Auto.com

CarMax Mechanicsburg - Now offering Curbside Pickup

6555 Carlisle Pike Mechanicsburg, PA 17050

(1.8 out of 5) 4 Reviews
5354660

Call (717) 516-6172
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

Coming Soon!

CarMax Mechanicsburg - Now offering Curbside Pickup Inventory

CarMax Mechanicsburg - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Mechanicsburg - Now offering Curbside Pickup are from Cars.com

Overall
1.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    This place is a joke
    by MDeLong from Harrisburg, PA | August 09, 2020

    Went here to test drive a car planning to purchase the car in cash. Arrived at 1:45pm on a Saturday. Said there was a 2 hour wait for a sales agent. Walked the lot and found a car we wanted to buy, but wanted to test drive first and scanned the QR code and made an appointment at 2:00pm for 2:45pm that same day. Finally, at a little after 4:00pm, the sales agent came by and said that the car is no longer available and somebody paid to transfer it to Atlanta. I showed him my email saying that I put that car on hold, and he went to look into it. 45 minutes later, I still hadn't heard from him, and my family of 4 was getting restless. All this time, the car is sitting just outside the window just feet away. I went and talked to a different employee, and they assured me a customer on site has priority over an offsite customer wanting to transfer the same car. The original sales agent finally came back and said all was resolved and we can test drive the car! As we were walking over waiting for him to take our information, a manager walked over and said the car isn't available, referencing this mysterious transfer to Atlanta again and that they have priority since they scheduled that at 10am that day. SO many things were wrong with this place. How can I book a test drive on a car that's not available, wait 3 hours, and then be told that the same car that I placed a hold on so nobody could take it from us, was already spoken for hours before I even got there. Almost 4 hours after arriving, we were left with no car, no apology, and cash still in our pocket (the only good thing about the day). How does cash in hand not trump a no guarantee-of-purchase transfer? This place is a joke run by incompetence with no care for procedures or their customers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Stay away from CARMAX
    by E from York, PA | August 02, 2020

    Don't patronize CARMAX in Mechanicsburg, PA. Unprofessionalism caused us to lose the vehicle we requested held. No resolution. Poor customer service. Salesperson never returned call.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Glorified unscrupulous thieves.
    by Steve v. Buren from Lemoyne, PA | April 22, 2020

    Go here for higher interest rates. Unscrupulous carpetbaggers for extremely desperate people needing a car. They need to hey your stimulus check. Untrustworthy. They'll run your credit again and again destroying it. Fake five and four star ratings.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Great Customer Service and Program
    by SUV-FAN from USA | September 13, 2015

    Love the personality of the reps and they are always eager to help! They don't push you into buying more than your original budget and won't bother you about it! They also will let u browse the lot on you own, and all there cars are unlocked! I absolutely love there transfer program where they will transfer vehicles to your local stores without an obligation, and many transfers are free! Only complaint about Carmax is that I feel the cars are a bit overpriced, but it's worth it in the end for there customer service!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 4 of 4 Reviews