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CarMax Lynnwood - Now offering Curbside Pickup

21317 Highway 99 Lynnwood, WA 98036

(2.0 out of 5) 2 Reviews
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Call (425) 329-6330
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

Coming Soon!

CarMax Lynnwood - Now offering Curbside Pickup Inventory

CarMax Lynnwood - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Lynnwood - Now offering Curbside Pickup are from Cars.com

Overall
2.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Pushover dealership who doesn't right their wrongs
    by TJ from Kenmore, WA | March 23, 2020

    The summary: they damaged a car I paid to ship from Denver and didn't repair the damages. They refused to refund my transfer fee if I walked from the sale. They didn't fill out the title paperwork correctly which cost me hundreds in overnight fees and extended travel permits and then didn't refund me for my out of pocket, despite lying and saying they would. Jill in the business office is extremely rude and unprofessional. Steve, the sales associate, was your typical pushover with the "if you don't like it, leave" attitude. I flew to Denver to look at a car. Loved the car and the sales team in Denver. I would have drove the car back, but it had summer tires and it was February. I opted to play it safe and ship the car to avoid damage. It took nearly 3 weeks to arrive. The Lynwood location altered the car - they drilled holes into the front grille adding a license plate bracket despite not having one in Denver. I asked if they would do anything to repair the damages and was told that it's a Washington state law to require a front license plate. The car was being registered in another state. This information was provided when creating my CarMax profile and relayed to Steve, the sales associate in Lynwood. In addition, the dealership had other options that didn't involve damaging the car, but they opted to not even explore those options, but rather did the most simple thing they could think of and felt drilling holes into a $99k car (price when new in 2016) was the smartest route to take. I addressed my concerns and asked if they would do anything to fix it. They said no. The sales associate was very rude and I could tell very annoyed; ironic because he was annoyed with me for something his dealership did to damage the car. I asked if I walked away from the sale if I would get my money refunded for transport, to which he replied, "no". Basically it was accept that they damaged the car and lose money OR accept the fact they damaged the car and buy it "as is". After an hour of arguing with them they finally offered to refund my $600 transfer fee, but this was only AFTER I agreed to purchase the car. How noble of them to give back my money; it's not like the transfer cost them a cent. Once we completed all of the paperwork they went ahead and did their "celebration". This is when they put an idiotic bow on the hood of the car. Well, they put it on on a windy day and sure enough, the wind caught hold of it and blew it across the hood of the car leaving a massive scratch. I had to wait another hour for them to buff that out. I picked up the title and overnighted it to a family member along with the paperwork for the DMV for registration. I work out of state therefore was unable to do this myself. The dealership didn't fill out all of the paperwork on the title. I paid $53 to send it overnight and be delivered in the morning to have the registration done and returned on the same day. My family member had to paid $71 to return the paperwork for me to take back to CarMax and have them complete the title work. In addition, I needed to pay another $68 for the 3-day travel permits Washington state allows for non-registered vehicle to be driven. I called CarMax corporate and spoke with a representative who informed me he would contact Lynwood. I later received a phone call from Jill in the business office at Lynwood. She told me to drop the paperwork off and she would take care of it. Monday I took it in and gave it to Jill. She was clearly irritated by me and I explained to her this was not my fault. She refused to refund me any fees other than the overnight rate to send it back to me (which I have yet to actually see). I've made several attempts to politely resolve the issues with CarMax and have been told I would receive phone calls back. It's clear CarMax isn't interested in reimbursement for damages and fees caused by their negligence. I'm canceling my warranty plan with them and refinancing elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Great salesperson. Car wasn’t what I expected
    by Non-smoker from Seattle | February 11, 2020

    My salesperson Robbie was very helpful and low-pressure. Unfortunately the used car I was interested in had clearly been driven by a smoker. After test driving the vehicle, I had a bad sore throat for several hours. Although the sales people insisted they had no record it was driven by a smoker, Robbie did offer to replace the filter. I declined the offer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 2 of 2 Reviews