pay for a cab. Top notch. Dane was excellent.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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