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CarMax Jackson (TN) - Now offering Curbside Pickup

1401 Vann Dr Jackson, TN 38305

(4.0 out of 5) 2 Reviews
5254008

Call (731) 256-7055
Hours of Operation
Monday11:00 am-8:00 pm
Tuesday11:00 am-8:00 pm
Wednesday11:00 am-8:00 pm
Thursday11:00 am-8:00 pm
Friday11:00 am-8:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED

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CarMax Jackson (TN) - Now offering Curbside Pickup Inventory

CarMax Jackson (TN) - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Jackson (TN) - Now offering Curbside Pickup are from Cars.com

Overall
4.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (3.0 out of 5.0)
    Took a wk. to get the car, paid cash, 4hr. Ordeal
    by Barbara Sims from Jackson,Tennessee | March 10, 2017

    It took a week to get the car transferred ( in State) I paid cash and it still took 4 hrs. When it came time to sell them my used car, they said there was a prob. ( according to Auto check) I spent two weeks to clear a title that said totaled . After many , many phone calls, I find out they were interpreting "Caleteral damage,car repaired, claim paid" as totaled. Even when I got a letter from the insurer stating it wasn't totaled, they refused to budge. I'm so frustrated! They want to offer me 1/5 what my car is worth. I can't deal with these people!! If it hadn't dragged out for two weeks, I would take the newly purchased vehicle back. Lesson learned!!!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service
    by Brenda from Mc TN | May 11, 2015

    I just wanted to comment on how much I like Carmax customer service as a company. I bought me car from Carmax in Nashville Tn about 2 years ago and had great experience. Then few months later I my car started making a noise on the front end. Took back to Carmax in Nashville They put me in a rental car till the next day till they got it fixed... Which was great. They repaired my car free and payed for the rental car. Then April 6th I was traveling thru Jackson Tn and my car started making a terrible noise. I was very concern. Called Carmax in Jackson Tn took my car there they worked me in pretty quick. When they pulled the wheel off the found a pebble had past the dust cover and was rubbing between breaks and rotary. They removed the pebble and all was good. Thank God there was no damaged. Tech put my tire back on and sent me on my way. They didn't charge me nothing.. Thank you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 2 of 2 Reviews