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CarMax Palmdale - Now offering Curbside Pickup and Home Delivery

405 W. Technology Dr Palmdale, CA 93551

(1.5 out of 5) 4 Reviews
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Call (661) 202-3561
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 am
Sunday11:00 am-7:00 pm

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CarMax Palmdale - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Palmdale - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Palmdale - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
1.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    HORRIBLE NIGHTMARE
    by Kim from Palmdale | March 15, 2020

    This place is horrible. We bought a car from palmdale car max. They screwed up on the paperwork for the transfer to us so we could not get it registered. They came and took our car. We had to go back down there and buy the car all over again. They charged us for the extended warranty only we changee our minds about it so they said it was part of our down and we couldn't cancel now (it had only been 1 day) . So we assumed they canceled it and 2 months yes 2 months later they purchased out car back from out finance company and came and picked the car up. These guys are scandalous and straight up thieves. We are going through court now think about it before you even walk through the doors...

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Experience
    by Rebekah from Tehachapi, CA | February 14, 2020

    Found the car we wanted to buy online in Burbank, went in to test drive one similar to it at Palmdale. We loved it so we had the one we wanted transferred. The saleswoman Rosa assisted us. She entered our information, ran our credit, got us a quote from the financiers started and told us to come back when the car arrived. So we went back with the exact amount she told us previously for the down payment. She pulls up our info and somehow all the numbers were different... She blamed it on us saying that we told her inaccurate information before so thats why the down payment amount changed. She then proceeded to ask us to come up with the $1800 difference for the down payment, on the spot. We were upset and left. After thinking about it we went back the next day, as the car was well worth it. So we brought the new amount for down payment and tried again. AGAIN, this woman messed up paperwork and as we were signing and confirming info we found countless mistakes that she had to go back and fix. She had to have the manager come and help her since she didn't know what to do. She ended up running our credit (mine and my husbands individually) 6 times each in 3 days time. THAT IS NOT OK. Finally, her manager fixed all the problems and they got the paperwork correct and signed. We were there for a total of 10 hours over 3 days. To compensate for the problems, they gave us $75 of maintenance coupons. Thats it. No apology, no remorse. The manager was nice and competent but overall the experience was horrible. If the car wasn't worth it we would've left and not come back. But we did come back and the horrible experience continued until the moment we drove off the lot. unbelievable. Do not shop here, don't waste your time. Go elsewhere with competent employees.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Very disappointed
    by I hate carmax from Ca | December 05, 2018

    So we purchased a vehicle from car max and the extra insurance and what a joke! We paid $1,500 extra for that insurance and that insurance doesn’t even cover what’s wrong with a 2017 vehicle! What kind of company is this!? The vehicle should be covered under factory warranty but it’s not! The extra insurance we bought doesn’t cover the problem with the vehicle and now I’m out extra money! How are you gonna sell extra insurance and warranties and have none of them cover the whole car! ��������

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Car max
    by Fred from palmdale ca | October 08, 2018

    Good customer service, kind people but the cars seem like they can be a better detailed, man was happy to assist me showing every car I wanted to see

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 4 of 4 Reviews