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CarMax Independence Boulevard - Now offering Curbside Pickup and Home Delivery

7700 Krefeld Dr Charlotte, NC 28227

(2.4 out of 5) 7 Reviews
113266

Call (704) 812-5696
Hours of Operation
Monday10:00 am-9:00 pm
Tuesday10:00 am-9:00 pm
Wednesday10:00 am-9:00 pm
Thursday10:00 am-9:00 pm
Friday10:00 am-9:00 pm
Saturday9:00 am-9:00 pm
Sunday12:00 pm-7:00 pm

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CarMax Independence Boulevard - Now offering Curbside Pickup and Home Delivery Inventory

CarMax Independence Boulevard - Now offering Curbside Pickup and Home Delivery Reviews

Ratings and reviews of CarMax Independence Boulevard - Now offering Curbside Pickup and Home Delivery are from Cars.com

Overall
2.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    No Service
    by Twila K Smallwood from Concord, NC | December 17, 2020

    I purchased my car about 3 months now and within the 1st few weeks I had to have have the radio repaired. Not long after the engine light came on I attempted to contact carmax on independence drive several times, no response. I was forced to go directly to Cadillac to have my car inspected. Cadillac assessed my car and told me that my new car had timing belt issues. Not long after a week later the engine light is back on I again attempted to contact carmax again no response. This is the worst experience that I have ever had in my life in customer service. I just want the service that I paid for. I purchased an additional warranty for $4500. 00 yet I still cannot get anything resolved on my car. Never again.

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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Left the lot a week ago, already got it towed
    by Ben E. from Charlotte, NC | September 16, 2019

    Purchased my vehicle from the Independence Blvd location in Charlotte, NC on Sept 6th. On September 13th this vehicle required roadside assistance to have it jumped. The mechanic just laughed at how loose the battery was in the car and said it was a three year old battery.The next day the car wouldn't start and couldn't be jumped. I've been told now by CarMax that I should just buy a new battery because the next appointment to have it looked at isn't until next week and if the new battery doesn't work I would need to pay to have it towed back to CarMax and I'd be refunded later. I had a great and pleasant sales experience buying the car but I can't imagine going back or recommending CarMax to anyone if they can't simply take care of towing a customers car back and fixing the situation after only purchasing the vehicle less than TWO weeks ago. The salesman who sold me the car won't return calls, texts emails from me also.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Tacky, Unprofessional, Aggressive Sales
    by Molly from Charlotte | June 01, 2019

    As a consumer I put a lot of work into buying a new vehicle, contacting my own bank, getting approval for a loan, and making time to drive an hour to purchase. I am a busy executive managing 3 states while trying to make a good investment into a car fit for my goals. My bank is not open after 1 pm Saturday’s and I called ahead asking CarMax (John) if I could view car in person that I also paid $249 to transferred. The car was going to be held thru June 4, 2019 per Rolly. John told me it was fine to stop and view car. After viewing, a person named Vicki is assigned to me to view car. After viewing car, Vicki puts a tacky aggressive hard sale close on me stating I could only buy car today thru their financing? Why is a consumer looking to invest money into a new purchase treated this way? This is so terrible !!! No one should ever be pressured into buying a car like that. I spent three weeks investing my time into a purchase and then treated poorly. What is wrong with dealerships that treat people like a transaction? Go somewhere else where you are treated as a consumer/person.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great buying experience
    by Chris23 from Johnson City TN | August 31, 2018

    I researched and found the low mileage Porsche Macan Turbo in the color and desired options. Only about 6 cars in the Southeast that met the desired specification. Great price- lower than some higher mileage Macan Turbos in the used car market. Fair value on my trade and easy buying experience.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Greatly lacking
    by Mike MKT from Charlotte NC | July 03, 2017

    The Salesman was only interested in getting us out the door. We had the car transfered in from another store so the deal was sealed . I'm not going to waste my time listing all the mistakes. I buy from CarMax and pay a premium because I have come expect a level of service . This store did not provide it for a second time. First time shame on you , second time shame on me. No third time

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    I located the car myself and had it shipped
    by Jeep girl from Charlotte NC | August 15, 2012

    My experience was ok. I had researched and located the vehicle myself so, there wasnt much anyone had to do. The salesman was more worried about the air working than showing me the features of my new jeep. I didnt know what a sway bar was or axle button. my neighbor told me.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    They bought my old car.
    by Thrifty from Matthews, NC | April 21, 2012

    They paid a very fair price for my old car and were very professional about the whole process. It took about 30-45 min.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 1 - 7 of 7 Reviews