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CarMax Norcross - Now offering Curbside Pickup and Home Delivery

1975 Beaver Ruin Rd Norcross, GA 30071

(3.7 out of 5) 15 Reviews
149233

Call (678) 430-8048
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-7:00 pm

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CarMax Norcross - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Norcross - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Norcross - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (3.0 out of 5.0)
    LESSON: Don't buy a car with tinted windows
    by Ms Johnson from Norcross, GA | November 25, 2019

    I purchased a vehicle from CarMax - Norcross, GA and the windows were already tinted. I didn't think twice about the tint as the GA heat is brutal. Anyways, months later I get a ticket/citation because the officer said my window tint was too dark for the state of GA. I called CarMax to see if they could at least take off the tint but they said if I wanted the tint off, I should have asked within 7 days of the purchase date. Since CarMax does not work on window tint, they should always REMOVE existing window tint BEFORE selling their vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer Service
    by Adams from Norcross Ga | September 26, 2019

    Victoria in the business office provided awesome customer service. Thank you Victoria. You ROCK! Needed information on my extended service plan because my vehicle was disabled and I did not have the paperwork on me . She took the time to find the information for me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    In-and-out, fast service & NO stress... THANK YOU!
    by SLovett from Norcross, GA | July 05, 2018

    I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very pleased!
    by Adrienne from Roswell ga | March 22, 2018

    Loved my very smooth buying purchase from CarMax last night the salesman Ricardo was very nice and very knowledgeable very impressed with him he was courteous and pleasant! Had a very good experience! Thank you Ricardo-CarMax!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2015 Subaru Outback ( Grey)
    by Fiona from Atlanta GA | January 14, 2018

    Hands down this was the most pleasant and stress free car buying experience EVER! My senior sales consultant was Shenita Monroe at Carmax Norcross , who was an excellent salesperson to buy my 2015 Subaru Outback car from . Highly professional , courteous and detailed , are the words that come to mind to describe her exemplorary customer service style . We initially enquired about the vehicle online and discovered it was at the Kennesaw Carmax location . She immediately requested a transfer so that within 24 hours we could conveniently test drive and finally purchase the car. She is the real deal and we can't recommend her enough . Please make this woman a sales manager !! 5 STARS...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent service from Jim Digh
    by HNassery from Atlanta | June 16, 2017

    I had not driven in 27 years because I lived in a city, so getting back to driving was a challenge, but Jim Digh made it easy and comfortable. He too almost the whole day with me, explaining all the new modifications and we test drove several cars before we found one that fit me. Then I returned it for a different make and model and he couldn't have been kinder. Maybe it's because I'm newly returned to the South, but he made what was an extremely anxious procedure for me, completely painless. And he was great fun to talk with.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    The manager MR. Mohamed is so disrespectful! I'll!
    by Meskerem from Lawrenceville ga | March 01, 2017

    Don't go to carmax! Because I went there and I regret and treated wrong! There are plenty of used and new car dealerships all over Atlanta!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best experience!!
    by WH from Norcross, Ga | August 03, 2015

    I had the best experience at Carmax Norcross. The sale person (Andrea Holloman) was very helpful and understanding. With her excellent customer service I was able to purchased my 2013 Honda Accord. The customer service in the service department was great! Sale Consultant Wayne Gibeau and his team took the time to research my problem and resolve it. Thank you to everyone who played a part in my newly purchased vehicle. GOD BLESS!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Missing customer service
    by charisse37 from New orleans, la | July 25, 2014

    Looking for a vehicle I returned to carmax because of past experience. I must say the salesperson Jim Digh was helpful & friendly in the beginning, he had the vehicle transferred immediately, but all of a sudden he became rude to me. I ultimately got the impression that he didn't want to sell me a car. I'm located in New orleans & I need to make plans in order to get to Norcross. I gave him the date I would be there to pick the car up & he told me he would not hold the car longer. I spoke with the manager Brent (he wasn't any help). I would not recommend this location to anyone, because this is not the way that business should be run. Also, I went looking on the website today & the vehicle is gone! #extremelyunhappy

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Worst experience
    by UnhappyCustomer from Norcross, GA | June 03, 2014

    We wanted to sell our used vehicle to carmax. The car was owned by my fiancé and his mother. She lived out of state so we called ahead to ask what paperwork was needed from her in order to sell the vehicle. However when we arrived the staff told us different paperwork than we were told on the phone. So we would need to come back another day. Each time we came to the store we were told a totally different paperwork was needed in order to sell. We would then have to return home again and collect the newly requested paperwork only to be told again that the previous manager we talked to was incorrect and the paperwork they said was not what we needed. And was given new instructions on what paperwork to bring. This occurred four times!! The staff is not well trained and the car selling experience should not be this difficult. I will never recommend carmax or this location ever! It was a terrible customer service experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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