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CarMax Lancaster - Now offering Curbside Pickup

1457 Manheim Pike Lancaster, PA 17601

(3.6 out of 5) 12 Reviews
210314

Call (717) 925-8886
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

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CarMax Lancaster - Now offering Curbside Pickup Inventory

CarMax Lancaster - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Lancaster - Now offering Curbside Pickup are from Cars.com

Overall
3.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Battery replacement and service dept
    by Jody Brooks from York | December 30, 2019

    Took my 2016 Ford Escape for a battery replacement and Ben and Will from the service dept.were outstanding! They listened to my concerns and were very understanding and met all my needs. They get an A plus in customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Appraisal
    by Roger from Lancaster Pa | June 18, 2019

    TOOK NY 2019 RAM WITH 1850 MILE THE TRUCK IS NEW RAM BOXES SIDE STEPS THE OFFER THEY GIVE ME RIPOFF STAY AWAY TRUST ME!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Always go to CarMax
    by Happy Mom from Honey Brook PA | June 04, 2019

    Have purchased all of our used cars from CarMax. Only criticism I would have is you need to really inspect the car well if it has been in a reported accident. We try to stay away from those - to many hidden damage possibilities. CarMax sales person, Mike is awesome and has enabled me to put my two daughters in safe and nice first time vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Service
    by Oscar Quiles from Lancaster PA | April 06, 2019

    Don’t purchase a vehicle from these people they’re very I responsible they don’t lubricate the transmission of they’re vehicle or give the proper service before they sell it to you. Better go to a legit dealer even though you have to pay a little more.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Unreal
    by Bruce Donaldson from Columbia, Pa | August 26, 2017

    I was a car sales person for four years, when I had customer I stuck with them during their whole buying experience, even follow up maintenance. I have never been shuffled through so many people during a purchase as I was with this one. The truck was missing clips to hold grill on, had open recall on truck (SAFETY) And there is a Dodge dealer next store. Instead of taking care of it they left it for me to do. I wasn't even offered a bottle of touch up paint for the truck, plus the wipers need replaced, which was not done. The TR time it took them to go through re Pugh finale paper work, back in my selling days I could have rolled three units. Was not a real good shopping experience at all. Not sure if I'd refer anyone to go there are not! In answer to next question. UI

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome service
    by Sonia from Pennsylvania | March 26, 2017

    Love car max I truly recommend it to anyone the service is great. Thanks to my representative Matt who went on and beyond to satisfy my needs!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Car Max Review
    by Coolguy17603 from Lancaster, PA | March 26, 2016

    Ok. So took the plunge and went to car max to buy a car. The main reason is they have a great selection of cars for good prices. The customer service was awesome and my buying experience was great. I would recommend anyone to go to car max as they make financing easy and you can see multiple banks offers right in front of you. They have a wide selection of cars that seemed to be very well priced. If you don't like any cars on their lot they can get one from another Carmax which is what I did. My only complaint is that 90% of the vehicles I looked at were very dirty in the inside. My car was not detailed there was food and trash In between my seats and dirt all inside. I mean they don't haggle on price or on appraisal shouldn't we at least get a clean car. Other than

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Carmax Review
    by S Hall from Harrisburg PA | December 03, 2013

    Just hope that nothing goes wrong after the 30 day warranty period because they will not cover it. Beware that Car Max apparently frequently adds after market products to their cars.....the after market remote start has mine totally messed up. My worst nightmares about buying a used car have come true.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Carmax Review
    by Pam from Lancaster, PA | June 18, 2013

    I had an excellent experience at Carmax from start to finish. I traded in my car towards a new(er) one that was transferred from a CT Carmax. Everything went extremely well. I would highly recommend Carmax....Imer Lopez and Rolando were excellent to deal with. The facilities were great, the staff was very friendly and extremely helpful and more than willing to assist me and my family. They were very patient and knowledgable and did not pressure in any way. I would definately go to Carmax again in the future!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Neglected Safety Recall
    by MichelleH from Strasburg, PA | April 08, 2013

    I bought a use Fusion from Carmax last August. I picked Carmax because it was an easy way to sell a car and replace it in the same transaction. I was looking to find a quick way to get rid of a vehicle to settle an estate and it was convenient that they gave a quote that was good for a couple of days. The staff was friendly and the transaction was care free. But my reason for this review came in the mail this past week. I just received a safety recall in the mail. I didn’t think much of it because these things happen, but when I went to Ford to get it repaired the man said “this recall has been out for over a year, where have you been?”. He then noticed that I haven’t owned the car very long and asked where I bought it. That sparked my interest… This was a SAFETY recall!!! After researching it, it looks like the recall has been out since December 2011. That means that Carmax had the car and didn’t bother to look into the recalls, let alone have it repaired. This is something that wouldn’t have cost Carmax a single penny and they neglected to have the repairs done. I should note that it didn’t cost me more than some time to take it to Ford, but it makes me very concerned about what other corners Carmax may cut. This one wouldn’t have cost them anything and they didn’t do it. Wonder how many other safety repairs they neglect, especially the ones that may cost them some money.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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