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CarMax Indianapolis - Now offering Curbside Pickup

9750 Gray Rd Indianapolis, IN 46280

(2.5 out of 5) 24 Reviews
172874

Call (317) 660-9529
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED

Coming Soon!

CarMax Indianapolis - Now offering Curbside Pickup Inventory

CarMax Indianapolis - Now offering Curbside Pickup Reviews

Ratings and reviews of CarMax Indianapolis - Now offering Curbside Pickup are from Cars.com

Overall
2.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Low ball offer for my vehicle.
    by Tim from Indianapolis, IN | September 08, 2020

    Had heard that Carmax gave strong offers for vehicles. Had already received a strong offer from Carvana for my vehicle of $16k. Decided to get a few more offers just to make sure. Hyundai of Carmel offered me $15k. Carmax came in at $13,500!! Wow, literally a 1/4 mile drive down 96th St would earn you an extra $1500. Drive a little further and you get $2500 more. Was really disappointed. Customer service rep was nice and it was a quick process; I'll give 'em that.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lied to my Face and Cost us Money
    by Derrck from Westfield, IN | June 29, 2020

    My wife bought a car from this dealer. It came home with a sticker saying it had a one hundred and some point inspection. Yet, the tires were at 3/32 and there was a torn CV boot ripped and flinging grease everywhere which could be a huge problem for the CV joint. I noticed these in the looking at it for 2 minutes. I called CarMax and they said that if I get another shop to say the tires are so bald they are illegal to drive on and the boot is ripped, they will repair it for us. So instead of repairing myself, I took it to a shop and paid $150 for a inspection which did in fact say the tires were illegal to drive on and the boot was ripped among other things. Once I brought the report to CarMax, the quickly refused to fix what they stated they would fix before if I got proof. I got double screwed because I didn't need to pay for a shop to tell me those things were bad. Shady business practices and they will lie to your face.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Trade Value
    by Tony R from Indianapolis, in | May 03, 2020

    Beware the trade values at this place is beyond unreasonable. Was offered $15,500 for a 2016 GMC Sierra 5.3 4x4 with 41k miles that looks brand new. Was then told I may get bettter offers but dealers sale prices are inflated so although it may seem im getting a better trade deal there that I am not. However, the price of the vehicle I was looking at was priced identical to said dealerships. So that being said I would say dont trade anything in here its a rip off.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Color
    by Very disappointed from Indianapolis In | April 29, 2020

    Drove 40 minutes to location to look at this vehicle . I was very disappointed when I arrived to find that the color stated on this site is incorrect .This vehicle is not red , please update with the correct vehicle color.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    Not the best experience
    by yfprfl from Indianapolis | February 17, 2020

    I will say everything started out well. I was happy and excited after we test drove the car my parents looked at the motor and the cap and it looked a bit weird so they were concerned. This is where things changed. They (my parents) expressed their concern and whether they were right or not to be concerned with it or not the way that the "mechanic specialist" treated us was very condescending. He treated them as if they knew nothing which they do, especially my dad. If it wasn't for that it would have been good. Unfortunately, I bought my car elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    customer
    by Tara R. from Indianapolis, IN | July 26, 2019

    A coworker Carmax to me. I enjoyed that you could walk around the lot and actually get inside the vehicles to check them out. No one followed you around the entire time unless you wanted them to. If needed I'd buy and shop here again. The salesman Britt P. was pleasant to work with too. I wanted a better finance rate because my credit score told me I could get one. I was advised to check around. In the end I was able to get a lower rate from another source and get the vehicle I wanted. I'm scheduled for some detail work on the vehicle and I trust it will be done well too.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Never buy from Carmax
    by Patricia Brooks from Indianapolis In | July 11, 2019

    I will never and recommend that no one purchase a vehicle from Carmax. I purchased a vehicle with125000 miles extended service warranty. At the time of purchase I was told that the car was covered up to 66000 miles under the original warranty. The extend warranty would begin at 66000. At 118000 miles my cv joint n axle is damaged. I call and it is told my vehicle is covered by the warranty. So I take it in to Carmax to be told the next day that it is not covered. So I use my collision insurance to pay for the repair. Carmax quote a price of $946 for both sides. Only to be told later that I need another $946 for the right side. What the F- -k you must thing I am stupid. You quotes $946 for both sides. So what I say is do not true this company they are big liars.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Looking to buy
    by Joe Harris from Indpls , IN | June 14, 2019

    My salesman was outstanding in helping me sale my 2010 F150 and picking out the car that met my satisfaction. His overall customer service really put us at ease during the purchase process.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Super awesome company
    by Tonisha from Indianapolis, in | January 09, 2019

    My sales rep Ryan G was very knowledgeable, relatable, very very helpful. Any question I had he literally had the answer. This is my 2nd car from car max I absolutely love them and I love how u can reserve a car from any of their stores! This works for me because I’m super picky lol

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly Recommend!
    by Elizabeth from Indianapolis, IN | October 18, 2018

    Highly recommend! I have had nothing but excellent experiences here for all car service/repairs. The service is always amazing - very helpful, kind, and professional. Every time I go in for an issue they work to resolve it and I never, ever feel taken advantage of as I have sometimes wondered at other places in the past. I will definitely continue to go back.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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