CarMax Irvine - Now offering Curbside Pickup and Home Delivery

CarMax Irvine - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Irvine - Now offering Curbside Pickup and Home Delivery are from Cars.com

• (1.0 out of 5.0)

  consistently shady and unethical

  by first and probably last carmax experience from Irvine, CA | August 05, 2020

  Apparently this location has a track record of cancelling reservations / holds (in my case a transfer down payment). Absolutely horrible experience with a car i believed to have been purchased. Currently dealing with corporate customer service to try and make things right, but don’t have much faith.

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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Shady and Unethical

  by VeryDisappointed Customer from Orange County, CA | May 03, 2020

  Prior to the COVID-19 closure I was working with the sales team at CarMax Irvine to place a hold on a 2019 Jeep Wrangler Unlimited Sport S. The day of my appointment, the dealership was closed due to California state requirements. Fast forward a couple of weeks and I was able to schedule a new appointment. The morning I was to go in, I received a text that the vehicle hold was ‘accidentally’ deleted and it was sold. A few days ago. Nobody bothered to check, or call? After weeks of communication with the sales team? Shady and unethical. At least I was saved the time and effort of visiting the location. Terrible process and a complete waste of effort. Don’t bother trying to schedule appointments - they are not honored. Completely disappointing experience.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Unfortunate Experience

  by MarcB from Laguna Beach, CA | February 27, 2020

  I arranged via their online contact to test drive a used GTI and drove 20 minutes during my lunch hour for a pre-arranged appointment. Once at the dealer, I was told the person I had been texting with did not work there but was at a call center on the other side of the country. Not only had the car I was test driving not been put on hold, it was actually sold. The deleted hold showed up clearly on the system but yet I was still given an appointment for a car that wasn't even on the lot. The person who helped me in Irvine was nice enough and somewhat apologetic but certainly didn't seem overly concerned with the situation. The person in the call center was very apologetic, but still, it's a big oversight. I'm lucky I didn't have to drive further.

  Customer Service
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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Great shopping experience

  by Janette from El Paso, TX | April 11, 2018

  They were very helpful in transferring to the local dealer, providing the vehicle report, performing additional inspections and in the buying process. I would definitely shop with CarMax again.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Customer Service!

  by Jodi R from Santa Maria, CA | October 15, 2017

  I found the car I wanted at this location and they were super helpful in getting it transferred FREE to a location closer to me so I can go in to pick up.

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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Carmax purchase

  by Albert from Santa ana,CA | October 27, 2011

  sale associates very helpful during whole process. very pleased with purchase and customer service. Second auto bought from carmax.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  sale precess

  by german performance from irvine,ca | October 10, 2011

  Salesman Richard helpful and patience and knoledgeable through process

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
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